Field Service Representative at American Water in Charleston, WV | Kablio

Role

Description

cis system

billing inquiries

customer orders

duplicate bills

policy interpretation

mail contracts

Completes and mails contract forms, determines charges for service requested, and determines deposits, if any.
Follows procedures established by the company for handling customer service inquiries and requests.
Occasionally files records within area of responsibility.
Consistently completes an acceptable number of customer inquiries per day as established by the company.
Frequently determines appropriate sewer, surcharge, PSD, or O&M entities based on geographic data from CIS system.
Frequently handles inquiries received by mail, compiling information from customer accounting records for replies written by self and others.
Frequently interviews customers and others by telephone to answer inquiries and complaints pertaining to bills, customer deposits, and accounts using a computer.
Consistently interprets company policies related to customer service.
Frequently generates duplicate bills as requested.
Talks with customers by phone or in person and receives orders for installation, turn-on, discontinuance, change in service, or change of address and processes same by computer.
Frequently responds to complaints concerning billing or service rendered, referring complaints of service failures, such as low pressure or discolored water to designated departments for investigation.

Requirements

mechanical repair

plumbing repair

high school

computer skills

driver’s license

good driving

General mechanical and plumbing repair and diagnosis preferred.
High school diploma or general education degree (GED).
Protection from weather conditions but not necessarily from temperature changes.
Lifting 50 pounds maximum and occasionally lifting and/or carrying such articles as spiral notebooks.
General computer skills, including computers, smart phones, tablets, and/or other handheld devices.
Frequently determines from knowledge of distribution system who to dispatch in case of main breaks and other emergency service calls.
Walking and standing are required only occasionally. Reaching, Handling,Talking, Hearing and Seeing are constantly required.
Candidate must have good driving record.
Valid Driver’s License and ability to pass motor vehicle background check.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

must pass a motor vehicle background check.

Company

Overview

Since 1886

Year Established

The company was founded in this year, marking the beginning of its journey in water and wastewater services.

14M+ People

Serve Millions Daily

The company delivers water and wastewater services to over fourteen million people across the United States.

24 States

National Presence

The company operates and provides essential water services in a significant portion of the U.S., covering two dozen states.

130+ Years

Legacy of Excellence

With over a century of experience, the company has built a reputation as a leader in water systems and operations.

Provides vital water and wastewater services, ensuring communities have access to clean water.
Has a long history of managing water infrastructure in partnership with municipalities.
Recent projects include modernizing infrastructure, expanding service coverage, and improving water treatment facilities.
Known for innovation in water management, offering sustainable solutions to modern water challenges.
A trusted provider for residential, commercial, and industrial customers across the U.S.

Culture + Values

Safety first – safety is our top focus for every employee, customer and community we serve.
Trust, dignity & respect – being dependable, honest, transparent and accountable; ensuring everyone is acknowledged, heard and empowered to thrive.
One team – leveraging our size, scale and expertise to act as a cohesive team working towards a greater purpose.
Environmental leadership – delivering clean, safe, reliable and affordable services while acting as a trusted steward of our most precious resource.
High performance – committed to excellence in everything we do, executing to the best of our abilities and addressing issues quickly and transparently.

Environment + Sustainability

75% reduction

Injury Rate Improvement

The injury rate has been reduced by 75% since 2018, demonstrating a strong commitment to workplace safety.

20 billion kWh

Solar Energy Generation

Deployment of solar panels at six treatment facilities generates approximately 20 million kWh annually.

6.4 billion gallons

Water Saved

Leak-detection technology has prevented the loss of 6.4 billion gallons of water per day over five years.

≤1%

Affordable Water Bills

Average residential bills are capped at ≤1% of median household income, ensuring affordability.

Medium‑term GHG goal: reduce scope 1 and 2 emissions by 50% by 2035 from a 2020 baseline.
Long‑term GHG goal: achieve net zero scope 1 and 2 emissions by 2050.
Water delivery efficiency: by 2035, reduce water delivered per customer 15% vs 2015 baseline.
Water system resilience: by 2030, increase Utility Resilience Index by 10% vs 2020 baseline.
Drinking water quality compliance tied to employee compensation via Annual Performance Plan.
Infrastructure investment: billions annually, including $28–32 billion over ten years to modernize assets, boost resiliency, reduce leaks and enhance water quality.
In 2022, water‑line replacement rate was 136 years—well ahead of nearly 200‑year industry average.

Inclusion & Diversity

#11 Ranking

Forbes Best Employers for Diversity

Recognized as one of the top employers for diversity in the U.S.

4 Years

Consistently top-scoring utility in the Disability Equality Index.

2022 Pay Equity

Conducted a comprehensive pay equity analysis across the organization.

Four Consecutive Years

Included in the Bloomberg Gender Equality Index for four years.

Chief Inclusion Officer (dual-reporting to CEO & CHRO) leads ID&E strategic plan.
Inclusion & Diversity Advisory Council provides governance and guidance for ID&E efforts.
Four employee business resource groups launched: female empowerment; Black/African American; LGBTQ+; caregivers & disability.
Social-goal tracking includes % female and racial/ethnic diversity based on self-identification.
Annual Performance Plan includes Employee Diversity as performance metric.

