Provides and develops affordable homes, manages communities, and regenerates places in North West England.
Provide IT support, troubleshoot, maintain, and document internal systems.
21 days ago ago
$70,000 - $80,000
Junior (1-3 years), Intermediate (4-7 years)
Full Time
South Salt Lake, UT
Office Full-Time
Company Size
1,600 Employees
Service Specialisms
Affordable housing development
Supported housing
Sheltered housing
Extra care housing
Property maintenance and repairs
Community investment
Tenancy management
Housing support services
Sector Specialisms
Residential
Affordable Rent Properties
Property Maintenance
Responsive Repairs
Void Repairs
Cyclical Maintenance
Estate Services
Facilities Management
Role
Description
system documentation
user access
performance monitoring
network management
platform deployment
configuration management
Documenting IT system configuration.
Serve as the primary point of contact for IT related issues or requests via email, slack or submitted ticket.
Constantly operates a computer and other peripheral office equipment such as a printer or mouse.
Administer user access and permissions within systems and platforms, ensuring proper levels of security and data integrity.
Updates/creates system documentation which may affect multiple teams.
Respond to performance issues and service outages.
Document system configurations, procedures, and changes meticulously to ensure knowledge transfer and compliance.
Responsible for all aspects of an organization’s network systems including software, hardware and support.
Manage the setup, configuration, and deployment of various platforms and systems across the organization.
Requirements
networking
troubleshooting
bachelor’s
windows
linux
jira
Ability to communicate information so others can understand. Must be able to exchange accurate information in these situations.
Must report to work reliably and with the ability to use full and unimpaired skills and judgment to safely execute your job.
Understanding of networking fundamentals (TCP/IP, DHCP, DNS, VPN).
Strong troubleshooting skills for hardware, software, and networks.
Bachelor’s degree; preferably in Network Security/ Engineering/ Administration, Computer Science, Information Technology, Information Systems, or a related field. Work experience may be evaluated in place of education.
Hands-on experience with Windows 10/11, macOS, Linux, Office 365/Google Workspace.
Proficiency in reading, writing, and speaking English required.
Excellent communication and customer-service skills.
2+ years experience in IT Helpdesk role.
Experience with Jira ITSM and Slack for ticket management.
Benefits
Torus paid Life and AD&D Insurance with option to purchase additional coverage
Human-centered Paid Time Off (based on employment status) including unlimited discretionary PTO or 10 days accrued PTO; 10-days paid company holidays; Waiting period-free 100% paid parental leave.
Peer Recognition Program
401(k) Retirement Savings Plan
Health Benefits Package: Choice between traditional PPO or HSA eligible medical plans; Dental insurance; and Vision insurance
Employee Rewards Package including equity
Voluntary Short- and Long-Term Disability Insurance
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
no visa sponsorship; applicants must already have legal us work authorization.
Security clearance
all candidates are subject to a background check.
Company
Overview
£1 billion
Housing Programme Investment
The company is fuelling a programme to build 5,600 homes by 2026, combining affordable rent, shared ownership, and private sale.
5,600 homes
Homes by 2026
The firm's ambitious target to address regional housing shortages through a mix of affordable and private housing options.
40,000 homes
Managed Properties
Currently manages a significant portfolio of homes across multiple regions, directly impacting local communities.
£73 million
Annual Turnover
The company's annual revenue reflects its substantial role in the housing market and community development.
Born from a mission to 'grow stronger communities', the group has emerged as the North West's largest provider of homes and place renewal.
Its signature developments include large regeneration projects, such as 400-home schemes, demonstrating a commitment to comprehensive community revitalization.
PROFITS from its services and development arm are reinvested into community facilities and local economies.
The team specializes in transforming brownfield sites into vibrant neighborhoods, exemplified by developments like 150 homes in Leigh and Wigan and a 295-home scheme in St Helens.
Uniquely, its commercial house-building arm operates like a developer, combining private sale with rented housing options—a rare approach among housing providers.
Culture + Values
People work hard and at pace, knowing they are supported by their colleagues.
People are free to be themselves, respecting and valuing each other's contributions. This leads to better decisions and shared goals that positively impact their communities.
People take ownership, focusing on solutions. They assume individual and collective responsibility for their actions.
People are supportive and take pride in what they do for others and their customers.
People are committed and work together as a team to achieve great results.
Environment + Sustainability
£21.2m Retrofit
Liverpool Region Retrofit Programme
Successfully completed a £21.2 million retrofit programme across 695 homes in the Liverpool region, improving energy efficiency from EPC D to C ratings.
£12.9m Spent
Energy Efficiency Improvements
Invested £12.9 million in 2021/22 on energy efficiency upgrades, including £3.7 million across 337 homes, resulting in a 176-tonne CO₂ reduction annually.
74% Carbon Cut
Water-Sourced Heat Pump
The Hartley Locks development utilizes a water-sourced heat pump via district heating, achieving a significant 74% reduction in carbon emissions.
2030-2040 Targets
Regional Net Zero Alignment
Commitment to net zero targets aligned with regional goals, aiming for 2030 in Warrington and 2040 in the Liverpool City Region.
Completed first net zero carbon new-build development (Oakdale Road) featuring PV solar panels, air-source heat pump, and EPC A rating.
Invested £1.5m in Modern Methods of Construction to build zero-carbon modular homes.
Delivered £1.6m retrofit at Kirk Street (42 flats) in September 2024, part of the broader 695-home programme to reduce carbon emissions and energy bills.
Inclusion & Diversity
Annual Reports 2023-24
Inclusion Reports Published
The company has been publishing annual inclusion reports since 2023, with the 2024 report highlighting key initiatives and insights.
2024 Report
Customer Insights Survey
The 2024 inclusion report includes a detailed customer insights survey, focusing on understanding customer needs.
5 Networks
Colleague Networks Established
The company has established five colleague networks to support diversity and inclusion within the workplace.
25,000 Participants
Liverpool Pride March
The company was part of Liverpool's largest Pride March, demonstrating its commitment to LGBTQ+ inclusion with 25,000 participants.
Committed to a culture where everyone can thrive: treated fairly and respectfully, uniqueness celebrated, belonging for all.
Taking targeted action on sexual orientation, race, gender, age, and disability.
All colleagues completed Customer Excellence training, pledging a better understanding of each customer.
Supported national awareness events: International Women’s Day, Neurodiversity Week, Pride, Disability Pride, Black History Month.