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CUSTOMER SERVICE REP II - SSC
Dal-Tile Llc
Handle inbound calls, process orders, and provide customer service for tile products.
7d ago
$23 - $29
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Seattle, WA
Office Full-Time
Company Size
5,000 Employees
Service Specialisms
Manufacturing
Distribution
Research & Development
Engineering
Sales
Marketing
Supply Chain
Sector Specialisms
Residential
Commercial
Role
What you would be doing
order entry
report prep
customer service
inbound calls
acd
order management
- Responsible for keying in orders, processing faxes, and preparation of reports.
- Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
- Provides customer account management in a call center environment, which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check, and transportation management.
- Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).
What you bring
high school
3+ years
call center
customer service
- High School Diploma or GED equivalency required.
- 3+ years of call center or customer service experience.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
70 Years
Years of Tile Production
The company has been a leader in producing high-quality tiles for several decades.
- Produces stylish and durable tile options for residential and commercial markets.
- Showcases the latest trends in design, texture, and color through award-winning collections.
- Operates multiple manufacturing plants and distribution centers across the United States.
- Known for innovative and sustainable tile solutions that enhance spaces and last over time.
- Caters to a wide range of project sizes, from home renovations to large-scale commercial builds.
- Continuously pushes boundaries in design and technology with eco-friendly production methods.
- We are committed to excellence, offering innovative and quality products and services.
- We embrace continuous improvement, always looking for ways to innovate and deliver the best for our customers.
- We value teamwork and respect for each other, working together to achieve common goals.
- We demonstrate a passion for our work and for making a positive difference in the lives of our customers and employees.
- We act with integrity, being honest, transparent, and ethical in everything we do.
2050
Net-Zero Target
Committed to achieving net-zero carbon emissions by this year.
- Reducing environmental impact through sustainable practices in manufacturing, transportation, and products.
- Reducing energy use and water consumption in facilities.
- Utilizing recycled materials in products with a focus on minimizing waste.
- Prioritizing energy-efficient technologies in manufacturing processes.
- The company's inclusion and diversity strategy focuses on creating a diverse and inclusive workforce.
- Initiatives have been developed to ensure equal opportunities in hiring, promotion, and development.
- There is a gender diversity focus, working towards increasing the number of women in leadership roles and overall workforce participation.
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