Technical Support Specialist at Brookfield Properties in Cleveland, OH | Kablio

Role

Description

servicenow management

remote support

knowledge base

data analysis

system compatibility

vendor escalation

Utilize ServiceNow for full lifecycle management of Incidents and Requests, ensuring thorough documentation and knowledge sharing.
Monitor ServiceNow trends and resolution history to identify and recommend preventative measures.
Deliver remote support using industry-standard tools to resolve technical issues efficiently.
Provide comprehensive end-user support in an environment structured around 35% phone support, 55% off-phone tasks, 5% project involvement, and 5% training and development.
Create and maintain knowledge base articles, incident categorizations, and virtual agent content within ServiceNow.
Gather and analyze data to inform technical decisions and recommend practical solutions to improve system performance.
Contribute to a culture of innovation by proactively identifying opportunities to optimize the user support experience.
Provide technical support for companywide meetings, events, and conferences to ensure seamless execution.
Evaluate software and hardware compatibility to support system upgrades and application rollouts.
Provide extensive hardware and software support for Windows 11, iOS, Android, Lenovo, Mac OS, and Office 365 in conjunction with tools like Dell TechDirect.
Engage with external vendors for escalated issue resolution beyond internal support capabilities.

Requirements

servicenow

itil

high school

problem solving

cybersecurity

2+ years

Strong interpersonal skills with an emphasis on active listening, communication, and user rapport-building.
Familiarity with ServiceNow preferred.
High School Diploma or GED required.
Self-motivated with strong problem-solving skills and the ability to adapt in dynamic, fast-paced environments.
Demonstrated understanding of IT concepts and processes within an ITIL framework.
Proven ability to collaborate effectively across technical teams and resolver groups.
Minimum of 2 years of experience in an IT support role.
General awareness of cybersecurity best practices and ability to provide basic guidance to end users.
Excellent verbal and written communication skills.
Experience working in a call queue environment is a plus.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

A global real estate powerhouse with a diverse portfolio spanning commercial, residential, retail, and mixed-use properties.
With a rich history of acquisition and development, the company has built some of the world’s most iconic buildings and vibrant urban communities.
Expertise lies in envisioning, creating, and managing dynamic spaces that bring people and businesses together.
Operates across North America, Europe, and beyond, with a focus on delivering long-term value to stakeholders.
Notable projects include large-scale urban developments, integrated mixed-use spaces, and world-class shopping centers.
Operational approach blends innovative design, sustainability, and cutting-edge technology to meet evolving tenant and customer needs.
Known for adapting and growing in ever-changing markets, redefining the future of real estate development and management.

Culture + Values

Integrity in all we do
Respect for people and diversity
Accountability for our actions
Commitment to innovation and excellence
Focus on delivering results
Collaboration and teamwork
Empowerment of employees to make decisions

Environment + Sustainability

30% Reduction

Energy Consumption

Reduced energy use in key buildings by 30% over the past five years.

15% Water Cut

Water Usage

Achieved a 15% reduction in water usage over the last three years.

Targeting Net Zero carbon emissions by 2050
Commitment to green building certifications such as LEED and BREEAM
Development of energy-efficient buildings to reduce operational carbon footprint
Investing in renewable energy sources across the portfolio

Inclusion & Diversity

60%

Women in Management Roles

Reflects the current proportion of women in management positions across the organization.

50%

Target for Senior Leadership

Aims for a balanced representation of women in senior leadership roles by 2030.

Commitment to gender balance across all levels of the organization
Implemented mentorship programs to support women in leadership

Articles

Our Projects

Careers at Brookfield Properties

Corporate Responsibility

Role

Description

servicenow management

remote support

knowledge base

data analysis

system compatibility

vendor escalation

Utilize ServiceNow for full lifecycle management of Incidents and Requests, ensuring thorough documentation and knowledge sharing.
Monitor ServiceNow trends and resolution history to identify and recommend preventative measures.
Deliver remote support using industry-standard tools to resolve technical issues efficiently.
Provide comprehensive end-user support in an environment structured around 35% phone support, 55% off-phone tasks, 5% project involvement, and 5% training and development.
Create and maintain knowledge base articles, incident categorizations, and virtual agent content within ServiceNow.
Gather and analyze data to inform technical decisions and recommend practical solutions to improve system performance.
Contribute to a culture of innovation by proactively identifying opportunities to optimize the user support experience.
Provide technical support for companywide meetings, events, and conferences to ensure seamless execution.
Evaluate software and hardware compatibility to support system upgrades and application rollouts.
Provide extensive hardware and software support for Windows 11, iOS, Android, Lenovo, Mac OS, and Office 365 in conjunction with tools like Dell TechDirect.
Engage with external vendors for escalated issue resolution beyond internal support capabilities.

Requirements

servicenow

itil

high school

problem solving

cybersecurity

2+ years

Strong interpersonal skills with an emphasis on active listening, communication, and user rapport-building.
Familiarity with ServiceNow preferred.
High School Diploma or GED required.
Self-motivated with strong problem-solving skills and the ability to adapt in dynamic, fast-paced environments.
Demonstrated understanding of IT concepts and processes within an ITIL framework.
Proven ability to collaborate effectively across technical teams and resolver groups.
Minimum of 2 years of experience in an IT support role.
General awareness of cybersecurity best practices and ability to provide basic guidance to end users.
Excellent verbal and written communication skills.
Experience working in a call queue environment is a plus.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

A global real estate powerhouse with a diverse portfolio spanning commercial, residential, retail, and mixed-use properties.
With a rich history of acquisition and development, the company has built some of the world’s most iconic buildings and vibrant urban communities.
Expertise lies in envisioning, creating, and managing dynamic spaces that bring people and businesses together.
Operates across North America, Europe, and beyond, with a focus on delivering long-term value to stakeholders.
Notable projects include large-scale urban developments, integrated mixed-use spaces, and world-class shopping centers.
Operational approach blends innovative design, sustainability, and cutting-edge technology to meet evolving tenant and customer needs.
Known for adapting and growing in ever-changing markets, redefining the future of real estate development and management.

Culture + Values

Integrity in all we do
Respect for people and diversity
Accountability for our actions
Commitment to innovation and excellence
Focus on delivering results
Collaboration and teamwork
Empowerment of employees to make decisions

Environment + Sustainability

30% Reduction

Energy Consumption

Reduced energy use in key buildings by 30% over the past five years.

15% Water Cut

Water Usage

Achieved a 15% reduction in water usage over the last three years.

Targeting Net Zero carbon emissions by 2050
Commitment to green building certifications such as LEED and BREEAM
Development of energy-efficient buildings to reduce operational carbon footprint
Investing in renewable energy sources across the portfolio

Inclusion & Diversity

60%

Women in Management Roles

Reflects the current proportion of women in management positions across the organization.

50%

Target for Senior Leadership

Aims for a balanced representation of women in senior leadership roles by 2030.

Commitment to gender balance across all levels of the organization
Implemented mentorship programs to support women in leadership

Articles

Our Projects

Careers at Brookfield Properties

Corporate Responsibility