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Membership Billing Coordinator
Gsm Services
Coordinating customer communications, scheduling, memberships, and administrative tasks for the Residential Service team.
22d ago
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Gastonia, NC
Office Full-Time
Company Size
400 Employees
Service Specialisms
Construction services
Engineering
Project Management
Design
Technical Services
Turnkey
Sector Specialisms
Commercial
Healthcare
Infrastructure
Institutional
Residential
Role
What you would be doing
membership management
technician dispatch
process improvement
customer contact
sales support
- Assist customers and technicians with membership pricing and adjustments
- Dispatch technicians to service calls and coordinate their daily schedules
- Work closely with the Residential Team Leader to improve processes based on customer and technician feedback
- Manage and process Loyalty Club membership agreements, renewals, cancellations, and payments
- Update customer records, schedule service/repair/maintenance appointments, and follow up on customer inquiries
- Coordinate proposals, confirmation calls, and other service-related communications
- Serve as the main telephone contact for all Residential customers during the service process
- Support the Residential Sales team with new agreements sold during job installations
What you bring
data entry
problem solving
ged
spreadsheet
communication
office
- Ability to perform accurate data entry and manage multiple tasks efficiently
- Strong customer focus, teamwork, and problem-solving skills
- High School Diploma or GED required
- Strong computer skills, including scheduling, spreadsheets, database, and word processing software
- Excellent verbal and written communication skills
- 1+ years of experience in office administration or a related field
- Competitive pay
- Opportunity to grow your career while making a difference for our customers and coworkers
- Comprehensive benefits package
- Supportive team environment
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, performed for potential hires
People also searched
Company
Overview
Founded in 1927
Year Established
The company has been in operation for over 95 years, demonstrating a long-standing commitment to excellence in the contracting industry.
A century of experience
Years of Expertise
The company has successfully delivered projects across various sectors for nearly 100 years, showcasing its reliability and expertise.
- The company specializes in mechanical and electrical contracting expertise across various infrastructure sectors.
- Executes large-scale projects in residential, commercial, and industrial spaces.
- Portfolio includes private and public sector projects, focusing on energy and utility sectors.
- Expertise extends to designing and installing electrical systems, HVAC systems, and mechanical equipment.
- Prioritizes safety, quality, and performance in every project.
- Provide Comfort & Peace of Mind – Every Call – Every Customer – Every Day
- Our purpose is to get and keep customers.
- Exceed customer’s expectations in everything we do.
- Provide the highest quality work possible.
- Do what we say we are going to do when we say we are going to do it.
- Live by the Sundown Rule: do not let the sun go down without the customer knowing the status of their service call/proposal/roof leak/job completion, etc.
- Do no harm.
- Work at our customer’s convenience, not ours.
- Provide an environment where our coworkers can succeed.
- Hold each other accountable to the GSM Services standards and expectations.
- Stand behind our work…100% of the time.
- Work safely 100% of the time – never compromise coworker or customer safety.
- Continuously train our staff to improve, progress, and tackle industry change so we can always provide the best possible service.
- Earn a reasonable profit to reinvest in the company and our coworkers, in training and technologies to ensure the long-term success and viability of GSM Services.
- Provide the best value to our customers; it is our obligation to ensure they are aware of that value by demonstrating it.
- Continue to be leaders in our industries. As we progress, we will continue to evolve, adapt, and change to ensure we remain leaders.
- Praise publicly and coach privately.
- Maintain our success through our positive relationships with our customers, our suppliers, and our fellow team members.
- Have a positive attitude and inspire happiness.… it’s a personal choice!
- Remember we are a customer service company. We take pride in giving our customers the very best… every time.
8 trees saved
Through equipment reuse
Avoiding the manufacture of one 1.5 kg telecom card saves the equivalent of 8 trees.
6% global reduction
Scope 1 & 2 emissions drop
Between 2019–2022, global Scope 1 & 2 emissions fell by approximately 6%.
Science‑based targets
1.5 °C trajectory alignment
Science‑based targets set in 2022 align Scope 1 & 2 with a 1.5 °C trajectory and Scope 3 with 'well below 2 °C' using a 2019 baseline.
50 TWh renewable energy
Purchased annually
Operators purchased 50 TWh of renewable electricity in 2022, accounting for one‑third of their electricity use.
- Reurpose, recycle and extend life of legacy equipment to reduce carbon emissions: e.g., avoiding manufacturing one 1.5 kg telecom card saves equivalent of 8 trees.
- Local hardware support reduces carbon emissions by avoiding international logistics; repairing one item locally negates 28 trees.
- Ethical recycling of end‑of‑life equipment: recycling 100 system modules (1.5 kg each) negates 22 trees.
- Committed to full compliance with local, state and federal environmental regulations.
- Operating as carbon‑neutral organisation since 2016 (Scope 1, 2 & 3 emissions) verified under PAS 2060.
- Committed to achieving net‑zero emissions by 2050.
- Offset 100 % of emissions annually via purchase of Certified Emissions Reductions (CERs).
- Participates in CDP and CDP Supply Chain programme for transparent emissions disclosure and supplier engagement.
3.9/5
Glassdoor Diversity & Inclusion Rating
This score reflects the overall employee sentiment regarding diversity and inclusion within the organization, based on 21 reviews.
66/100
Indeed Work Wellbeing Score
This score measures employee satisfaction across key areas such as happiness, purpose, stress levels, and satisfaction, with the result falling below average.
- Highlights a family-friendly culture, teamwork, and caring leadership, though some note limited flexibility and inconsistency at senior levels.
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