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Customer Invoicing & Invoice Automation Product Manager
Divisions Maintenance Group
Product management role focused on optimizing and automating customer invoicing processes using data analysis, AI, and machine learning within the facilities maintenance or a similar service industry.
20d ago
$160,000
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Cincinnati, OH
Office Full-Time
Company Size
1,000 Employees
Service Specialisms
Cleaning Services
Construction
Electrical
Fire Life Safety
Handyman
HVAC
Landscaping
Lot Sweeping
Sector Specialisms
Commercial
Industrial
Residential
Banking
Data centers
Distribution
Education
REIT
Role
What you would be doing
product strategy
project management
compliance accuracy
stakeholder collaboration
automation ai
data analysis
- Product Strategy Development: Define and lead the roadmap for customer invoicing enhancements, ensuring alignment with broader business goals around revenue recognition, cost savings, and customer satisfaction.
- Managing complex projects from ideation to execution in a fast-paced, agile environment.
- Compliance and Accuracy: Ensure all invoicing solutions comply with regulatory standards and industry best practices, maintaining a high level of accuracy in every invoice generated.
- Stakeholder Collaboration, Leadership, and Mentorship: Partner with finance, operations, and IT teams to ensure alignment on invoicing goals and execution. Collaborate with customer facing teams to ensure invoicing solutions address customer pain points and support their needs. Develop mechanisms to collect and incorporate feedback from customers to continuously improve invoicing accuracy and efficiency. Provide guidance to product managers, fostering a culture of innovation, data-driven decision-making, and process improvement.
- Automation and AI Implementation: Lead the design and development of automation tools, leveraging AI and machine learning, to minimize manual adjustments and ensure accurate, timely invoicing. Work with engineering and data science teams to integrate invoicing automation into existing systems, ensuring seamless operation and scalability.
- Data-Driven Decision Making: Utilize SQL, data analysis, and business intelligence tools to extract insights from operational data. Identify trends, root causes of frequent adjustments, and areas for process improvement. Define measurable goals and KPIs to track the success of automation initiatives. Monitor performance to ensure continuous improvement and scaling of invoicing automation.
- Invoicing workflows within facilities maintenance or similar service industry;
What you bring
data analytics
process automation
bachelor’s degree
product management
sql
engineering
- Data analytics;
- Demonstrated experience with the following:
- Process automation;
- Bachelor’s degree in Computer Science, Information Technology, Data Analysis, Automation Engineering or related technical field;
- Product management focused on automation and workflow optimization;
- SQL, data analysis, and invoicing or financial systems; and
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- credit and criminal background checks, and verification of employment history and educational qualifications.
Company
Overview
- Founded with the mission to deliver reliable, professional maintenance services across various sectors.
- Provides end-to-end facilities management, from routine maintenance to complex repair projects.
- Specializes in maintaining critical systems such as HVAC, plumbing, electrical, and mechanical infrastructures.
- Works with a wide range of industries, including commercial, industrial, residential, and government sectors.
- Known for quick response times, high-quality service, and cost-effective solutions to facility maintenance challenges.
- Handles projects across the country, with a reputation for excellence in both large-scale and small-scale operations.
- Continues to expand its services, ensuring high standards through a mix of technology, expertise, and dedicated staff.
- Customer Commitment: Our customers come first. We are dedicated to ensuring our customers receive top-quality service.
- Integrity: We conduct ourselves with honesty and integrity in all interactions.
- Innovation: We embrace creativity and encourage new solutions to challenges.
- Collaboration: Working together is key to success, both internally and with customers.
- Excellence: We strive for the highest standards in all areas of our business.
By 2030
Net-Zero Target
Achieves net-zero carbon emissions through comprehensive sustainability initiatives.
- Focus on energy-efficient solutions and practices, including eco-friendly materials and waste reduction.
- Adoption of green technologies to reduce environmental impact, with a strong emphasis on reducing water and energy consumption.
- Collaborates with partners to implement sustainable practices across operations.
- Committed to creating an inclusive environment that values diversity.
- Prioritize equal opportunity in hiring and employee development.
- Focus on gender diversity with measurable improvements in female representation in leadership roles.
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