Concierge - Part Time Weekends

Overview

Part‑time weekend concierge greeting visitors and handling calls for senior community.

Key Responsibilities

• ppe usage
• appointment scheduling
• mail sorting
• transport log
• security log
• phone messaging

Tasks

-Honor the residents' personal and property rights -Required to use personal protective equipment and supplies to prevent burns, falls, and infection and follow safety policies and procedures -Communicate with Driver at least 24 hours in advance regarding resident appointment dates and times -Receive and sort mail for Leadership Team -Maintain yearly transportation book for resident's doctor appointments as necessary -Follow Safety Policy & Procedure -Report all accidents and incidents as soon as possible to your supervisor, no matter how minor -Maintains security by following procedures, monitoring log books to include visitor sign in and sign out -Takes detailed messages with name, date, time and return phone number -Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries -Ensures team members receive their phone messages promptly -Maintain the confidentiality of residents' personal care information -Answers the phone within 3 rings; determine natural of call to either relay information or route call as appropriate -Occasionally lift/carry up to 50 pounds -Maintains safe and clean reception, lobby and Welcome Room areas by complying with procedures, rules and regulations

Requirements

• customer service
• microsoft office
• outlook
• high school
• concierge experience
• communication

What You Bring

-Knowledge of customer service principles and practices -Knowledge of computers and relevant software applications to include Microsoft Office and Outlook -Able to work under stress and in emergency situations -Knowledge of administrative and clerical procedures -Able to make independent decisions -Able to talk and hear effectively in order to convey messages, instructions and information to residents and team members -High School Diploma or GED -Must be in company uniform and resident ready at all times -Maintains a professional personal presentation -Two (2) years' Concierge/Front Desk Receptionist experience in a customer service-oriented industry -Requirements for personal protective equipment includes infection control kit, rubber gloves and non-slip shoes -Must be able to communicate in a warm, friendly and caring manner -Able to concentrate with frequent interruptions -Maintains knowledge of who is available to receive an inquiry or host a tour -Must possess a passion to work with and around senior citizens -Able to work under conditions that require sitting, standing, walking, reaching, pulling, pushing and grasping -Able to communicate effectively with all levels of management, team members, residents, family members, vendors, referral sources and outside contacts -Able to sit 75% of the day

People Also Searched For

Benefits

-We've achieved GREAT PLACE TO WORK status SEVEN YEARS IN A ROW. -CAREER DEVELOPMENT. We reward our associates' outstanding work and assist with career development to help fulfill their dreams!

About Watercrest Senior Living Group

-Generates revenue through upscale assisted living and specialized memory care services, with a standout focus on tailored environments and programming. -Specializes in residential senior living, particularly assisted living and memory care, combining design excellence with operational expertise. -Known for innovative practices—like behavior-based hiring and core-value name badges—and campaigns such as #WeAreWatercrest that highlight its servant-leader culture. -Distinguished by consecutive Great Place to Work certifications (now eight in a row), reinforcing its commitment to both resident care and associate wellbeing.

Sector Specialisms