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Customer Service Representative - Property Management
Invitation Homes
Provide high-level customer service & support for residents in property management.
9d ago
$16 - $28
Entry-level, Junior (1-3 years)
Full Time
Las Vegas, NV
Onsite
Company Size
1,600 Employees
Service Specialisms
Property Management
Real Estate Investment
Residential Leasing
Property Maintenance
Portfolio Management
Customer Service
Market Research
Sector Specialisms
Residential
Single-Family Home Leasing
Property Management
Asset Management
Smart Home Technology
Maintenance Services
Lawn Care
Pest Control
Role
What you would be doing
hap processing
salesforce dashboard
rent collections
property assessments
hoa management
smart home setup
- Processes HAP applications and assist with communication to Housing Authority
- Accept rent payments and forward to Assistant Portfolio Manager
- Greet and assist walk-in residents and/or prospective residents and answer incoming phone calls in a polite and professional manner
- Create and maintain a high service, customer-focused environment
- Maintain awareness of ongoing expectations and changes that occur
- Monitor and work thru all action items on the CSR-PM dashboard in Salesforce
- Work collaboratively with team members
- Responsible for handling property issues and general property condition assessments (GPCAs) while providing genuine care
- Assist in managing resident responsible HOA Violations
- Completes resident welcome calls and emails and creates smart home accounts
- Perform outbound delinquency calls to residents for rent collections
What you bring
ms office
property management
high school
1+ year
communication
problem solving
- Excellent organizational skills
- Property Management experience is a plus
- Previous experience using property management software is preferred
- High school or GED
- Strong communication skills, both verbal and written
- Possess strong communication and problem-solving skills
- 1+ year of administrative or customer service experience
- Ability to work well under pressure and handle escalated calls with a calm demeanor
- Ability to be at work on a regular and consistent basis; Overtime may be required for this position.
- Must maintain professional appearance.
- Intermediate proficiency in MS Word, Excel, Outlook and Adobe
- Ability to write clear and concise correspondence
- Annual bonus program
- 401(k) with company matching contributions
- Awesome work environment with casual dress
- Team events and gatherings (Pre- and Post-Covid)
- Long-term and short-term disability insurance
- Health, dental, vision, and life insurance
- Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
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Company
Overview
- Founded in 2012, Invitation Homes is a leader in the single-family rental home market.
- The company owns and manages thousands of homes across the U.S., providing quality rental housing.
- Specializes in residential properties, offering a variety of homes in desirable locations.
- Focused on delivering great rental experiences through extensive property management and customer service.
- Uses technology and data-driven strategies to enhance the rental experience for both tenants and investors.
- The company has made significant strides in redefining the rental home market, attracting both families and professionals.
- Invitation Homes has a strong track record in providing well-maintained homes in key U.S. markets.
- Unshakeable Integrity – We hold ourselves accountable to act with honesty, trust and respect.
- Genuine Care – We serve with heart.
- Continuous Excellence – We always find a way to innovate and deliver.
- Standout Citizenship – We strive to benefit our neighbors and our communities.
15%
Energy Bill Savings
Residents using Smart Home technology can save up to 15% on energy bills, significantly reducing their monthly expenses while also contributing to environmental sustainability.
100 million bottles
Recycled Plastic
Over 100 million plastic bottles have been recycled into high-quality flooring, showcasing a commitment to reducing waste and repurposing materials innovatively.
100%
Smart Home Target
The company aims to integrate 100% Smart Home technology in its Same Store portfolio as part of its long-term sustainability strategy, enhancing energy efficiency and resident convenience.
Half the Earth
Environmental Impact
Recycling efforts have saved enough materials to circle half the Earth, highlighting the significant environmental benefits of resource conservation and recycling initiatives.
- Adopts ENERGY STAR® certified appliances for improved efficiency.
- Upgrades HVAC units with efficient models, sharing utility savings with residents.
- Employs smart thermostats in vacant homes to maintain hourly energy efficiency.
- Monitors utility use with third-party alerts to address high consumption promptly.
- Supports climate tech through investment in the Fifth Wall Climate Technology Fund.
- Updates plumbing systems with low-flow fixtures to conserve water.
- Optimizes technician routes to reduce emissions and drive times.
- Enhances air quality with an HVAC Air Filter Delivery program.
- Implements water-efficient landscapes in arid regions.
- Transitions to digital work orders to eliminate paper use among technicians.
- Ensures vehicles are equipped to minimize unnecessary service trips.
- Develops properties with superior insulation, efficient windows, and programmable thermostats post-acquisition.
- Prepares for natural disasters via dedicated risk management teams.
- Partners with GRESB, linking credit pricing to sustainability performance.
49.78% Ethnic Representation
Employee Diversity
49.78% of employees identify as people of color, reflecting the company's commitment to diversity in its workforce.
3.5 Years Retention
Employee Tenure
The average associate tenure of 3.5 years highlights strong retention rates across diverse groups.
49.6% Leadership by Women
Gender Equality
Women hold nearly half of leadership positions, demonstrating progress toward gender parity in roles of influence.
- Joined CEO Action for Diversity & Inclusion pledge to improve workplace inclusion.
- Support six ERGs: Women’s Impact Network, Black Collective, Juntos, GenNEXT, Open Invitation (LGBT+), Asian Alliance.
- Provide Employee Resource Groups to foster belonging and support.
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