Senior / Guest Service Executive (Orchard Cluster)

Description

The role requires providing courteous and efficient service, handling guest requests, and answering telephone calls within three rings. Staff must be familiar with all room types, rates, and availability, and actively up‑sell when possible.

Employees are expected to take ownership of problems, address guest complaints promptly following established procedures, and document any glitches for supervisor review. They must also ensure guest room security, adhere to emergency and fire protocols, and promote the use of safe‑deposit boxes.

• Provide courteous, efficient service and respond to guest requests.
• Answer telephone calls promptly within three rings.
• Resolve guest complaints quickly following procedures and log glitches.
• Ensure room security, follow emergency/fire protocols, and promote safe‑deposit box use.
• Offer accurate information on hotel facilities, city attractions, and events.
• Maintain professional communication with all hotel staff.

Requirements

A solid knowledge of hotel facilities, local attractions, and events is essential for providing accurate guest information. Maintaining professional, courteous relationships and effective communication with all hotel personnel is required.

Minimum qualification is a GCE ‘O’ Level, with the ability to work rotating shifts. A positive attitude, outgoing personality, strong public‑relations skills, and prior hospitality experience are desired; familiarity with Opera is an advantage.

• Know room types, rates, availability and up‑sell opportunities.
• Meet minimum GCE ‘O’ Level requirement and work rotating shifts.
• Demonstrate positive attitude, outgoing personality, and strong public‑relations skills.
• Prior hospitality experience preferred; Opera system knowledge advantageous.

Benefits

The positions are available at Orchard Rendezvous Hotel, Rendezvous Hotel Singapore, and Vibe Hotel Singapore Orchard.

Training + Development

Interview process

Visa Sponsorship

Security clearance