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Manager, Critical Infrastructure Operations Support
Sba Communications
Expert in critical infrastructure operations support, overseeing electrical systems, HVAC, UPS, and vendor performance for wireless communications infrastructure.
15d ago
Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Charlotte, NC
Field
Company Size
1,720 Employees
Service Specialisms
Telecommunications Infrastructure
Site Development
Tower Leasing
Maintenance Services
Design and Engineering
Project Management
Construction Services
Asset Management
Sector Specialisms
Wireless Infrastructure
Site Development
Tower Operations
Telecommunications
Construction Oversight
Land Acquisition
Permitting & Approvals
Site Management
Role
What you would be doing
hvac systems
ops infrastructure
incident response
vendor management
team leadership
safety protocols
- Provide oversight and direction to team members in accordance with the organization's policies and procedures.
- Create a culture that is consistent with the organization's focus on team member engagement and that aligns with the organization's mission, vision and values.
- Maintain HVAC systems, ensuring optimal performance and adherence to temperature/humidity parameters for sensitive telecom and IT equipment.
- Lead team members to meet the organization's expectations for productivity, quality, and goal accomplishment.
- Respond to and resolve any safety or operational issues including working with vendors and regional support managers to repair damage caused by natural disaster, weather, falls or other causes.
- Provide operational support for OSP infrastructure, including fiber optic installation, maintenance, and troubleshooting.
- Provide immediate support service during emergency issues and incident response situations.
- Work with Talent Acquisition to recruit, interview, select, hire, and employ a talented and diverse group of high performing team members.
- Establish and enforce operational procedures for shelter and data center maintenance.
- Participate in root cause analysis (RCA) following incidents and drive implementation of corrective actions.
- Ensure adherence to electrical safety protocols, grounding requirements, and environmental controls.
- Coach, mentor and develop team members, including overseeing new team members onboarding and providing career development planning and growth opportunities.
- Collaborate with engineering teams to assess fiber routes, ensure redundancy, and maintain physical plant integrity.
- Serve as the SME for edge shelters, edge data centers, and related building systems.
- Manage vendor performance for preventative and corrective maintenance on shelters, power systems, and HVAC.
- Oversee service contracts, ensuring compliance with SLAs and budgetary guidelines.
- Lead team members using performance management and development focused approaches to assist in goal setting, two-way feedback, and performance development planning.
- Resolve and/or attempt to resolve all safety, regulatory, or operational issues or discrepancies on site. If unable to resolve, report to management with recommendations for action.
- Empower team members to take ownership of their job and goals. Delegate responsibilities as needed and provide routine constructive feedback on performance.
- Provide 24/7 on-call expertise for critical incidents impacting shelter or edge data center operations.
- Coordinate emergency response teams during outages, ensuring minimal downtime and rapid restoration.
- Ensure proper visibility and escalate major hazards which present safety or critical infrastructure integrity issues to the Director of Network Operations.
- Manage the timely resolution of trouble tickets, including selection and dispatch of contractors to diagnose and resolve issues in accordance with Company safety standards, policies and procedures, federal, state and local rules and regulations and act as an operational acceptance point of contact for new equipment installs on all sites. This includes authority to manage contractors performing work at assigned site locations and make decisions as to whether a contractor is performing the work in a safe, suitable, and compliant manner. Also includes authority to reject work if deemed unacceptable or non-compliant.
- Monitor and manage UPS, battery backup, and generator systems to ensure uninterrupted operations.
- Manage efficient repair, maintenance, inspection, security and safe operation of all tower assets within assigned area. Issues include but are not limited to; alarm monitoring instruments and lighting units.
- Perform and record site safety and compliance inspections in accordance with safety regulations.
- Identify, document and ensure that any site safety and compliance issues are corrected in a timely manner and reported to management. This includes authority to shut down and/or suspend work at any site location in which it is determined that unsafe conditions exist or that such action is merited to protect persons or property.
- Act as the escalation point for vendors during emergency repairs or outages.
- Oversee electrical systems, including grounding, load balancing, and compliance with NEC (National Electrical Code) standards.
