Senior Enterprise Customer Success Manager

Description

• Lead and manage customer rollouts and customer renewals
• Clearly communicate the progress of monthly & quarterly initiatives to internal and external stakeholders
• Become the Subject Matter Expert on the Hover platform features and functionality, as well as the Go-To-Market approach
• Build QBR decks that show client growth and success
• Lead and manage all pilot programs including weekly progress meetings between technical and business units
• Manage client expectations, and ensure the timely and successful delivery of Hover’s solutions according to customer’s needs and objectives
• Forecast growth and track key account metrics
• Strengthen existing account utilization, and identify opportunities for account growth
• Develop trusted advisor relationships with key stakeholders, executive sponsors, and field staff

Requirements

• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Ability to develop robust enablement plans based on a customer's workflow and requirements
• Proven track record of upselling or retention in enterprise accounts
• 5+ years of experience as a Customer Success Manager and/or Account Manager or relevant role
• Property & Casualty Insurance experience a nice to have
• Solid experience with CRM software (Salesforce, Excel, G-Suite)

Benefits

• Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents
• Mandatory Self-Care Days - A day set aside each month to allow employees to recharge
• Compensation - Competitive salary and meaningful equity in a fast-growing company
• Paid Time Off - Unlimited and flexible vacation policy
• Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications
• Paid Family Leave - We support work/life balance and offer generous paid parental and new child bonding leave
• Remote Wellbeing Resources - We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance

Training + Development

Interview process

Visa Sponsorship

Security clearance