WOW Service Representative at Gsm Services in Gastonia, NC | Kablio

Role

Description

call handling

admin support

scheduling

outbound calls

after-hours

customer service

Answer and direct incoming calls
Support administrative tasks including preparing documents, correspondence, and messages
Schedule and confirm appointments across multiple divisions
Make outbound follow-up calls for service and sales
Participate in after-hours and holiday call rotation as needed
Conduct "Happy Calls" to ensure customer satisfaction
Provide information and assistance to customers and team members
Handle customer queries with professionalism and care

Requirements

ms word

excel

outlook

customer service

multi‑tasking

detail‑oriented

Strong attention to detail, reliability, and initiative
Professional personal presentation and strong interpersonal skills
Excellent verbal and written communication skills
Stress tolerance and the ability to stay calm under pressure
Ability to multi-task in a fast-paced environment
Computer proficiency (MS Word, Excel, Outlook)
1+ years of customer service experience
High school level reading and writing skills

Benefits

Competitive pay and benefits package
The chance to make a meaningful impact by providing Comfort & Peace of Mind every day.
Ongoing training and opportunities for growth

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1927

Year Established

The company has been in operation for over 95 years, demonstrating a long-standing commitment to excellence in the contracting industry.

A century of experience

Years of Expertise

The company has successfully delivered projects across various sectors for nearly 100 years, showcasing its reliability and expertise.

The company specializes in mechanical and electrical contracting expertise across various infrastructure sectors.
Executes large-scale projects in residential, commercial, and industrial spaces.
Portfolio includes private and public sector projects, focusing on energy and utility sectors.
Expertise extends to designing and installing electrical systems, HVAC systems, and mechanical equipment.
Prioritizes safety, quality, and performance in every project.

Culture + Values

Provide Comfort & Peace of Mind – Every Call – Every Customer – Every Day
Our purpose is to get and keep customers.
Exceed customer’s expectations in everything we do.
Provide the highest quality work possible.
Do what we say we are going to do when we say we are going to do it.
Live by the Sundown Rule: do not let the sun go down without the customer knowing the status of their service call/proposal/roof leak/job completion, etc.
Do no harm.
Work at our customer’s convenience, not ours.
Provide an environment where our coworkers can succeed.
Hold each other accountable to the GSM Services standards and expectations.
Stand behind our work…100% of the time.
Work safely 100% of the time – never compromise coworker or customer safety.
Continuously train our staff to improve, progress, and tackle industry change so we can always provide the best possible service.
Earn a reasonable profit to reinvest in the company and our coworkers, in training and technologies to ensure the long-term success and viability of GSM Services.
Provide the best value to our customers; it is our obligation to ensure they are aware of that value by demonstrating it.
Continue to be leaders in our industries. As we progress, we will continue to evolve, adapt, and change to ensure we remain leaders.
Praise publicly and coach privately.
Maintain our success through our positive relationships with our customers, our suppliers, and our fellow team members.
Have a positive attitude and inspire happiness.… it’s a personal choice!
Remember we are a customer service company. We take pride in giving our customers the very best… every time.

Environment + Sustainability

8 trees saved

Through equipment reuse

Avoiding the manufacture of one 1.5 kg telecom card saves the equivalent of 8 trees.

6% global reduction

Scope 1 & 2 emissions drop

Between 2019–2022, global Scope 1 & 2 emissions fell by approximately 6%.

Science‑based targets

1.5 °C trajectory alignment

Science‑based targets set in 2022 align Scope 1 & 2 with a 1.5 °C trajectory and Scope 3 with 'well below 2 °C' using a 2019 baseline.

50 TWh renewable energy

Purchased annually

Operators purchased 50 TWh of renewable electricity in 2022, accounting for one‑third of their electricity use.

Reurpose, recycle and extend life of legacy equipment to reduce carbon emissions: e.g., avoiding manufacturing one 1.5 kg telecom card saves equivalent of 8 trees.
Local hardware support reduces carbon emissions by avoiding international logistics; repairing one item locally negates 28 trees.
Ethical recycling of end‑of‑life equipment: recycling 100 system modules (1.5 kg each) negates 22 trees.
Committed to full compliance with local, state and federal environmental regulations.
Operating as carbon‑neutral organisation since 2016 (Scope 1, 2 & 3 emissions) verified under PAS 2060.
Committed to achieving net‑zero emissions by 2050.
Offset 100 % of emissions annually via purchase of Certified Emissions Reductions (CERs).
Participates in CDP and CDP Supply Chain programme for transparent emissions disclosure and supplier engagement.

