Clarion Housing Group
Providing and building affordable homes across England, reinvesting surplus into communities.
2 days ago
$45,168 - $61,234
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Norwich, England, United Kingdom
Hybrid
Company Size
4,000 Employees
Service Specialisms
Sector Specialisms
Description
service design
service transition
governance
quality assurance
operational readiness
stakeholder collaboration
We are seeking an IT Service Design & Transition Lead who will ensure that new and changed IT services are designed, documented, and transitioned into live operation in a controlled and efficient manner. The role involves leading the creation of Service Design Packages, defining service models and support requirements, and embedding service governance and quality assurance throughout the delivery lifecycle. Success requires close collaboration with project managers, technical owners, and operational leads to guarantee operational readiness from day one.
- Design, document, and transition new or changed IT services into live operation.
- Lead creation of Service Design Packages and define service models and support requirements.
- Embed service governance and quality assurance throughout the delivery lifecycle.
- Collaborate with project managers, technical owners, and operational leads to achieve operational readiness.
- Apply structured transition and readiness processes for service introductions.
- Work hybrid with a flexible 36‑hour week, attend office at least once per month, and undertake occasional travel.
Requirements
itsm
service design
transition
service launch
stakeholder mgmt
uk eligible
The successful candidate will have extensive experience in IT Service Management, with a strong focus on service design and transition within a complex enterprise environment. A proven track record of introducing new or changed services into live operation using structured transition and readiness processes is essential, as are excellent stakeholder‑management and communication skills.
Applicants must be eligible to work in the UK, reside in England or Wales for the duration of employment, and are not eligible for visa sponsorship. The closing date for applications is Sunday 8 February 2026 at midnight.
- Demonstrate extensive IT Service Management experience, focusing on service design and transition in complex enterprises.
- Show a proven track record of successfully launching new or changed services.
- Exhibit excellent stakeholder‑management and communication skills, influencing project and technical teams.
- Meet UK eligibility requirements and reside in England or Wales for the employment period.
Benefits
The role is a permanent, hybrid position based in any UK location, with a base office in London. Salary ranges from £48,987 to £61,234 per annum in London and £45,168 to £56,461 nationally, with the possibility of up to a 10 % increase in exceptional cases. It is a 36‑hour week with flexible options and the team has been recognised as Employer of the Year at the Housing Heroes awards 2025.
Clarion Housing Group offers hybrid working with flexible arrangements, requiring office attendance at least once per month and occasional travel. Benefits include a competitive salary, a permanent contract, and access to a range of lifestyle‑supporting perks.
Beyond new homes, the group transforms existing communities through regeneration, employment and training opportunities, and initiatives that give young people a better start in life.
Training + Development
Interview process
Visa Sponsorship
- no visa sponsorship provided; candidates must be eligible to work in the uk.
Security clearance
Overview
Born in 2016
Year of Formation
The company was formed from the merger of Affinity Sutton and Circle Housing, combining over a century of social housing heritage.
125,000 Homes
Properties Managed
Operates and maintains 125,000 residential properties across the UK.
1,500 New Homes
Annual Development
Delivers over 1,500 new homes annually, with two-thirds focused on affordable tenures.
£993 Million Turnover
Annual Revenue
Generated £993 million in revenue, used to fund property maintenance and community programs.
- Today stands as the UK’s largest housing association, serving around 360,000 residents across more than 170 local authorities.
- Its development arm, Latimer, delivers over 1,500 new homes a year, with two-thirds aimed at affordable tenures.
- Surplus funds are channelled back into maintenance and community initiatives.
- In 2023-24 alone, £418 million was invested in improving existing homes while its charitable arm supported thousands with employment and financial resilience programs.
- The nearly 4,000-strong team partners with hundreds of employers annually to embed social value and regenerate neighbourhoods.
- Unusual for a housing association, issues sustainability bonds and holds a top G1/V2 regulatory rating for financial health and governance.
Culture + Values
- Creating a culture where everyone feels welcome, valued and included.
- Committed to delivering high-quality homes and services.
- Building trust through transparency and integrity.
- Focusing on teamwork and supporting each other to achieve shared goals.
- Striving for excellence and continuous improvement in everything we do.
Environment + Sustainability
Net Zero by 2050
Climate Target
Aiming to achieve net zero carbon emissions by 2050.
- Reducing energy consumption across the housing stock.
- Improving the environmental performance of new homes through sustainable design.
- Increasing use of renewable energy in the operations of Clarion Housing Group.
- Developing and managing sustainable homes and communities with a focus on environmental impact.
Inclusion & Diversity
50% female leadership
Leadership Target
Target to achieve equal gender representation in leadership positions by 2025.
- Working towards an inclusive environment for people of all backgrounds.
- Increased focus on supporting career development and progression for underrepresented groups.
- Continuing to improve the gender pay gap through strategic actions and initiatives.