Description

The Customer Liaison supports customers and ensures an exceptional brand experience, handling appointment scheduling through phone, email, or in‑showroom interactions while representing the company’s high‑service standards.

• Complete appointment scheduling efficiently for Design Consultants.
• Answer incoming phone calls and emails for the scheduling office or showroom, addressing client needs.
• Coordinate daily with the Centralized Scheduling team to ensure accurate consultation bookings.
• Greet showroom visitors, log them in the guestbook, and provide refreshments as needed.
• Maintain showroom cleanliness and follow opening/closing checklists.
• Perform administrative tasks such as social media support, warranty processing, trade packages, sales add‑ons, and other clerical duties.
• Assist the Sales Manager in training Design Consultants on Central Scheduling procedures.
• Handle accounts receivable tasks when required.

Requirements

• 1–2 years of administrative or customer‑service experience in construction or home‑renovation, preferably within a luxury brand.
• Associate’s degree in business administration or accounting preferred.
• Experience with calendar management and regional scheduling preferred.
• Self‑starter with a positive attitude, capable of managing own schedule in a fast‑paced environment.
• Detail‑oriented with strong organization and time‑management skills.
• Ability to deliver an exceptional client experience aligned with company values.
• Tech‑savvy; quick learner of systems such as CAD, Epicor, Salesforce, and Microsoft Office.

Benefits

California Closets offers health, dental, and vision insurance, paid time off with floating holidays and sick days, a 401(k) plan with company match, a standard 40‑hour work week with overtime potential, and clear pathways for career growth and promotion.

Compensation for this role is $19 per hour.

Training + Development

Interview process

Visa Sponsorship

Security clearance