Inclusion & Diversity

3.9/5

Glassdoor Diversity & Inclusion Rating

This score reflects the overall employee sentiment regarding diversity and inclusion within the organization, based on 21 reviews.

66/100

Indeed Work Wellbeing Score

This score measures employee satisfaction across key areas such as happiness, purpose, stress levels, and satisfaction, with the result falling below average.

Highlights a family-friendly culture, teamwork, and caring leadership, though some note limited flexibility and inconsistency at senior levels.

Articles

About Us

Careers

Company

Overview

Founded in 1927

Year Established

The company has been in operation for over 95 years, demonstrating a long-standing commitment to excellence in the contracting industry.

A century of experience

Years of Expertise

The company has successfully delivered projects across various sectors for nearly 100 years, showcasing its reliability and expertise.

The company specializes in mechanical and electrical contracting expertise across various infrastructure sectors.
Executes large-scale projects in residential, commercial, and industrial spaces.
Portfolio includes private and public sector projects, focusing on energy and utility sectors.
Expertise extends to designing and installing electrical systems, HVAC systems, and mechanical equipment.
Prioritizes safety, quality, and performance in every project.

Culture + Values

Provide Comfort & Peace of Mind – Every Call – Every Customer – Every Day
Our purpose is to get and keep customers.
Exceed customer’s expectations in everything we do.
Provide the highest quality work possible.
Do what we say we are going to do when we say we are going to do it.
Live by the Sundown Rule: do not let the sun go down without the customer knowing the status of their service call/proposal/roof leak/job completion, etc.
Do no harm.
Work at our customer’s convenience, not ours.
Provide an environment where our coworkers can succeed.
Hold each other accountable to the GSM Services standards and expectations.
Stand behind our work…100% of the time.
Work safely 100% of the time – never compromise coworker or customer safety.
Continuously train our staff to improve, progress, and tackle industry change so we can always provide the best possible service.
Earn a reasonable profit to reinvest in the company and our coworkers, in training and technologies to ensure the long-term success and viability of GSM Services.
Provide the best value to our customers; it is our obligation to ensure they are aware of that value by demonstrating it.
Continue to be leaders in our industries. As we progress, we will continue to evolve, adapt, and change to ensure we remain leaders.
Praise publicly and coach privately.
Maintain our success through our positive relationships with our customers, our suppliers, and our fellow team members.
Have a positive attitude and inspire happiness.… it’s a personal choice!
Remember we are a customer service company. We take pride in giving our customers the very best… every time.

Environment + Sustainability

8 trees saved

Through equipment reuse

Avoiding the manufacture of one 1.5 kg telecom card saves the equivalent of 8 trees.

6% global reduction

Scope 1 & 2 emissions drop

Between 2019–2022, global Scope 1 & 2 emissions fell by approximately 6%.

Science‑based targets

1.5 °C trajectory alignment

Science‑based targets set in 2022 align Scope 1 & 2 with a 1.5 °C trajectory and Scope 3 with 'well below 2 °C' using a 2019 baseline.

50 TWh renewable energy

Purchased annually

Operators purchased 50 TWh of renewable electricity in 2022, accounting for one‑third of their electricity use.

Reurpose, recycle and extend life of legacy equipment to reduce carbon emissions: e.g., avoiding manufacturing one 1.5 kg telecom card saves equivalent of 8 trees.
Local hardware support reduces carbon emissions by avoiding international logistics; repairing one item locally negates 28 trees.
Ethical recycling of end‑of‑life equipment: recycling 100 system modules (1.5 kg each) negates 22 trees.
Committed to full compliance with local, state and federal environmental regulations.
Operating as carbon‑neutral organisation since 2016 (Scope 1, 2 & 3 emissions) verified under PAS 2060.
Committed to achieving net‑zero emissions by 2050.
Offset 100 % of emissions annually via purchase of Certified Emissions Reductions (CERs).
Participates in CDP and CDP Supply Chain programme for transparent emissions disclosure and supplier engagement.

Inclusion & Diversity

3.9/5

Glassdoor Diversity & Inclusion Rating

This score reflects the overall employee sentiment regarding diversity and inclusion within the organization, based on 21 reviews.

66/100

Indeed Work Wellbeing Score

This score measures employee satisfaction across key areas such as happiness, purpose, stress levels, and satisfaction, with the result falling below average.

Highlights a family-friendly culture, teamwork, and caring leadership, though some note limited flexibility and inconsistency at senior levels.

Articles

About Us

Careers