Technical Customer Success Executive

Description

• Act as the central point of contact for customers, internal colleagues and depots, ensuring ease of doing business and fostering strong relationships
• Perform outbound sales calls to promote new products and reactivate dormant accounts to increase spend
• Manage off-hire requests and contract closures promptly and accurately
• Deliver accurate and timely hire contract administration
• Upsell products using CRM data and cross-selling techniques
• Proactively resolve issues to uphold operational excellence
• Maintain up-to-date knowledge of equipment, services, and digital tools to provide accurate information and support
• Follow up on enquiries to increase conversion rates and r espond to invoice queries professionally

Requirements

• Proven basic understanding of electrical principles and power requirements
• Creative thinker with process improvement ideas. High degree of proactivity with commercial awareness
• Holder of a GCSE C/ Level 4 in Maths and English
• Holder of a degree (desirable)
• A customer-focused mindset, high attention to detail with the ability to problem solve
• Experience in a sales environment, or hire industry (desirable)
• Excellent communication skills, both written and verbal, to effectively interact with customers and internal teams
• Computer literate with experience in CRM systems and digital tools
• Excellent time management skills, demonstrating an organised approach and ability to manage a changeable workload
• Knowledge of power equipment and hire experience (desirable)

Benefits

• Employee assistance programme
• Incentive scheme
• Excellent development opportunities
• Life Assurance
• Real Living Wage Payer
• Opportunity to buy and sell holidays

Training + Development

Interview process

Visa Sponsorship

Security clearance