Office Manager at Groundworks in Cincinnati, Ohio, United States | Kablio

Role

Description

customer advocacy

job costing

scheduling

permitting

payroll coordination

metrics reporting

Advocate for customers and keep branch departments connected with them
Support job costing, scheduling, and permitting processes
Coordinate with Accounting and HR on onboarding, payroll, and timekeeping
Supervise office administrative staff
Report and monitor operational metrics to branch leadership
Resolve customer service issues effectively

Requirements

technical degree

management

customer service

construction

full‑time

onsite

The position requires reliable attendance and the ability to work onsite full‑time, handling typical office tasks such as sitting for extended periods, typing, and clear communication with staff and customers.

Technical degree preferred but not required
2–4 years management experience with direct customer service
Construction or home‑services background a plus

Benefits

Groundworks is North America's leading foundation repair and water management specialist, recognized as a Top Workplace. The company offers real career growth, affordable benefits, a culture that values hard work and innovation, and company ownership equity. Employees receive hands‑on training, advancement opportunities, and the chance to make a daily impact.

Groundworks offers a rewarding compensation package and a culture that supports employee growth and ownership.

Competitive pay
Employee ownership opportunities
Industry‑leading training programs
Leadership development and career growth tracks
Comprehensive and affordable benefits package

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

79 offices

operational scale

Groundworks operates through a network of 79 offices across North America, ensuring consistent quality and efficiency.

1.5M homes

restored residences

Over 1.5 million homes and commercial properties have been repaired by Groundworks, addressing issues like sinking concrete and leaky basements.

Inc. 5000

fastest-growing companies

Recognized consistently on the Inc. 5000 list, highlighting the company's rapid growth trajectory and business success.

3 US states

recent expansion

Groundworks has expanded its operations with acquisitions in Ohio, Montana, and Massachusetts, marking a significant national presence.

Founded in 2016 and headquartered in Virginia Beach.
Its vertically integrated model includes in‑house manufacturing and proprietary software systems, enabling consistent quality and efficiency.
The company has restored over 1.5 million homes and commercial properties, tackling issues from sinking concrete slabs to leaky basements with lasting repair solutions.
Financially, Groundworks has been recognized repeatedly—earning spots on the Inc. 5000 Fastest‑Growing Companies list and named Best in Business in 2023.
Beyond residential work, they serve commercial and industrial clients, offering tailored foundation and water‑management services backed by long‑term warranties.
Recent expansion includes acquisitions across the U.S. and Canada, including brands in Ohio, Montana, and Massachusetts, marking its emergence as a true national player.
A standout campaign saw partnerships with figures like Mike Rowe in “Go Below with Rowe,” spotlighting real trade craftsmen and the hands‑on drama of home rescue work.

Culture + Values

Integrity in all that we do.
Delivering exceptional service to our customers.
Fostering a positive work environment with open communication.
Commitment to safety, quality, and innovation.
Collaboration and teamwork to achieve shared goals.

Environment + Sustainability

2030

Net-Zero Emissions Target

Ambitious goal to achieve net-zero carbon emissions across operations by 2030.

Committed to reducing environmental impact across all operations.
Implementation of energy-efficient technologies and practices in all projects.
Sustainable materials sourcing and waste reduction programs.
Ongoing monitoring and reporting of environmental performance and progress.

Inclusion & Diversity

Focus on building a diverse and inclusive workforce.
Commitment to equal opportunity in recruitment and promotions.
Initiatives aimed at increasing gender diversity across all levels.
Providing resources and support for underrepresented groups.
Regular monitoring of workforce diversity metrics.

Articles

Careers

Projects

Company

Overview

79 offices

operational scale

Groundworks operates through a network of 79 offices across North America, ensuring consistent quality and efficiency.

1.5M homes

restored residences

Over 1.5 million homes and commercial properties have been repaired by Groundworks, addressing issues like sinking concrete and leaky basements.

Inc. 5000

fastest-growing companies

Recognized consistently on the Inc. 5000 list, highlighting the company's rapid growth trajectory and business success.

3 US states

recent expansion

Groundworks has expanded its operations with acquisitions in Ohio, Montana, and Massachusetts, marking a significant national presence.

Founded in 2016 and headquartered in Virginia Beach.
Its vertically integrated model includes in‑house manufacturing and proprietary software systems, enabling consistent quality and efficiency.
The company has restored over 1.5 million homes and commercial properties, tackling issues from sinking concrete slabs to leaky basements with lasting repair solutions.
Financially, Groundworks has been recognized repeatedly—earning spots on the Inc. 5000 Fastest‑Growing Companies list and named Best in Business in 2023.
Beyond residential work, they serve commercial and industrial clients, offering tailored foundation and water‑management services backed by long‑term warranties.
Recent expansion includes acquisitions across the U.S. and Canada, including brands in Ohio, Montana, and Massachusetts, marking its emergence as a true national player.
A standout campaign saw partnerships with figures like Mike Rowe in “Go Below with Rowe,” spotlighting real trade craftsmen and the hands‑on drama of home rescue work.

Culture + Values

Integrity in all that we do.
Delivering exceptional service to our customers.
Fostering a positive work environment with open communication.
Commitment to safety, quality, and innovation.
Collaboration and teamwork to achieve shared goals.

Environment + Sustainability

2030

Net-Zero Emissions Target

Ambitious goal to achieve net-zero carbon emissions across operations by 2030.

Committed to reducing environmental impact across all operations.
Implementation of energy-efficient technologies and practices in all projects.
Sustainable materials sourcing and waste reduction programs.
Ongoing monitoring and reporting of environmental performance and progress.

Inclusion & Diversity

Focus on building a diverse and inclusive workforce.
Commitment to equal opportunity in recruitment and promotions.
Initiatives aimed at increasing gender diversity across all levels.
Providing resources and support for underrepresented groups.
Regular monitoring of workforce diversity metrics.

Articles

Careers

Projects