Act as project liaison between Kastle departments and client during implementation, effectively managing, coordinating and communicating the needs and expectations of all stakeholders, through coordination and attendance at client /department meetings and briefings and/or phone calls and e-mails
Maintain complete documentation on the project directory and compile a complete dossier of the project record for turn-over to Customer Service
Stay up to date and knowledgeable in Kastle services, technology as well as internal processes and procedures
Coordinate and direct installation and programming staff
Confer with Kastle departments, building and tenant representatives to assess progress and discuss needed changes
Revise project schedules to determine personnel and materials requirements and priorities
Initiate and conduct security system consultation and other services in response to customer requests
Regularly and consistently solicit feedback and information to identify any potential barriers to timely execution of the project, such as construction delays or changes
Generate project schedules, provide progress reports on project status, and generate turn-on documents, billing adjustments and invoicing directions for accounting to ensure progress billing and final billing is performed on a timely basis
Provide Client Services with training on client specifications and rules, lead building walk-through and resolve remaining hand-off issues
Coordinate sub-contractor relationships and maintain proper insurance, training & satisfactory delivery of job implementation within job margins and budgets consistent with industry standards.
Confer with Kastle departments, building and tenant representatives to discuss issues and facilitate solutions to eliminate delays
Provide regular progress updates to all stakeholders
Oversee product ordering & delivery to ensure Job Margin performance
Initiate and conduct the contract review and implementation process, and generate follow‑up proposals and contract amendments as warranted
Provide client training on Kastle systems
Requirements
ms office
driver's license
building codes
project management
critical thinking
customer service
Demonstrated exceptional speaking and active listening skills, conveying information effectively and giving full attention and taking time to understand what others are saying
Ability to cooperate, being pleasant with others on the job and displaying a good-natured, supportive attitude
Ability to come up with relevant and creative ideas, analyze information and evaluate results to choose the best solution
Demonstrated ability to represent Kastle in a polished and professional manner to customers and the public in person, in writing and via telephone
Demonstrated self composure, adaptability, persistence, a high tolerance for stress and unquestionable integrity.
Ability to travel throughout western United States
Demonstrated knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction
Must possess a valid driver’s license and satisfactory driving record.
Strong social perceptiveness, being aware of other reactions and understanding why they react as they do
Must be able to work overtime, weekends, and/or nights.
Ability to effectively use Microsoft Office Applications, to include Excel, Word, PowerPoint, Microsoft Project and Outlook to facilitate business processes.
Ability to perform detailed work, being careful about detail and being thorough in completing tasks
Strong critical thinking skills: able to use logic and reasoning to identify strengths and weaknesses of alternate solutions, conclusions or approaches to problems
Ability to effectively develop goals and plans to prioritize, organize and accomplish those goals
Demonstrated strong knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar with the ability to express thoughts clearly in writing.
Demonstrated knowledge of the principles and processes for providing project management support
Working knowledge of Local and State building codes related to low voltage security installations.
Work history must display stability and good attendance.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
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Security clearance
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Company
Overview
45 years
Experience as a leader in integrated security solutions
The company has demonstrated expertise and innovation in the security solutions industry over this extensive timeframe.
Offering cutting-edge technology and expert services.
Core offerings include advanced access control, video surveillance, and integrated security systems.
Solutions tailored to meet unique industry needs such as commercial buildings, residential properties, and government facilities.
Technology integrates with existing infrastructure for seamless, scalable security options, reducing risk and increasing operational efficiency.
Known for ease of use, reliability, and high level of customer service, ensuring peace of mind for clients globally.
Projects range from securing high-rise office buildings to comprehensive solutions for government complexes.
Standout feature is remote management, enabling real-time monitoring from anywhere.
Culture + Values
Security is not a transaction, it’s a state of being – a continuous process composed of good design, robust systems, continuous oversight and upkeep, and dedicated experts on watch, always.
Security as a managed service … we engineer, install, monitor, and maintain your system … invested in its end‑to‑end performance.
We believe that ensuring [people’s] wellbeing with exceptional spaces for living and working together safely, sustainably, and conveniently, will enhance their quality of life to make the world a better place.
From the start, we have valued innovation and invested in technology to expand the definition of security.
Hardware and software can become outdated. … we build our systems on an open interface application so that we can configure our operation to integrate with whatever new technologies arise.
We take ownership of your security system operation so you can focus on your business.
Environment + Sustainability
Culture statement commits to creating spaces that are 'safe, sustainably, and conveniently' for users, tying sustainability directly to wellbeing and quality of life.
Operating principle 'Security Sustained' emphasizes continuous upkeep and oversight, reflecting long‑term system longevity and resource efficiency.
Investment model reinvests nearly all earnings into R&D and service quality, implicitly supporting sustainable technology and operations.
CapitalShield public‑private partnership enhances public safety using existing infrastructure (security camera networks), leveraging shared assets for environmental efficiency.
Inclusion & Diversity
Established internal Diversity Committee driving awareness (“Uncomfortable Conversations”), exposure, and influence initiatives.
Partnered with Bonfire and Northwestern Kellogg to deliver women’s leadership program aimed at elevating impact, critical thinking and engagement.
Launched CityBridge internship program targeting high school students from under‑represented groups.
Created technical trade school apprentice program registered with DC DOES to expand technician career paths for recent graduates.
Awarded Culture Excellence Award for Diversity, Equity & Inclusion practices by Top Workplaces.
Gender statistic: inclusion of women’s leadership program (“HERStory” panel + Bonfire) implies active female workforce development, though no specific gender ratio disclosed.