What you bring
bachelor’s degree
years experience
fiber optics
electrical systems
communication
resourcefulness
- Ability to stoop, bend, kneel or crouch.
- Noise level-moderate to high.
- Manual dexterity to input data into the computer and the calculator and operate the equipment listed above.
- 2+ years of experience managing technical teams or leading cross-functional projects.
- Proficient in electrical testing, load analysis, and grounding verification.
- 7+ years of experience in technical operations, data center facilities, telecom shelters, or critical infrastructure support.
- Proven expertise in electrical systems, grounding, HVAC, OSP/fiber optics, and environmental control standards.
- Sitting up to 90% of the day.
- You are resourceful and thrive in a fast-paced environment.
- Experience with vendor management, contract oversight, and SLA compliance.
- Ability to respond verbally in an understandable, professional manner in person and over the telephone.
- Ability to stand, walk and sit.
- You have a strong work ethic.
- Skilled in fiber optic testing, splicing, and troubleshooting.
- Highly structured, technical, and dynamic work environment.
- Bachelor’s degree in electrical engineering, Telecommunications, Mechanical Engineering, or related field.
- Ability to lift up to 15 pounds.
- Adherence to strict security, safety, and operational protocols.
- Ability to reach with hands and arms
- Willingness to travel up to 20% for site visits, inspections, and vendor oversight.
- Working knowledge of BMS (Building Management Systems) and monitoring tools.
- Familiar with generator systems, ATS, and UPS battery backup technologies.
- Visual ability correctable to 20/20.
- Ability to work outside of standard business hours during critical outages or maintenance windows.
- Strong communication skills with ability to interface effectively across engineering, operations, and vendor teams.
- Strong knowledge of industry standards such as NEC, ANSI/TIA-942, and ASHRAE guidelines for data center environments.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, background checks are required for this position, including criminal, employment, and education verification
Company
Overview
1989 Founded
Year of Establishment
The company was established in 1989, marking its origins as a leader in wireless infrastructure.
$2.7B Revenue
Annual Revenue
The company generates approximately $2.7 billion in annual revenue, showcasing its strong financial performance.
Thousands of Towers
Infrastructure Scale
The company owns thousands of towers across key global markets, highlighting its extensive wireless infrastructure network.
- Builds and operates wireless infrastructure across the Americas and Africa.
- Specializes in site leasing, renting antenna space to major wireless carriers under long-term contracts.
- Offers full-service site development, including acquisition, zoning, permitting, construction, and equipment installation.
- Capital-efficient model allows carriers to enhance networks without heavy investment in physical infrastructure.
- Headquartered in Boca Raton, Florida, listed on NASDAQ and part of the S&P 500.
- Notable growth includes expansion into edge data centers at tower sites.
- Competes with Crown Castle and American Tower, but stands out with a mix of leasing and development services.
- Strong footprint and turnkey offerings position it as a key player in global 5G rollout and beyond.
- They act ethically, respectfully, and responsibly.
- They have a 'team first' focus and are accountable to each other for their contributions.
- They unify their collective talents to passionately support customers' objectives, bringing an informed financial discipline, responding with a sense of urgency, and always providing exceptional service and quality.
- They operate with curiosity, creativity, and an innovative, entrepreneurial spirit, and encourage contributions and new ideas from all team members.
November 9, 2018
Key Publication Date
Published a comprehensive Environmental and Biodiversity Statement outlining commitments to sustainability.
- Committed to sustainable leadership by integrating sustainability into how they operate.
- Building and operating shared telecommunications infrastructure with a minimal environmental footprint.
- Focusing on responsible business practices, policies, and programs that drive long-term value.
- Mitigating environmental impact and reducing the carbon footprint of operations.
- Demonstrating resilience to climate change through Task Force on Climate-Related Financial Disclosures (TCFD) reporting.
42%
Global Workforce Composition
Women make up 42% of the global workforce.
40%
U.S. Minority Representation
40% of the U.S. workforce consists of racial or ethnic minorities.
- Talent‑management strategy includes building pipeline of future business leaders through identification of diverse candidates.
- Reported as a Military Friendly Employer and Veteran Employer, supporting veteran hiring and families.
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