Assistant Property and Community Manager

Description

• Present the asset(s) in optimal condition whilst actively working with resident feedback to drive excellence in presentation, performance and safety standards
• Deliver strategic programs that drive resident retention, build community and enhance the customer experience through partnerships, events and activations
• Support the leasing process in line with the Strategic Asset Plan to maximise returns and mitigate downtime
• Maintain industry connections and take a lead in promoting Mirvac in the relevant markets
• Comply with the provisions in the Residential Tenancies Act, lease documentation, business unit deadlines, strategic operating procedures and best practice
• Work collaboratively with team members and stakeholders to ensure system/data integrity, efficient information flow and to drive portfolio wide excellence and efficiencies through consistency of approach, reporting and transfer of experiences and learnings
• Actively contribute to project working groups across the business that deliver tangible outcomes for the division
• Champion the consistent application of the key Mirvac values, leading by example and promoting a high-performing and collaborative environment
• Work with the RSA team in providing an exceptional customer experience, delivering the LIV Brand Promise and executing on the LIV Customer Charter commitments, working closely with team members to ensure seamless coordination of services and a unified customer experience, and building strong relationships with key stakeholders (internal and external)
• Maintain a visible presence onsite and drive the resident experience through energetic, efficient and memorable interactions when responding to requests, and resolving problems and concerns as they arise
• Accurately log, triage and respond to resident complaints and interactions, feedback and requests to increase customer satisfaction, and ensure assignment to the appropriate person where escalation is required
• Actively work to meet the objectives of the Strategic Asset Plan for the asset(s)
• Input accurate data across all systems to deliver customer insights and support data led decision making
• Capture key customer engagement moments which demonstrate delivery of the LIV Brand Promise and LIV Customer Charter commitments
• Support the Technical Services team in the management of all contractors and service providers, and their ongoing performance, in accordance with Mirvac policies and procedures
• Ensure adherence to brand guidelines in presentation standards and communications delivered across the asset
• Adhere to Mirvac policies, procedures and meet all internal and external reporting and compliance requirements specific to the roles and responsibilities of the position
• Provide leadership to the team to develop and improve their collective strengths, skills and knowledge, while fostering high levels of engagement and performance

Requirements

• Demonstrated experience dealing with customer complaints and solving problems with positive results
• Ability to work evenings, weekends, public holidays and across multiple assets as required
• The following certifications is required: Real Estate Agent or Assistant Agent License
• Proactive and self-motivated mindset, with the ability to solve issues as they arise and to improve system and process efficiencies and effectiveness
• Demonstrated success in delivering customer-centric outcomes and behaviours
• High level of IT proficiency, with Salesforce, Yardi and StarRez experience desirable
• Relevant tertiary qualifications are highly desirable
• 2+ years of experience in property management, residential real estate, hospitality management
• A strong understanding of relevant legislation
• Strong analytical and report writing skills
• Exceptional organisational and resource management skills with the ability to prioritise work effectively, ensuring deadlines are achieved on time
• Exceptional communication (written & verbal) and interpersonal skills
• Strata management experience desirable

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance