Vice President, Customer Communications & Public Affairs

Overview

Strategic leader overseeing communications, public affairs and customer engagement for TransLink.

Key Responsibilities

• communications
• public affairs
• leadership
• strategic planning
• stakeholder engagement

Tasks

This is a rare opportunity to lead the communications and public affairs function for one of Canada’s most respected public organizations at a pivotal time of regional growth and transformation.

Requirements

• strategic communications
• brand management
• marketing
• indigenous relations
• government relations
• leadership

What You Bring

Reporting to the Chief Executive Officer, TransLink is seeking a highly strategic and customer focused communications and public affairs leader to join as the new Vice President, Customer Communications and Public Affairs. As a key member of the Senior Executive Team, the Vice President is responsible for protecting and enhancing TransLink’s reputation through a broad portfolio encompassing communications, Indigenous relations, marketing, public and government relations, and customer engagement. The ideal candidate is a collaborative and visionary communications/marketing/PR executive with senior leadership experience in complex, customer-focused organizations where public visibility, accountability, and engagement are paramount. Skilled in strategic communications, brand and reputation management, marketing, and government and Indigenous relations, this leader combines strategic foresight with operational excellence. With sound judgment, high EQ, and executive presence, the Vice President will be adept at navigating politically sensitive environments, fostering high-performing teams, and providing trusted counsel to senior leaders.

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Benefits

The compensation range for this role is $210,830 - $302,594.

About Translink

-A cornerstone of public transportation in the region, offering bus, SkyTrain, ferry, and SeaBus services. -With a mission to connect communities, serves millions of people each year with diverse transit options. -Established to address growing demand for efficient, eco-friendly, and accessible transportation in urban areas. -Ongoing investment in infrastructure and technology, ensuring a seamless experience for riders and boosting operational efficiency. -Known for delivering large-scale projects like rapid transit expansions and the integration of green technologies. -Tackling urban mobility challenges with a forward-thinking approach to smart cities and public transportation solutions. -Dedicated to improving customer experience with real-time tracking, mobile apps, and sustainability initiatives. -One of the most comprehensive transit systems in North America, with a strong focus on reducing congestion and emissions.

Sector Specialisms