Concierge - Part Time Weekends

Description

• Honor the residents' personal and property rights
• Required to use personal protective equipment and supplies to prevent burns, falls, and infection and follow safety policies and procedures
• Communicate with Driver at least 24 hours in advance regarding resident appointment dates and times
• Receive and sort mail for Leadership Team
• Maintain yearly transportation book for resident's doctor appointments as necessary
• Follow Safety Policy & Procedure
• Report all accidents and incidents as soon as possible to your supervisor, no matter how minor
• Maintains security by following procedures, monitoring log books to include visitor sign in and sign out
• Takes detailed messages with name, date, time and return phone number
• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries
• Ensures team members receive their phone messages promptly
• Maintain the confidentiality of residents' personal care information
• Answers the phone within 3 rings; determine natural of call to either relay information or route call as appropriate
• Occasionally lift/carry up to 50 pounds
• Maintains safe and clean reception, lobby and Welcome Room areas by complying with procedures, rules and regulations

Requirements

• Knowledge of customer service principles and practices
• Knowledge of computers and relevant software applications to include Microsoft Office and Outlook
• Able to work under stress and in emergency situations
• Knowledge of administrative and clerical procedures
• Able to make independent decisions
• Able to talk and hear effectively in order to convey messages, instructions and information to residents and team members
• High School Diploma or GED
• Must be in company uniform and resident ready at all times
• Maintains a professional personal presentation
• Two (2) years' Concierge/Front Desk Receptionist experience in a customer service-oriented industry
• Requirements for personal protective equipment includes infection control kit, rubber gloves and non-slip shoes
• Must be able to communicate in a warm, friendly and caring manner
• Able to concentrate with frequent interruptions
• Maintains knowledge of who is available to receive an inquiry or host a tour
• Must possess a passion to work with and around senior citizens
• Able to work under conditions that require sitting, standing, walking, reaching, pulling, pushing and grasping
• Able to communicate effectively with all levels of management, team members, residents, family members, vendors, referral sources and outside contacts
• Able to sit 75% of the day

Benefits

• We've achieved GREAT PLACE TO WORK status SEVEN YEARS IN A ROW.
• CAREER DEVELOPMENT. We reward our associates' outstanding work and assist with career development to help fulfill their dreams!

Training + Development

Interview process

Visa Sponsorship

Security clearance