Description

• Collaborate with the porter team and ensure cleanliness, organization, and supply levels across all shared spaces.
• Manage mailing, shipping, and package distribution with attention to detail and service excellence.
• Lead planning and execution of internal/external events and activations, including managing budgets, sourcing food and beverage, maintaining catering relationships, and coordinating setup, and logistics.
• Curate social moments that foster community; pop-up coffee bars, wellness breaks, or casual mixers.
• Customize services to each location’s culture and context: adapting tone, offerings, and ambiance accordingly.
• Partner with the Business Operations team to support internal office moves and lead related employee communication.
• Manage HQ protocols, including guest check-in, employee access cards, service requests, and freight elevator bookings.
• Track and resolve building related issues through Freshdesk or similar platforms with efficiency and care.
• Anticipate and personalize support; like a concierge, offer assistance with everything from local recommendations to last-minute requests.
• Greet and direct all guests and visitors with warmth and professionalism, delivering a polished, hotel-style welcome.
• Elevate day-to-day operations by proactively stocking goods and adding thoughtful hospitality touches that enhance the work environment.
• Use feedback and data to continually evolve offerings and tailor the workspace experience to employee needs.
• Partner with IT to support office tech, troubleshoot hardware, and ensure a seamless user experience.
• Act as a brand ambassador for Knotel, promoting our workplace services through thoughtful, high-touch experiences.

Requirements

• Strong time management skills and the proven ability to multi-task and prioritize work
• Excellent written and verbal communication skills
• Knowledge of office management facilities responsibilities, systems and procedures
• Proficient in MS Office
• Attention to detail and solid problem solving skills
• 1-2 years in an office management position
• Strong organizational and planning skills
• Technically savvy with the ability to learn and work across various digital tools, platforms, and workplace systems.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance