Order Fulfillment Project Specialist

Description

• Participate and eventually lead cross-functional ’72 hr’ reviews with engineering team(s), customer service, supply chain, operations, and systems test to ensure accurate commitments to customers for engineered to order (ETO) solutions. Monitor project milestones through engineering and operations.
• Maintaining sense of urgency to customers’ requirements.
• Participate in shipping tool reviews and production tier meetings to relay priorities and track assigned backlog order progression. Monitor delays or risks to external commitments and act proactively to influence improvement or communicate AWSD.
• Calibrate regularly with supply chain and operations to understand current backlog and necessary lead-times due to material availability or general capacity.
• Support monthly revenue forecast mapping
• Develop strong relationships with primary points of contact in project management, product management, service, sales, engineering, and operations.
• Work proactively to remove roadblocks and mitigate risks after order entry through order release and final logistics to avoid unnecessary delays for the customer.
• Act as point of contact in representing Raleigh CPS manufacturing with customers, sales, customer service, and project management. Disseminate questions to engineering or plant resources for timely resolution. Protect the reputation of Eaton and CPS in all communications.
• Influence CPS commitments and monitor schedule attainment of UPS, Batteries, Switchboards, and Accessories on behalf of the customer.
• Collaborate with drop ship scheduling to meet requested project timelines.

Requirements

• Master’s Degree in Business, Supply Chain, or related field
• Excellent interpersonal skills, including strong verbal and written communication skills
• Project management certification
• Ability to demonstrate problem solving and analytical skills
• Ability to adjust work priorities to meet continuously changing schedules.
• Ability to present data effectively to support recommendations regarding supply/demand plan.
• Experience in customer project management
• Basic understanding of bill of materials, product costing, order entry, and typical supply chain functions.
• Previous experience in production scheduling in a Make to Order manufacturing environment
• Demonstrate capability of clear, concise, and balanced external communications to a range of audiences (especially customers).
• Ability to demonstrate knowledge of ERP requirements and customer order processing
• SAP Experience
• Communicate lessons learned for new and repeat orders alike.
• 3 years of related experience in supply chain or operations
• Ability to manage and develop a team.
• Must be legally authorized to work in the US without company sponsorship.
• Bachelor's degree from an accredited institution

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance