Technical Support Analyst at Trimble Inc. in San Diego, CA | USD55,000-75,600 | Kablio

Role

Description

troubleshooting

technical support

bug reporting

product innovation

team collaboration

tms support

Master Complex Problem-Solving: Conduct in-depth troubleshooting and research into Trimble’s Transportation Management System (TMS) to resolve high-impact hardware and software issues.
Deliver Exceptional Experiences: Provide high-level technical support via phone, email, and chat, translating technical concepts into actionable solutions for a diverse global audience.
You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.
Drive Product Innovation: Identify and report software bugs and usability trends, directly influencing the quality and capabilities of future product releases.
Collaborate Globally: Partner with cross-functional teams including developers, testers, and project managers to maintain visibility on critical ongoing issues.

Requirements

bachelors

sql

linux

react

jira

communication

Education: Bachelor’s degree in Computer Science, a technology-related field, or equivalent practical experience.
Travel Requirement: 0%
Database & Scripting Knowledge: Hands-on experience using and troubleshooting SQL, XML, HTML, and scripting languages.
Proven Technical Aptitude: Demonstrated success in root cause analysis and troubleshooting complex systems across multiple operating systems like Windows, Linux, and Android.
Prior operations experience within the transportation or logistics industry.
Familiarity with modern programming frameworks like Android, Angular, or React.
Location: US Remote (OH, CO, NJ, OR preferred)
Experience writing bug tickets in Jira and understanding of Web Services and APIs (REST & SOAP).
Adaptive Communication: Exceptional ability to communicate technical concepts clearly to both technical and non-technical stakeholders.

Benefits

Enjoy true flexibility: We offer flexible work arrangements, which are a significant driver for employees joining and staying with us. We see flexibility in how we work as a key competitive advantage.
Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1978

Company Established

Trimble's origins as a provider of high-precision positioning solutions for the GPS market.

Offers integrated solutions across construction, agriculture, and transportation.
Cutting-edge technology streamlines workflows and improves efficiency.
Provides both hardware and software solutions, focusing on automation, geospatial data, and real-time analytics.
Notable projects include smart city infrastructure, autonomous vehicles, and precision farming systems.
Played a key role in developing GPS technology and transforming resource management.
Solutions help achieve higher productivity, safety, and sustainability.

Culture + Values

Create a welcoming environment where everyone can be themselves and grow together.
Encourage intentional growth and humility.
Foster innovation through curiosity and problem-solving.

Environment + Sustainability

1.5°C Alignment

Science-Based Targets

Approved SBTi in 2022 to limit global warming to 1.5 degrees Celsius, in line with the Paris Agreement.

50% Reduction

Scope 1 & 2 Emissions

Target to reduce absolute Scope 1 and 2 greenhouse gas emissions by 50% from a 2019 baseline by 2030.

50% Reduction

Scope 3 Emissions

Aim to cut absolute Scope 3 greenhouse gas emissions by 50% from 2019 levels by 2030, covering fuel, energy, and transportation activities.

100% Renewables

Electricity Source

Commitment to sourcing 100% of electricity from renewable sources annually by 2025.

Operate LEED-gold & silver-certified buildings (Westminster, Colorado) and BREEAM-certified offices (Espoo, Finland) featuring solar panels, rainwater harvesting, EV charging, and heat-pump systems.

Inclusion & Diversity

30%

Female Representation

Percentage of employees globally who are female.

35%

Diverse Hiring

Percentage of new hires in the US in 2022 that were BIPOC.

327 Internship Diversity

Number of interns hired globally in 2023, with over half being women or people of color.

$880K

DEI Philanthropy

Invested in diversity, equity, and inclusion-related initiatives since 2021, toward a $1 million goal by 2025.

Female representation increased by 2.5 percentage points since 2019.

Articles

Trimble Careers — sales engineering & presales roles advice

Experiences with Trimble Business Center (grading & paving)

Rant on Trimble repair costs and right-to-repair issues

Critique of SketchUp subscription model under Trimble

Trimble hiring software developer (June 2024)

Role

Description

troubleshooting

technical support

bug reporting

product innovation

team collaboration

tms support

Master Complex Problem-Solving: Conduct in-depth troubleshooting and research into Trimble’s Transportation Management System (TMS) to resolve high-impact hardware and software issues.
Deliver Exceptional Experiences: Provide high-level technical support via phone, email, and chat, translating technical concepts into actionable solutions for a diverse global audience.
You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.
Drive Product Innovation: Identify and report software bugs and usability trends, directly influencing the quality and capabilities of future product releases.
Collaborate Globally: Partner with cross-functional teams including developers, testers, and project managers to maintain visibility on critical ongoing issues.

Requirements

bachelors

sql

linux

react

jira

communication

Education: Bachelor’s degree in Computer Science, a technology-related field, or equivalent practical experience.
Travel Requirement: 0%
Database & Scripting Knowledge: Hands-on experience using and troubleshooting SQL, XML, HTML, and scripting languages.
Proven Technical Aptitude: Demonstrated success in root cause analysis and troubleshooting complex systems across multiple operating systems like Windows, Linux, and Android.
Prior operations experience within the transportation or logistics industry.
Familiarity with modern programming frameworks like Android, Angular, or React.
Location: US Remote (OH, CO, NJ, OR preferred)
Experience writing bug tickets in Jira and understanding of Web Services and APIs (REST & SOAP).
Adaptive Communication: Exceptional ability to communicate technical concepts clearly to both technical and non-technical stakeholders.

Benefits

Enjoy true flexibility: We offer flexible work arrangements, which are a significant driver for employees joining and staying with us. We see flexibility in how we work as a key competitive advantage.
Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1978

Company Established

Trimble's origins as a provider of high-precision positioning solutions for the GPS market.

Offers integrated solutions across construction, agriculture, and transportation.
Cutting-edge technology streamlines workflows and improves efficiency.
Provides both hardware and software solutions, focusing on automation, geospatial data, and real-time analytics.
Notable projects include smart city infrastructure, autonomous vehicles, and precision farming systems.
Played a key role in developing GPS technology and transforming resource management.
Solutions help achieve higher productivity, safety, and sustainability.

Culture + Values

Create a welcoming environment where everyone can be themselves and grow together.
Encourage intentional growth and humility.
Foster innovation through curiosity and problem-solving.

Environment + Sustainability

1.5°C Alignment

Science-Based Targets

Approved SBTi in 2022 to limit global warming to 1.5 degrees Celsius, in line with the Paris Agreement.

50% Reduction

Scope 1 & 2 Emissions

Target to reduce absolute Scope 1 and 2 greenhouse gas emissions by 50% from a 2019 baseline by 2030.

50% Reduction

Scope 3 Emissions

Aim to cut absolute Scope 3 greenhouse gas emissions by 50% from 2019 levels by 2030, covering fuel, energy, and transportation activities.

100% Renewables

Electricity Source

Commitment to sourcing 100% of electricity from renewable sources annually by 2025.

Operate LEED-gold & silver-certified buildings (Westminster, Colorado) and BREEAM-certified offices (Espoo, Finland) featuring solar panels, rainwater harvesting, EV charging, and heat-pump systems.