Description

The role reports to the Branch Manager, is a full‑time, non‑exempt position located at the specified branch. The associate is responsible for assisting customers and filling their orders while upholding the highest level of internal and external customer service and adhering to company safety standards.

• Seek opportunities to assist customers.
• Locate and retrieve ordered products.
• Handle defective parts and warranty information.
• Process approved credits for returned products.
• Maintain confidentiality of pricing lists and structures.
• Respond to inquiries about product, pricing, and availability.
• Ensure product catalogs are current and discard expired copies.
• Safely move products of varying weights per customer needs.
• Deliver exceptional customer service at all times.
• Answer telephone calls professionally and pleasantly.
• Accurately input and fulfill customer orders.
• Read and identify numbers accurately for order filling and material receipt.
• Assist warehouse personnel as needed.
• Keep work area clean and professional.
• Operate forklifts, pallet jacks, etc., safely.
• Stay current on all safety practices and standards.

Requirements

The ideal candidate has counter‑sales experience, familiarity with industry regulations, a result‑driven and customer‑focused attitude, and preferably a high school diploma or GED.

Physical demands include regularly standing, sitting, talking, hearing, and using hands to operate a computer and telephone. The job requires close‑vision tasks, occasional lifting of up to 50 lb, frequent lifting of up to 30 lb, and constant handling of up to 10 lb objects.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance