Traffic Dispatcher TMC (Systems Operator I-Trainee)

Description

• Dispatching & reporting traffic signals malfunctions and highway maintenance calls.
• Pro-actively monitoring "hotspots", work zones, motor vehicle accidents, weather conditions, and special events.
• Monitoring & entering information into web-based traffic information systems and mapping sites for travel convenience and alerts.
• Monitoring & reporting over-height vehicle detection alerts, construction work zones and roadway closures.
• Monitoring traffic cameras installed along the road network for declaring and responding to traffic incidents in a timely manner.
• Call-taking and data entry into various computer logs and record keeping software using Microsoft applications (SharePoint, Outlook, Excel, Word, etc.).
• Dispatching NYSDOT help truck crews for routine and emergency traffic situations.
• Deploying messaging and monitoring VMS (Virtual Message System) boards.
• Performing record keeping tasks, computer entries, complete daily reports and quality control/assurance checks.

Requirements

• Must complete the probationary training period.
• Must possess reliable transportation, a valid driver’s license, and a strong work ethic.
• Or two years of full-time employment in operations dispatching with at least experience in transportation, fire, police, EMS, 911, or military.
• Ability to take calls, dispatch (via radio or telephone) and communicate in a clear, calm, and detailed manner.
• Associates Degree or higher,
• Ability to coordinate real-time activities and priorities with minimal supervision.
• Must have an aptitude for providing exceptional customer service, interpersonal relationships, and ability to work well within a diverse group.
• Adherence to company code of conduct and policies & procedures.
• Willing to work all shifts including weekends, overnights and holidays and be on-call if necessary (shifts include 8, 10, and 12-hour periods - depending on current needs).
• Possess strong knowledge of Region 3 roadways.
• Ability to use computers in “Windows Office Suite” and other web applications and completing clear and detailed written reports using effortless keyboarding skills.
• Capacity to clearly communicate written and verbal information in English.
• Capable of multi-tasking and working in a fast-paced environment.

Benefits

• Incentive compensation for eligible positions.
• Salary range for this role is $20-$22 per hour.
• Competitive paid-time-off (PTO) accrual.
• Comprehensive benefits package including wellness programs, parental leave, and pet insurance, in addition to medical, dental, vision, disability, and life insurance.
• Traffic Dispatchers are eligible for incremental pay increases upon successful completion of each training level with possibility of a promotion within first year of employment.
• Tuition reimbursement for continued education.
• Commitment to professional development, access to internal and external training programs, and support of active participation in professional organizations
• Tax-deferred 401(k) savings plan.

Training + Development

Interview process

Visa Sponsorship

Security clearance