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IT Support Specialist
Intermountain Electric, Inc. (Ime)
Provide technical support, troubleshoot hardware and software issues, and assist with IT onboarding for new hires.
15d ago
$2,656 - $3,593
Experienced (8-12 years), Intermediate (4-7 years)
Full Time
Aurora, CO
Onsite
Company Size
900 Employees
Service Specialisms
Electrical Contracting
Design-Build
Construction Services
Project Management
Maintenance Services
Electrical Engineering
Systems Integration
Automation
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Commercial
Residential
Water Resources
Heavy Civil
Role
What you would be doing
system setup
remote desktop
ticketing system
issue escalation
customer support
user training
- Documentation: Maintain detailed records of all help desk interactions, including the issue, resolution, and follow-up steps, in our ticketing system.
- Remote Assistance: Utilize remote desktop tools to assist clients and resolve issues remotely when necessary.
- Proactive Maintenance: Conduct routine system checks and proactive maintenance to prevent technical issues and optimize system performance.
- Escalation: Escalate unresolved issues to the appropriate IT personnel or support teams when necessary, ensuring timely resolution.
- Customer Support: Provide prompt and courteous technical support to end-users via phone, email, or in-person, addressing hardware and software issues and inquiries.
- Training: Provide basic training and guidance to end-users on the use of software and hardware systems.
- IT Orientation: Provide support to new IME employees by responding to new user ticket requests and meeting with new employees on their first day to guide them through equipment setup.
- Hardware and Software Configuration: Assist with the setup, installation, and configuration of computer systems, peripherals, and software applications.
What you bring
degree
problem solving
help desk
communication
windows
office 365
- Do you have the desire, skills, and proven strategy to be part of a winning team?
- Associate or Bachelor’s degree in Computer Science, Information Technology or a combination of relevant experience
- Problem Solving: Diagnose and resolve technical problems, including network connectivity, printer issues, software functionality, and other IT-related challenges. Perform vulnerability management on affected systems.
- Strong problem-solving skills to resolve technical issues
- Proficiency using Help Desk Software (ServiceNow, ManageEngine, etc.)
- Working knowledge of office automation products and computer peripherals such as printers and scanners.
- 3+ years of previous help desk or technical support experience, preferred
- Excellent verbal and written communication skills
- Proficiency providing remote support via phone and remote-control applications, preferred
- Strong technical skills with Windows Operating Systems and Microsoft Office 365
- Ability to work collaboratively in a team-oriented environment
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa Sponsorship- we are unable to sponsor or take over sponsorship of an employment visa at this time.
- ime conducts background checks on all final candidates.
Company
Overview
1957
Year Established
The company's foundation in 1957 marks the beginning of its journey to deliver exceptional electrical services and build a legacy of trust and quality.
- delivers high-quality electrical services across various sectors.
- provides both large-scale and niche electrical solutions.
- .tintColorExperience tackling complex projects in energy infrastructure, commercial, and industrial developments.
- expertise in power systems, electrical construction, and maintenance services.
- portfolio includes utility systems, renewable energy installations, and large commercial electrical systems.
- known for providing tailored solutions for critical infrastructure, ensuring safety and reliability in every project.
- adaptability to handle challenging environments, from remote sites to urban high-rise developments.
- successful integration of cutting-edge electrical technologies into renewable energy systems and industrial plants.
- Safety is our highest priority.
- We deliver exceptional service to our clients through innovative solutions.
- We foster a culture of integrity, accountability, and respect.
- We believe in continuous improvement and professional development.
- Collaboration and teamwork are at the core of our success.
- We are committed to providing a positive and empowering work environment.
2050
Net-Zero Goal
Target year for achieving net-zero emissions across operations.
- Integrate sustainable practices into every aspect of our work, from energy-efficient designs to eco-friendly construction methods.
- Committed to reducing waste and utilizing renewable energy sources whenever possible.
- Supports the use of electric vehicles and other green technologies across its operations.
- Continuously tracks and reports its environmental impact to drive ongoing improvements.
- strives to create a diverse and inclusive workforce.
- sets clear diversity hiring goals and regularly tracks progress.
- has implemented training programs to promote inclusive leadership and a respectful workplace.
- focuses on gender diversity, with a goal to increase female representation in the workforce.
- leadership team is actively engaged in fostering an inclusive company culture.
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