Community Manager - Merrimack College (Student Living)
Greystar
A fully integrated global real estate firm developing, investing in and managing rental housing, logistics and life‑science assets.
Oversee day-to-day student housing operations, staff, and college partnership.
5 days ago ago
$72,000 - $77,000
Entry-level
Full Time
Massachusetts, United States
Onsite
Company Size
23,000 Employees
Service Specialisms
Property Management
Real Estate Development
Investment Management
Construction Services
Property Leasing
Asset Management
Facility Management
Tenant Services
Sector Specialisms
Active Adult
Life Science
Logistics
Single Family Rental
Student
Modular
Role
Description
facility ops
work orders
budget planning
preventive maintenance
ff&e inventory
construction management
Follows the direction of Merrimack College Police and the local fire department as policies pertain to life safety
Directs, supervises, trains, and evaluates all staff managing facilities and maintenance, assignments, operations and customer service
Ensures the units and public spaces in the residence halls and apartments are clean, well maintained, and move in ready for students and conference groups
Routine, local travel may be required between assigned areas and other facilities.
Establishes long range planning mechanism;
Actively leads the preparation of the yearly budgets and financial plan, and the maintenance and facilities monthly forecasting
Works directly with Merrimack College to receive and review reports to ensure work orders are being monitored and closed properly; and communicates with Greystar and Merrimack College administration in a timely manner on maintenance issues or other areas of concern
Serves as Greystar's day-to-day communication point of contact with Merrimack College’s Office of Residential Life
Attends weekly Merrimack College and Greystar meetings
Represents Greystar positively and appropriately, and establishes a collaborative relationship with the University departments and partners
Participation in various committees assigned by Greystar or Merrimack College administration such as Housing Appeals Committee, Damage Appeals, Housing Assignments, and others
Manages expenses and acts in a fiscally responsible manner
Works in collaboration with Residential Education to ensure excellent experience for move-in and move-out of all on-campus housing facilities
Assists with coordination and support of maintaining departmental operations during emergency and response
Supports the development of FF&E Inventories, Capital Improvement and Preventive Maintenance Plans
Leads and/or organizes tours of residential facilities to ensure positive public relations for Greystar and Merrimack College
Works in partnership with Merrimack College, Greystar, and other stakeholders to ensure successful facility management, operations, and occupancy
Works with the Greystar Director or Merrimack College Construction to successfully manage new construction issues
Assists with developing policies and processes to maintain maximum occupancy in all residence halls and apartments
Requirements
property software
peoplesoft
4-6 years
m.ed
supervisory
communication
Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and documents.
Ability to navigate THD (The Housing Director), PeopleSoft, MaxPanda or their equivalents.
Demonstrated management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
4-6 years minimum of relevant experience in residence life and/or property management.
Detail-oriented and self-motivated with the ability to work independently, as a leader, and a collaborative member of a team.
Rare or occasional travel (up to 50%) may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.
Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).
Knowledge of equity and inclusion issues and laws that impact higher education and particularly community living (FERPA, all gender spaces, Title IX, affinity-based living learning communities, ADA compliance).
Demonstrated experience building collaborative partnerships with faculty, administrators, students, parents/families, and campus and/or business partners.
Incumbents must be able to work a flexible work schedule, which includes taking “call” during evenings, weekends and holidays.
Strong proficiency in using property management software (Yardi, OneSite, Entrata, etc.).
Compassionate and diplomatic with excellent written and verbal communication skills.
Ability to implement problem solving strategies to manage everyday residential challenges such as crisis response, conflict management, community development, and student/family concerns.
Team members work in an office environment but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Incumbents must be able to physically access all exterior and interior parts of the property and amenities.
M.Ed or Bachelor’s/Master’s degree in Business Management, Communications, or related field from an accredited college or university.
Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Benefits
Employee Assistance Program.
Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.
Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
401(k) with Company Match up to 6% of pay after 6 months of service.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
applicants with arrest and conviction records will be considered for employment.
Company
Overview
$78B+
Assets Under Management
The company drives bold global expansion through its substantial financial scale, with assets spanning multiple regions and property types.
€1.4B
European Investment
Significant investment in European apartment markets, showcasing the company's commitment to international growth and housing solutions.
$35B+
Development Pipeline
A robust pipeline of development projects highlights the company's aggressive growth strategy and future market presence.
100+
New Developments
The rollout of a 'family of brands' across U.S. developments reflects a tailored approach to serving diverse customer needs.
Born in 1993 in Houston and now rooted in Charleston, its founder transformed a niche multifamily operator into a global real-estate powerhouse.
Today it owns, develops, invests in and manages a wide range of rental assets — from apartments and student beds to labs and logistics hubs.
Greystar has shaped skylines with projects like build-to-rent towers in the U.S. and Europe, student villages in Australia and modular living factories in Pennsylvania.
Specialisms span multifamily, student housing, active-adult and single-family rentals, logistics/industrial facilities, life-science campuses and modular construction.
Strategic bets include modular homes, life-science labs, single-family rentals and logistics distribution centers — marking it a versatile real-estate innovator.
With a reputation for vertical integration — managing assets, investments and construction in-house — it stands out in an industry of fragmented players.
Culture + Values
Integrity
Respect
Professionalism
Accountability
Service
Teamwork
Environment + Sustainability
5% reduction target
Long-term sustainability goals
Sets a target for reducing energy, GHG emissions, water, and waste by 5% every five years (~1% per year).
26,000 t CO₂
Carbon savings through modular construction
Modular construction at Greenford Quay saved the equivalent of 26,000 tons of CO₂, which is equivalent to 160,287 trees or removing 7,030 vehicles for a year.
Multiple five-star ratings
GRESB sustainability performance
Achieved multiple five-star GRESB ratings in 2019, with seven of eight investment vehicles ranked in the top 10 peers.
15,000 associates
Engagement in sustainability initiatives
'Sustainable September' campaign engaged over 15,000 associates in 2023.
Tracks 100% of landlord-controlled energy, GHG emissions, water, and waste data for owned assets
Partners with HD Supply and Arbor Day Foundation for tree planting initiatives
Greystar Green Awards program tracks 107 variables across energy efficiency, water consumption, waste reduction, indoor environmental quality, education, and required practices
Inclusion & Diversity
October 2020
CEO Action Pledge
Signed the CEO Action Pledge in 2020 to advance diversity and inclusion.
200+
Veterans Group Members
Veterans group has over 200 members dedicated to fostering inclusion and belonging.
Core values include Equality alongside diversity, inclusion and belonging
DEI effort is company‑wide and team‑member–driven, not siloed in a division
Framework built around Talent, Awareness, Giving Back, Ecosystem, Foundations
Regional DEI resource groups open to all team members, with local action plans
Business/functional DEI leadership groups set strategic goals (e.g., increase engagement of women and minority‑owned contractors)