Description

The Service Manager will oversee the division’s service department, supervising, training and developing technicians, service coordinators, billing coordinators and dispatchers. They will manage scheduling, execution, billing and completion of service, warranty and emergency jobs, ensure timely inspections and resolution of system deficiencies, and develop budgets to meet revenue and gross‑margin targets. Additional duties include communicating with customers, vendors and subcontractors, delivering projects within budget, performing monthly financial analysis, managing assets such as inventory and service vehicles, and fostering a high‑performance culture through performance reviews and development initiatives. The role also involves manpower planning, supporting sales and installation teams, calibrating inspection equipment, and enforcing safety standards.

• Lead and develop the service department, including technicians, coordinators, and dispatchers.
• Schedule, execute, bill and complete service, warranty and emergency jobs.
• Conduct timely service inspections and resolve system deficiencies.
• Create and manage budgets to achieve revenue and gross‑margin targets.
• Communicate with customers, vendors, suppliers and subcontractors to meet project goals.
• Deliver projects within the original budgeted cost.
• Perform monthly financial performance analysis and take corrective actions.
• Manage inventory, service vehicles and other assets efficiently.
• Build a high‑performance culture through performance reviews and development initiatives.
• Plan manpower allocation and support sales and installation teams.
• Calibrate inspection, measuring and testing equipment.
• Enforce safety culture and ensure compliance with safety initiatives.

Requirements

Sciens Building Solutions is seeking a Service Manager who acts as a positive change agent, drives high customer satisfaction, and leads both a service team and a back‑office team. The role supports a rapidly growing business and is ideal for candidates with experience in fire detection, protection, security, or electrical industries who are ready to own a Division service management position within a vibrant national organization.

The ideal candidate has two to five years of service operations management experience in fire detection, fire protection or security environments. They must communicate effectively with diverse stakeholders, build and lead strong teams, and possess knowledge of fire alarm, clean‑agent or security systems as well as NFPA codes, OSHA standards and relevant financial drivers. A valid driver’s license, ability to pass background and drug checks, and proficiency with Microsoft Office are required; NICET Level II is preferred. Strong organizational, decision‑making and computer skills are essential.

• 2‑5 years of service operations management experience in fire detection, protection or security.
• Strong communication skills with leadership, staff, customers and vendors.
• Proven ability to build, develop and retain high‑performing teams.
• Knowledge of fire alarm, clean‑agent/special‑hazard suppression, security systems and NFPA codes.
• Understanding of profit and loss statements and key financial drivers.
• Valid driver’s license and ability to pass background check and drug screening.
• Proficiency in Microsoft Office; NICET Level II preferred.
• Knowledge of OSHA safety standards.

Benefits

Sciens offers a competitive salary starting at $160,000, dependent on experience, along with a comprehensive benefits package that includes paid time off, holidays, 401(k) matching, short‑ and long‑term disability, medical, dental and vision plans, life insurance, and a company cell phone, laptop and vehicle. Employees also receive professional career development opportunities, tuition reimbursement, and the chance to work for a company whose name means “knowledgeable and skilled” and that protects people and property through sophisticated life‑safety and security systems.

• Competitive salary starting at $160,000, based on experience.
• Paid time off, holidays and 401(k) matching.
• Short‑ and long‑term disability, medical, dental, vision and life insurance.
• Company‑provided cell phone, laptop and vehicle.
• Professional development, career growth and tuition reimbursement.

Training + Development

Interview process

Visa Sponsorship

Security clearance