Account Manager - Chesapeake

Description

• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
• Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
• Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
• Formulate and manage an effective service strategy and schedule tailored to each client
• Schedule each non-routine activity in client facilities using Outlook
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• Promote the sale of, procure, and monitor supplies for clients.
• Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client
• Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
• Negotiate and enter into agreements with clients for additional services - determine pricing, staffing, and logistics
• Notify Sales Executives of potential accounts in your territory, especially new construction
• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
• Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
• Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
• Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy

Requirements

• Excellent verbal and strong written communication skills
• Proficient in Microsoft Office and knowledge of CRM database
• 2+ years track record of success in a client retention role, with goals and metrics to support
• 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
• Positive and outgoing personality; great at building relationships
• Ability to travel on a daily basis to client locations locally
• Highly detail-oriented and excellent follow-through on commitments

Benefits

• 401k Matching

Training + Development

Interview process

Visa Sponsorship

Security clearance