Overnight Valet/Bellman | Buffalo Marriott LECOM HARBORCENTER: at Shaner Hotels in Buffalo, NY | From USD16.5 | Kablio

Role

Description

luggage handling

parking monitoring

item delivery

guest greeting

security assurance

complaint handling

Place guest luggage inside room.
Identify and explain hotel facilities and features to guests while escorting them to their room.
Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to Manager.
Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.
Deliver items to guest rooms promptly to include messages; mail and faxes; packages; flowers; sundry items requested by guest; gift items.
Greet arriving guests/visitors; bid farewell to departing guests/visitors.
Assist guests and visitors into and out of their vehicles, including loading/unloading luggage.
Ensure confidentiality of hotel guests and security of guest room access.
Monitor and maintain cleanliness and organization of all work areas; rectify any deficiencies.
Monitor and maintain appearance of lobby areas and luggage holding room.
Relay accurate directions to guests on inquiries of transportation within the local area.
Handle guest complaints by ensuring guest satisfaction.

Requirements

guest relations

bilingual

driver's license

driving record

flex schedule

high school

Previous guest relations and/or training.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Excellent driving record.
Be available to work a flexible schedule (11p-7:30a), including weekends and holidays.
Must be 21 years or older.
Ability to provide legible communication and directions.
Valid driver’s license in the state of hotel’s operations.
High school graduate or equivalent, some college preferred.

Benefits

Marriott Hotel Discounts
2 Complimentary night hotel stays per year at any Shaner Hotel property
Paid time off
Health insurance
8 Paid holidays
1 Complimentary meal per shift worked

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1985

Year Established

The company was founded in 1985 and has been actively involved in the hospitality industry ever since.

Shaner Hotels is a family-owned company with a rich history in the hospitality industry.
Focuses on hotel ownership, management, and development across the United States.
Operates a diverse portfolio of hotels, including major global brands and independent properties.
Known for expertise in transforming underperforming properties into successful operations.
Business model includes long-term investments with a focus on profitability and asset appreciation.
Strong presence in the upscale and select-service hotel segments.
Projects often involve extensive renovations, brand conversions, and strategic expansions.
Standout in the industry with a hands-on management approach.
Prides itself on deep industry relationships and ability to adapt to market trends.

Culture + Values

Delivering superior customer service is a top priority.
Innovation and continuous improvement are central focuses.
Teamwork, communication, and mutual respect are highly valued.
A positive and empowering work environment is a key focus.
Building long-lasting relationships with guests, employees, and stakeholders is a core commitment.

Environment + Sustainability

2050 Net Zero Target

Net-Zero Emissions Goal

Aiming to achieve net-zero emissions by 2050 to offset all greenhouse gas emissions.

Committed to reducing water and energy consumption across all properties.
Focused on adopting sustainable building practices and incorporating energy-efficient technologies into its operations.
Continuously monitors environmental impact and implements green initiatives to minimize waste and improve sustainability.

Inclusion & Diversity

Promotes a culture of inclusivity and equal opportunity across all levels of the organization.
Has established clear goals for gender diversity in leadership roles, aiming to increase female representation at senior levels.
Actively fosters a welcoming environment for employees from diverse backgrounds and experiences.

Articles

Shaner Hotels Careers

Shaner Hotels Overview

Role

Description

luggage handling

parking monitoring

item delivery

guest greeting

security assurance

complaint handling

Place guest luggage inside room.
Identify and explain hotel facilities and features to guests while escorting them to their room.
Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to Manager.
Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.
Deliver items to guest rooms promptly to include messages; mail and faxes; packages; flowers; sundry items requested by guest; gift items.
Greet arriving guests/visitors; bid farewell to departing guests/visitors.
Assist guests and visitors into and out of their vehicles, including loading/unloading luggage.
Ensure confidentiality of hotel guests and security of guest room access.
Monitor and maintain cleanliness and organization of all work areas; rectify any deficiencies.
Monitor and maintain appearance of lobby areas and luggage holding room.
Relay accurate directions to guests on inquiries of transportation within the local area.
Handle guest complaints by ensuring guest satisfaction.

Requirements

guest relations

bilingual

driver's license

driving record

flex schedule

high school

Previous guest relations and/or training.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Excellent driving record.
Be available to work a flexible schedule (11p-7:30a), including weekends and holidays.
Must be 21 years or older.
Ability to provide legible communication and directions.
Valid driver’s license in the state of hotel’s operations.
High school graduate or equivalent, some college preferred.

Benefits

Marriott Hotel Discounts
2 Complimentary night hotel stays per year at any Shaner Hotel property
Paid time off
Health insurance
8 Paid holidays
1 Complimentary meal per shift worked

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1985

Year Established

The company was founded in 1985 and has been actively involved in the hospitality industry ever since.

Shaner Hotels is a family-owned company with a rich history in the hospitality industry.
Focuses on hotel ownership, management, and development across the United States.
Operates a diverse portfolio of hotels, including major global brands and independent properties.
Known for expertise in transforming underperforming properties into successful operations.
Business model includes long-term investments with a focus on profitability and asset appreciation.
Strong presence in the upscale and select-service hotel segments.
Projects often involve extensive renovations, brand conversions, and strategic expansions.
Standout in the industry with a hands-on management approach.
Prides itself on deep industry relationships and ability to adapt to market trends.

Culture + Values

Delivering superior customer service is a top priority.
Innovation and continuous improvement are central focuses.
Teamwork, communication, and mutual respect are highly valued.
A positive and empowering work environment is a key focus.
Building long-lasting relationships with guests, employees, and stakeholders is a core commitment.

Environment + Sustainability

2050 Net Zero Target

Net-Zero Emissions Goal

Aiming to achieve net-zero emissions by 2050 to offset all greenhouse gas emissions.

Committed to reducing water and energy consumption across all properties.
Focused on adopting sustainable building practices and incorporating energy-efficient technologies into its operations.
Continuously monitors environmental impact and implements green initiatives to minimize waste and improve sustainability.

Inclusion & Diversity

Promotes a culture of inclusivity and equal opportunity across all levels of the organization.
Has established clear goals for gender diversity in leadership roles, aiming to increase female representation at senior levels.
Actively fosters a welcoming environment for employees from diverse backgrounds and experiences.

Articles

Shaner Hotels Careers

Shaner Hotels Overview