Articles

Careers

Sustainability

Role

Description

cis system

billing inquiries

customer orders

duplicate bills

policy interpretation

mail contracts

Completes and mails contract forms, determines charges for service requested, and determines deposits, if any.
Follows procedures established by the company for handling customer service inquiries and requests.
Occasionally files records within area of responsibility.
Consistently completes an acceptable number of customer inquiries per day as established by the company.
Frequently determines appropriate sewer, surcharge, PSD, or O&M entities based on geographic data from CIS system.
Frequently handles inquiries received by mail, compiling information from customer accounting records for replies written by self and others.
Frequently interviews customers and others by telephone to answer inquiries and complaints pertaining to bills, customer deposits, and accounts using a computer.
Consistently interprets company policies related to customer service.
Frequently generates duplicate bills as requested.
Talks with customers by phone or in person and receives orders for installation, turn-on, discontinuance, change in service, or change of address and processes same by computer.
Frequently responds to complaints concerning billing or service rendered, referring complaints of service failures, such as low pressure or discolored water to designated departments for investigation.

Requirements

mechanical repair

plumbing repair

high school

computer skills

driver’s license

good driving

General mechanical and plumbing repair and diagnosis preferred.
High school diploma or general education degree (GED).
Protection from weather conditions but not necessarily from temperature changes.
Lifting 50 pounds maximum and occasionally lifting and/or carrying such articles as spiral notebooks.
General computer skills, including computers, smart phones, tablets, and/or other handheld devices.
Frequently determines from knowledge of distribution system who to dispatch in case of main breaks and other emergency service calls.
Walking and standing are required only occasionally. Reaching, Handling,Talking, Hearing and Seeing are constantly required.
Candidate must have good driving record.
Valid Driver’s License and ability to pass motor vehicle background check.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

must pass a motor vehicle background check.

Company

Overview

Since 1886

Year Established

The company was founded in this year, marking the beginning of its journey in water and wastewater services.

14M+ People

Serve Millions Daily

The company delivers water and wastewater services to over fourteen million people across the United States.

24 States

National Presence

The company operates and provides essential water services in a significant portion of the U.S., covering two dozen states.

130+ Years

Legacy of Excellence

With over a century of experience, the company has built a reputation as a leader in water systems and operations.

Provides vital water and wastewater services, ensuring communities have access to clean water.
Has a long history of managing water infrastructure in partnership with municipalities.
Recent projects include modernizing infrastructure, expanding service coverage, and improving water treatment facilities.
Known for innovation in water management, offering sustainable solutions to modern water challenges.
A trusted provider for residential, commercial, and industrial customers across the U.S.

Culture + Values

Safety first – safety is our top focus for every employee, customer and community we serve.
Trust, dignity & respect – being dependable, honest, transparent and accountable; ensuring everyone is acknowledged, heard and empowered to thrive.
One team – leveraging our size, scale and expertise to act as a cohesive team working towards a greater purpose.
Environmental leadership – delivering clean, safe, reliable and affordable services while acting as a trusted steward of our most precious resource.
High performance – committed to excellence in everything we do, executing to the best of our abilities and addressing issues quickly and transparently.

Environment + Sustainability

75% reduction

Injury Rate Improvement

The injury rate has been reduced by 75% since 2018, demonstrating a strong commitment to workplace safety.

20 billion kWh

Solar Energy Generation

Deployment of solar panels at six treatment facilities generates approximately 20 million kWh annually.

6.4 billion gallons

Water Saved

Leak-detection technology has prevented the loss of 6.4 billion gallons of water per day over five years.

≤1%

Affordable Water Bills

Average residential bills are capped at ≤1% of median household income, ensuring affordability.

Medium‑term GHG goal: reduce scope 1 and 2 emissions by 50% by 2035 from a 2020 baseline.
Long‑term GHG goal: achieve net zero scope 1 and 2 emissions by 2050.
Water delivery efficiency: by 2035, reduce water delivered per customer 15% vs 2015 baseline.
Water system resilience: by 2030, increase Utility Resilience Index by 10% vs 2020 baseline.
Drinking water quality compliance tied to employee compensation via Annual Performance Plan.
Infrastructure investment: billions annually, including $28–32 billion over ten years to modernize assets, boost resiliency, reduce leaks and enhance water quality.
In 2022, water‑line replacement rate was 136 years—well ahead of nearly 200‑year industry average.

Inclusion & Diversity

#11 Ranking

Forbes Best Employers for Diversity

Recognized as one of the top employers for diversity in the U.S.

4 Years

Consistently top-scoring utility in the Disability Equality Index.

2022 Pay Equity

Conducted a comprehensive pay equity analysis across the organization.

Four Consecutive Years

Included in the Bloomberg Gender Equality Index for four years.

Chief Inclusion Officer (dual-reporting to CEO & CHRO) leads ID&E strategic plan.
Inclusion & Diversity Advisory Council provides governance and guidance for ID&E efforts.
Four employee business resource groups launched: female empowerment; Black/African American; LGBTQ+; caregivers & disability.
Social-goal tracking includes % female and racial/ethnic diversity based on self-identification.
Annual Performance Plan includes Employee Diversity as performance metric.

Articles

Careers

Sustainability