Present the asset(s) in optimal condition whilst actively working with resident feedback to drive excellence in presentation, performance and safety standards
Deliver strategic programs that drive resident retention, build community and enhance the customer experience through partnerships, events and activations
Support the leasing process in line with the Strategic Asset Plan to maximise returns and mitigate downtime
Maintain industry connections and take a lead in promoting Mirvac in the relevant markets
Comply with the provisions in the Residential Tenancies Act, lease documentation, business unit deadlines, strategic operating procedures and best practice
Work collaboratively with team members and stakeholders to ensure system/data integrity, efficient information flow and to drive portfolio wide excellence and efficiencies through consistency of approach, reporting and transfer of experiences and learnings
Actively contribute to project working groups across the business that deliver tangible outcomes for the division
Champion the consistent application of the key Mirvac values, leading by example and promoting a high-performing and collaborative environment
Work with the RSA team in providing an exceptional customer experience, delivering the LIV Brand Promise and executing on the LIV Customer Charter commitments, working closely with team members to ensure seamless coordination of services and a unified customer experience, and building strong relationships with key stakeholders (internal and external)
Maintain a visible presence onsite and drive the resident experience through energetic, efficient and memorable interactions when responding to requests, and resolving problems and concerns as they arise
Accurately log, triage and respond to resident complaints and interactions, feedback and requests to increase customer satisfaction, and ensure assignment to the appropriate person where escalation is required
Actively work to meet the objectives of the Strategic Asset Plan for the asset(s)
Input accurate data across all systems to deliver customer insights and support data led decision making
Capture key customer engagement moments which demonstrate delivery of the LIV Brand Promise and LIV Customer Charter commitments
Support the Technical Services team in the management of all contractors and service providers, and their ongoing performance, in accordance with Mirvac policies and procedures
Ensure adherence to brand guidelines in presentation standards and communications delivered across the asset
Adhere to Mirvac policies, procedures and meet all internal and external reporting and compliance requirements specific to the roles and responsibilities of the position
Provide leadership to the team to develop and improve their collective strengths, skills and knowledge, while fostering high levels of engagement and performance
Requirements
real estate
salesforce
yardi
property management
strata management
analytical
Demonstrated experience dealing with customer complaints and solving problems with positive results
Ability to work evenings, weekends, public holidays and across multiple assets as required
The following certifications is required: Real Estate Agent or Assistant Agent License
Proactive and self-motivated mindset, with the ability to solve issues as they arise and to improve system and process efficiencies and effectiveness
Demonstrated success in delivering customer-centric outcomes and behaviours
High level of IT proficiency, with Salesforce, Yardi and StarRez experience desirable
Relevant tertiary qualifications are highly desirable
2+ years of experience in property management, residential real estate, hospitality management
A strong understanding of relevant legislation
Strong analytical and report writing skills
Exceptional organisational and resource management skills with the ability to prioritise work effectively, ensuring deadlines are achieved on time
Exceptional communication (written & verbal) and interpersonal skills
Strata management experience desirable
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
1st Carbon-Neutral Office Building
First of Its Kind
Developed the first carbon-neutral office building in Australia, showcasing a commitment to sustainability and innovative design.
Evolved into one of Australia's premier real estate development and investment groups.
Specializes in the development, construction, and management of residential, commercial, and retail properties.
Iconic projects include Barangaroo South, a world-class mixed-use development in Sydney.
Combines deep expertise in urban design and construction with a robust investment portfolio, creating long-term value.
Integrates innovative design with sustainability principles, making a lasting impact on the urban landscape.
Focuses on growing presence across major Australian cities, creating vibrant, sustainable communities.
Achieves sustainability by creating new urban hubs that integrate living, working, and retail spaces.
Culture + Values
They are committed to creating positive change and delivering long-term value.
They are passionate about building sustainable communities.
They embrace innovation and creativity to achieve excellence.
They are accountable and take responsibility for their actions.
They act with integrity, honesty, and transparency.
They foster an inclusive and collaborative work environment.
Environment + Sustainability
Net Zero by 2030
Carbon Emissions Target
The company aims to achieve net zero carbon emissions by 2030.
25% Reduction
Carbon Emissions Drop
Carbon emissions have decreased by 25% since 2019.
50% Energy Reduction
Operational Efficiency Goal
Aiming for a 50% reduction in operational energy intensity by 2030.
30% Certified Developments
Green Building Certifications
Over 30% of developments are certified as Green Star or NABERS rated.
Invested in renewable energy and adopted a renewable energy strategy to power operations.
Focus on sustainable design, waste reduction, and energy-efficient building technologies.
Inclusion & Diversity
50% Gender Balance
2025 Target
Aim to achieve 50% gender balance across all levels of the company by 2025.
40% Senior Roles
2023 Achievement
Currently, women hold 40% of senior leadership roles.
The company offers flexible work arrangements and has a parental leave policy that includes both primary and secondary caregivers.
They have launched programs to foster gender equality and increase women’s participation in traditionally male-dominated roles.