Software Support Specialist - Must live in the continental United States

Description

• Perform user acceptance testing (UAT), conduct training for stakeholders and report to the developers if any error occurs.
• Assist in software installation, configuration, and updates.
• Must promote the Company culture and mission to all employees, vendors, clients and business partners.
• Collaborate with development teams to escalate and resolve complex issues.
• Review test plans and participating in system testing activities as per QA processes
• Monitor system performance and report anomalies or recurring issues.
• Provide feedback to product teams based on user experiences and pain points.
• Verify fixes and maintains test documentation.
• Document and track support requests using DevOps ticketing system.
• Conduct training sessions or webinars for users on software features and best practices.
• Report to staff productivity on a weekly, monthly and quarterly basis
• Document test cases, execute them and report any identified issues.
• Identify problems, research alternatives, prepare presentations, drive solutions, test to confirm, gain consensus, and implement solutions for multiple applications within multiple functions.
• Maintain and update user manuals, FAQs, and knowledge base articles.
• Troubleshoot and resolve software issues reported by users.
• Provide technical support for software applications via phone, email, and live chat.

Requirements

• Ability to multitask and manage time effectively in a fast-paced environment.
• Team player who can collaborate across departments.
• Ability to explain technical concepts to non-technical users.
• Strong verbal and written communications skills are necessary
• Eagerness to learn and adapt to new technologies.
• Regular attendance is mandatory.
• Excellent communication and problem-solving skills.
• Must be self-motivated, positive in approach, professional and help to create, develop and implement process improvement(s).
• Must possess proven problem-solving skills, critical thinking skills and the ability to effectively read, write and give oral direction(s) to project personnel.
• Must have advanced analytical, planning, and multi-task skills/abilities.
• Strong understanding of software systems and troubleshooting techniques.
• Proficiency in SQL, XML, HTML, or other relevant technologies is a plus.
• Bachelor’s degree in Computer Science, Information Systems, or related field.
• Ability to work independently with minimal guidance
• Must be able to travel to the corporate office as needed.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance