Technical Support Specialist - VFDs at Abb in New Berlin, WI | Kablio

Role

Description

technical support

vfd troubleshooting

warranty management

case management

problem analysis

customer coordination

Provide technical support via phone & email for common problems related to the application of Low Voltage Variable Frequency Drives (VFDs). This includes but isn't limited to assisting customers and field techs with commissioning, troubleshooting, and warranty evaluations.
Execute product warranty while ensuring customer satisfaction and simultaneously achieving cost control objectives. Provide labor authorization for independent service representatives known as the Drives Authorized Service Contractors (DASCs) to perform troubleshooting and repair work on Drives at customer sites throughout North America. Execute policy to help support Drives that are out of warranty.
Required to provide technical support during the evenings and weekends on a rotating schedule.
Maintain communication with other departments to stay abreast of product release and up-dates. Maintain technical competence in troubleshooting Drives. Enter each reportable case as applicable in the Salesforce Case Management System. Provide adequate notes in the case for each call.
Analyze problems and initiate effective measures for their solution. Coordinate activities with related groups to most efficiently achieve objectives to ensure customer satisfaction. Participate proactively in contributing feedback to the Quality department regarding product quality issues.

Requirements

vfds

bachelor's

motors

modbus/bacnet

phone support

communication

Previous experience troubleshooting a technical product over the phone.
Knowledge of how Variable Frequency Drives (VFDs) work, required.
Bachelor’s degree and 2 years of relevant Electrical, Technical experience OR associate’s degree and 4 years of relevant Electrical, Technical experience OR High School Diploma/GED and 6 years of relevant Electrical, Technical experience required.
Candidates must already have a work authorization that would permit them to work for ABB in the US.
Have a firm understanding in the principles of electricity. Must be able to apply these principles in the troubleshooting of drives.
Ability to respond to inquiries from customers and communicate effectively in English, both verbal and written. Must be computer-literate.
Knowledge of or direct experience with motors, and/or control system wiring and communication protocols (Modbus, BACnet etc.)

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

candidates must already have work authorization to work for abb in the us.

Security clearance

Information not given or found

Company

Overview

Founded 1883

Year established

The company was established in 1883, marking the beginning of its journey as a global technology leader.

A global technology leader with a rich history of innovation.
Focuses on electrification, automation, robotics, and digitalization for global industries.
Delivers solutions to improve productivity, energy efficiency, and sustainability.
A key player in sectors like utilities, transportation, manufacturing, and infrastructure.
Notable projects include electrification of rail networks, automation in factories, and energy-efficient grid solutions.
Continues to lead in integrating cutting-edge technologies, combining the digital and physical worlds.

Culture + Values

Customer orientation
Innovation
Collaboration
Sustainability
Integrity
Accountability

Environment + Sustainability

2050

Net Zero Commitment

Aim to achieve net zero carbon emissions across operations and supply chain.

Sustainability at the core of business model
Reduction of CO2 emissions in operations and supply chain
Committed to renewable energy
Energy efficiency solutions for customers
Increased use of recycled materials in products
Support for the UN Sustainable Development Goals

Inclusion & Diversity

24% Women Leadership

Gender Diversity in Leadership

Percentage of leadership positions held by women in the organization.

30% Target by 2025

Target Goal for Women

Aim to increase women in leadership roles to 30% by 2025.

Partnerships with global organizations to promote inclusion
Focused efforts on empowering women in technical fields
Promotion of a culture of respect and equal opportunity

Articles

Careers at ABB

Innovations at ABB

ABB in Action

Role

Description

technical support

vfd troubleshooting

warranty management

case management

problem analysis

customer coordination

Provide technical support via phone & email for common problems related to the application of Low Voltage Variable Frequency Drives (VFDs). This includes but isn't limited to assisting customers and field techs with commissioning, troubleshooting, and warranty evaluations.
Execute product warranty while ensuring customer satisfaction and simultaneously achieving cost control objectives. Provide labor authorization for independent service representatives known as the Drives Authorized Service Contractors (DASCs) to perform troubleshooting and repair work on Drives at customer sites throughout North America. Execute policy to help support Drives that are out of warranty.
Required to provide technical support during the evenings and weekends on a rotating schedule.
Maintain communication with other departments to stay abreast of product release and up-dates. Maintain technical competence in troubleshooting Drives. Enter each reportable case as applicable in the Salesforce Case Management System. Provide adequate notes in the case for each call.
Analyze problems and initiate effective measures for their solution. Coordinate activities with related groups to most efficiently achieve objectives to ensure customer satisfaction. Participate proactively in contributing feedback to the Quality department regarding product quality issues.

Requirements

vfds

bachelor's

motors

modbus/bacnet

phone support

communication

Previous experience troubleshooting a technical product over the phone.
Knowledge of how Variable Frequency Drives (VFDs) work, required.
Bachelor’s degree and 2 years of relevant Electrical, Technical experience OR associate’s degree and 4 years of relevant Electrical, Technical experience OR High School Diploma/GED and 6 years of relevant Electrical, Technical experience required.
Candidates must already have a work authorization that would permit them to work for ABB in the US.
Have a firm understanding in the principles of electricity. Must be able to apply these principles in the troubleshooting of drives.
Ability to respond to inquiries from customers and communicate effectively in English, both verbal and written. Must be computer-literate.
Knowledge of or direct experience with motors, and/or control system wiring and communication protocols (Modbus, BACnet etc.)

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

candidates must already have work authorization to work for abb in the us.

Security clearance

Information not given or found