Community Manager - Merrimack College (Student Living)

Description

• Follows the direction of Merrimack College Police and the local fire department as policies pertain to life safety
• Directs, supervises, trains, and evaluates all staff managing facilities and maintenance, assignments, operations and customer service
• Ensures the units and public spaces in the residence halls and apartments are clean, well maintained, and move in ready for students and conference groups
• Routine, local travel may be required between assigned areas and other facilities.
• Establishes long range planning mechanism;
• Actively leads the preparation of the yearly budgets and financial plan, and the maintenance and facilities monthly forecasting
• Works directly with Merrimack College to receive and review reports to ensure work orders are being monitored and closed properly; and communicates with Greystar and Merrimack College administration in a timely manner on maintenance issues or other areas of concern
• Serves as Greystar's day-to-day communication point of contact with Merrimack College’s Office of Residential Life
• Attends weekly Merrimack College and Greystar meetings
• Represents Greystar positively and appropriately, and establishes a collaborative relationship with the University departments and partners
• Participation in various committees assigned by Greystar or Merrimack College administration such as Housing Appeals Committee, Damage Appeals, Housing Assignments, and others
• Manages expenses and acts in a fiscally responsible manner
• Works in collaboration with Residential Education to ensure excellent experience for move-in and move-out of all on-campus housing facilities
• Assists with coordination and support of maintaining departmental operations during emergency and response
• Supports the development of FF&E Inventories, Capital Improvement and Preventive Maintenance Plans
• Leads and/or organizes tours of residential facilities to ensure positive public relations for Greystar and Merrimack College
• Works in partnership with Merrimack College, Greystar, and other stakeholders to ensure successful facility management, operations, and occupancy
• Works with the Greystar Director or Merrimack College Construction to successfully manage new construction issues
• Assists with developing policies and processes to maintain maximum occupancy in all residence halls and apartments

Requirements

• Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and documents.
• Ability to navigate THD (The Housing Director), PeopleSoft, MaxPanda or their equivalents.
• Demonstrated management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
• Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
• 4-6 years minimum of relevant experience in residence life and/or property management.
• Detail-oriented and self-motivated with the ability to work independently, as a leader, and a collaborative member of a team.
• Rare or occasional travel (up to 50%) may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
• Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.
• Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).
• Knowledge of equity and inclusion issues and laws that impact higher education and particularly community living (FERPA, all gender spaces, Title IX, affinity-based living learning communities, ADA compliance).
• Demonstrated experience building collaborative partnerships with faculty, administrators, students, parents/families, and campus and/or business partners.
• Incumbents must be able to work a flexible work schedule, which includes taking “call” during evenings, weekends and holidays.
• Strong proficiency in using property management software (Yardi, OneSite, Entrata, etc.).
• Compassionate and diplomatic with excellent written and verbal communication skills.
• Ability to implement problem solving strategies to manage everyday residential challenges such as crisis response, conflict management, community development, and student/family concerns.
• Team members work in an office environment but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Incumbents must be able to physically access all exterior and interior parts of the property and amenities.
• M.Ed or Bachelor’s/Master’s degree in Business Management, Communications, or related field from an accredited college or university.
• Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.

Benefits

• Employee Assistance Program.
• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.
• Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).

Training + Development

Interview process

Visa Sponsorship

Security clearance