IT Support Engineer

Description

• Documenting IT system configuration.
• Serve as the primary point of contact for IT related issues or requests via email, slack or submitted ticket.
• Constantly operates a computer and other peripheral office equipment such as a printer or mouse.
• Administer user access and permissions within systems and platforms, ensuring proper levels of security and data integrity.
• Updates/creates system documentation which may affect multiple teams.
• Respond to performance issues and service outages.
• Document system configurations, procedures, and changes meticulously to ensure knowledge transfer and compliance.
• Responsible for all aspects of an organization’s network systems including software, hardware and support.
• Manage the setup, configuration, and deployment of various platforms and systems across the organization.

Requirements

• Ability to communicate information so others can understand. Must be able to exchange accurate information in these situations.
• Must report to work reliably and with the ability to use full and unimpaired skills and judgment to safely execute your job.
• Understanding of networking fundamentals (TCP/IP, DHCP, DNS, VPN).
• Strong troubleshooting skills for hardware, software, and networks.
• Bachelor’s degree; preferably in Network Security/ Engineering/ Administration, Computer Science, Information Technology, Information Systems, or a related field. Work experience may be evaluated in place of education.
• Hands-on experience with Windows 10/11, macOS, Linux, Office 365/Google Workspace.
• Proficiency in reading, writing, and speaking English required.
• Excellent communication and customer-service skills.
• 2+ years experience in IT Helpdesk role.
• Experience with Jira ITSM and Slack for ticket management.

Benefits

• Torus paid Life and AD&D Insurance with option to purchase additional coverage
• Human-centered Paid Time Off (based on employment status) including unlimited discretionary PTO or 10 days accrued PTO; 10-days paid company holidays; Waiting period-free 100% paid parental leave.
• Peer Recognition Program
• 401(k) Retirement Savings Plan
• Health Benefits Package: Choice between traditional PPO or HSA eligible medical plans; Dental insurance; and Vision insurance
• Employee Rewards Package including equity
• Voluntary Short- and Long-Term Disability Insurance

Training + Development

Interview process

Visa Sponsorship

Security clearance