Global accessibility leader designing, manufacturing and installing stairlifts, elevators, wheelchair lifts and patient‑care mobility solutions.
Oversees product quality, nonconforming items, vendor approvals, audits, and returns.
1 months ago ago
Junior (1-3 years)
Full Time
Maryland Heights, MO
Onsite
Company Size
2,300 Employees
Service Specialisms
Wheelchair lifts
Stairlifts
Residential elevators
Commercial elevators
Panoramic glass elevators
Vertical platform lifts
Inclined wheelchair lifts
Medical beds
Sector Specialisms
Accessibility
Healthcare
Residential
Commercial
Medical Equipment
Patient Care
Mobility Solutions
Home Elevators
Role
Description
vendor management
product returns
quality audits
process improvement
nonconformance management
documentation review
Reviewing qualifications of new vendors and maintaining vendor log and documentation
Documenting and executing the disposition of returned product
Facilitating continuous improvement projects and acting as support to meeting various company goals
Looks for ways to improve and promote quality across multiple departments and functions
Coordinating and documenting vendor returns and product reworks
Assisting with investigating and dispositioning customer returns
Observes quality, safety, and security policies and procedures
Ensuring product is dispositioned and nonconformance reports are closed in a timely manner
Supporting various Quality processes such as corrective/preventive actions and internal audits
Working with Engineering on ad-hoc projects such as documentation and drawing reviews, product testing, temporary deviations, and implementing change orders
Conducting vendor evaluations including, as needed, vendor audits and corrective actions
Receiving and sorting customer returned product
Assessing processes to identify potential improvements to quality and efficiency
Managing nonconforming product process
Conducting process and software validations as required
Conducting regular Production audits to confirm quality checks are being performed as specified
Takes responsibility for own actions and edits work for accuracy
Commits to communicating and coordinating scheduling needs to ensure work is covered
Inspecting returned product to confirm it meets requirements for return to inventory
Overseeing vendor approval, evaluation, and monitoring to ensure product conformity
Releasing product and acting as work coverage for Incoming and Final Inspectors as needed
Reviewing work instructions to ensure they are accurate and being followed
Overseeing Preventative Maintenance audits to ensure all required checks are being conducted and documented per our procedures
Working with Operations to identify process failures and/or potential improvements
Requirements
forklift
microsoft office
dynamics ax12
qualio
iso 13485
bachelor
Ability and desire to work closely with others as an effective team player
Forklift operator certification
Excellent time management skills and the ability to balance multiple responsibilities
Ability to read, analyze and interpret documents such as safety rules, operating and maintenance instructions, dimensional drawings/specifications and procedural manuals. Ability to write reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
Infrequent (less than 5% of the time). Valid passport and willingness to travel to other company sites or supplier locations as needed to acquire product knowledge or conduct onsite audits is preferred.
High School Diploma or general education degree (GED)
Educational or professional background in quality, science, or engineering:
Comfortable with and capable of communicating successfully with internal and external customers
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook is required. Proficiency in ERP system such as Microsoft Dynamics AX12 and electronic Quality Management System such as Qualio is preferred.
Mechanically inclined, preferably with experience using electronic and pneumatic equipment
High level of initiative to complete tasks accurately, thoroughly, and in a timely manner
ISO 13485 Lead Auditor certification
Exceptional communication skills and the ability to both write and speak clearly and effectively
Knowledge of quality system requirements, such as ISO, FDA, etc.
Follows instructions and responds positively to management direction
The employee may occasionally stand, walk, stoop, kneel or crouch during shift. Employee will be required to regularly sit, use hand to finger, handle, feel and reach with hands and arms. Employee must be able to occasionally lift and or move up to 50 lbs.
Already obtained or willing to pursue the following certifications is preferred:
Bachelor of Science degree (B.S.) from a four-year college or university OR
Associate or Technical degree and 1 to 3 years of professional Quality Assurance experience
Experience in the operation of inspections equipment (micrometers, calipers, etc.)
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
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Visa Sponsorship
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Security clearance
Information not given or found
Company
Overview
Founded 1979
Company Origins
The company was established in 1979 as a wheelchair-lift manufacturer and has since expanded into a global accessibility leader.
Acquired 1989
Visionary Leadership
Marcel Bourassa, a visionary leader, acquired the company in 1989, marking a turning point in its growth and innovation.
Public 2002
Public Listing
The company went public in 2002, enabling global expansion and strategic growth through its TSX listing.
11 Sites
Global Manufacturing
Operates 11 manufacturing sites across North America, Europe, and Asia, supporting a global dealer network.
1,500+ Dealers
Dealer Network
A robust network of over 1,500 dealers and 30 direct sales offices support its international market reach.
Evolved into a global accessibility powerhouse, initially starting as a wheelchair-lift maker.
Combines two robust divisions—Accessibility and Patient Care—serving international markets.
Product range includes residential and commercial elevators, stairlifts, inclined platform lifts, ceiling and floor patient lifts, therapeutic surfaces, medical beds, and adapted vehicles.
Known for projects such as bespoke home elevators, panoramic glass Vuelift installations, commercial access lifts, and complex patient-handling systems in healthcare facilities.
Financially stable with steady expansion, acquiring strategic brands like Handicare and Garaventa to expand its global presence.
Standout product: the Vuelift panoramic home elevator, blending aesthetics and functionality to set design benchmarks in residential lifts.
Culture + Values
Customer Focused: We listen, we learn, and we respond to our customers' needs with urgency, transparency, and care.
Innovation: We foster a culture of continuous improvement, striving to deliver innovative solutions that exceed customer expectations.
Integrity: We conduct business with the highest level of ethical standards, building trust through honesty, fairness, and accountability.
Teamwork: We collaborate across teams, regions, and functions to achieve common goals and deliver outstanding results.
Sustainability: We take responsibility for the impact we have on the world and actively work toward creating a sustainable future for our communities, customers, and stakeholders.
Environment + Sustainability
Net-Zero 2050
GHG Emissions Goal
Commitment to achieving net-zero greenhouse gas emissions by 2050, demonstrating long-term environmental responsibility.
Implemented energy-efficient technologies and processes to reduce environmental impact.
Invested in renewable energy solutions, including solar power installations at facilities.
Actively monitors and reduces waste, aiming to recycle and reuse materials wherever possible.
Promotes sustainability through product design, focusing on energy-efficient, durable products.
Inclusion & Diversity
Supports an inclusive workplace where all employees are respected and valued for their unique contributions.
Focuses on gender diversity with ongoing initiatives to support the advancement of women in the workplace.
Provides training on unconscious bias and promotes leadership development for women across all levels.
Tracks gender representation and aims to achieve greater balance at all levels of the organization.