Head of Operations

Overview

Lead operational delivery, compliance and financial performance for security contracts.

Key Responsibilities

• p&l management
• monthly reporting
• contract development
• service delivery
• audit compliance
• stakeholder engagement

Tasks

-Financial performance – assist with the compilation of the monthly P&L -Prepare and deliver a monthly Head of Operations report for the Managing Director. -Work with Resource Planning Team to fill vacancies and seasonally plan uplifts or down turns -Create and oversee a Contract Development Plan for all contracts to focus on service improvement, staff development and welfare, and financial status of the contract in terms of increased revenues and profitability -Ensure no sub-contract labour is used across the portfolio. -Create and maintain a unified service delivery methodology for security based around the value of Carlisle Support Services -Completion of all assignment instructions and risk assessments their successful dissemination to front line staff -Direct staff and monitor performance via an effective performance review process and managing any staff performance issues promptly and in line with HR guidelines -Support development of pragmatic working relationship with any associated unions -Attend contract review meetings for all key contracts in your area and input into quarterly strategic meetings -Communicate Health and Safety processes and policies to all staff and ensure they remain trained including contract specific training i.e., rail processes, to comply with legislation and ensure a safe system of work is always in operation -Identify and introduce appropriate and agreed innovation or improvements in line with client’s expectations and vision -Responsible for the recruitment and retention all contract management personnel -Conduct monthly calls with Finance Business Partner to prep the period P&L for the Managing Director and implement any necessary remedial actions. -Make sure all POs are submitted on time and accurately by all managers / support staff in the region -Complete regular audits across the network to ensure contract and legal compliance, and ensure any non-compliance is rectified and reported -Support the coaching and mentoring of all direct reports to contribute in the development of exceptional people. -Identify and introduce ways to improve service delivery that improve cost base and enhance customer/stakeholder satisfaction -Conduct Visit IT audits at all assignment locations – at least 1 per month per assignment location -Ensure sufficient levels of qualified and competent officers are maintained to meet the current and projected future levels of personnel required -Conduct regular Health and Safety training audits and toolbox talks -Prepare and deliver weekly reports and monthly KPI packs for the client in line with contractual requirements -Establish and encourage proactive working relationships with the key client stakeholders and local community -Ensure service levels delivered adhere to our contract terms and client SLA’s -Ensure all officers are deployed in line with the rigours of the Private Security Industry Act 2001 in terms of aligned licensing and training for officers and issues of screening for matters of safeguarding -Review weekly none bill for training and pay and provide reasons for weekly call -Establish and encourage proactively working relationships with police, emergency services, local CTSA team and client stakeholders -Assist with any outstanding billing issues with client to keep cash collection clean and prompt

Requirements

• sia licensed
• iosh
• driving licence
• people management
• report writing
• commercial

What You Bring

-Excellent report writing and presentation skills -Good organisational and time management skills with the ability to manage conflicting priorities and deliver to deadlines -SIA Licensed -Excellent communication skills – articulate and focussed, proficient written skills, good listener -A good people manager, able to motivate and optimise outputs from team members. -Must hold a full UK driving license -IOSH Certificate or equivalent -Keen commercial skills with the ability to understand and control a P&L

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Benefits

-Flexibility around working hours and patterns -Work IT training

About carlisle support services

Nope

Sector Specialisms

Security Clearance

-provide original documentation for detailed screening and vetting processes -required documents may include passport, driving licence, recent utility bill, hmrc letter, bank statement, payslip, birth certificate, and a valid share code