Required to use personal protective equipment and supplies to prevent burns, falls, and infection and follow safety policies and procedures
Communicate with Driver at least 24 hours in advance regarding resident appointment dates and times
Receive and sort mail for Leadership Team
Maintain yearly transportation book for resident's doctor appointments as necessary
Follow Safety Policy & Procedure
Report all accidents and incidents as soon as possible to your supervisor, no matter how minor
Maintains security by following procedures, monitoring log books to include visitor sign in and sign out
Takes detailed messages with name, date, time and return phone number
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries
Ensures team members receive their phone messages promptly
Maintain the confidentiality of residents' personal care information
Answers the phone within 3 rings; determine natural of call to either relay information or route call as appropriate
Occasionally lift/carry up to 50 pounds
Maintains safe and clean reception, lobby and Welcome Room areas by complying with procedures, rules and regulations
Requirements
customer service
microsoft office
outlook
high school
concierge experience
communication
Knowledge of customer service principles and practices
Knowledge of computers and relevant software applications to include Microsoft Office and Outlook
Able to work under stress and in emergency situations
Knowledge of administrative and clerical procedures
Able to make independent decisions
Able to talk and hear effectively in order to convey messages, instructions and information to residents and team members
High School Diploma or GED
Must be in company uniform and resident ready at all times
Maintains a professional personal presentation
Two (2) years' Concierge/Front Desk Receptionist experience in a customer service-oriented industry
Requirements for personal protective equipment includes infection control kit, rubber gloves and non-slip shoes
Must be able to communicate in a warm, friendly and caring manner
Able to concentrate with frequent interruptions
Maintains knowledge of who is available to receive an inquiry or host a tour
Must possess a passion to work with and around senior citizens
Able to work under conditions that require sitting, standing, walking, reaching, pulling, pushing and grasping
Able to communicate effectively with all levels of management, team members, residents, family members, vendors, referral sources and outside contacts
Able to sit 75% of the day
Benefits
We've achieved GREAT PLACE TO WORK status SEVEN YEARS IN A ROW.
CAREER DEVELOPMENT. We reward our associates' outstanding work and assist with career development to help fulfill their dreams!
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded 2012
Year Established
The company was established in 2012 to honor its founders' parents through exceptional senior living communities.
1,669 Units
Luxury Living Units
The company provides 1,669 living units across luxury assisted living and memory care facilities.
15+ Locations
Geographic Expansion
The company has expanded to 15+ locations across the southeastern U.S., reflecting its significant growth.
17 Communities
Development Lead
Under Jeremy Cairns, the company has developed 17 communities from site selection to completion.
Generates revenue through upscale assisted living and specialized memory care services, with a standout focus on tailored environments and programming.
Specializes in residential senior living, particularly assisted living and memory care, combining design excellence with operational expertise.
Known for innovative practices—like behavior-based hiring and core-value name badges—and campaigns such as #WeAreWatercrest that highlight its servant-leader culture.
Distinguished by consecutive Great Place to Work certifications (now eight in a row), reinforcing its commitment to both resident care and associate wellbeing.
Culture + Values
Each associate chooses one core value word displayed on their nametag, regardless of position, to model excellence in service.
Servant Leadership — 'Servant Leader of the Month' recognition across all communities.
Modeling character and personal contributions through the 'We Are Watercrest' campaign (#WeAreWatercrest).
Cultivation of God-given talents to honor seniors and their families.
Development of value-centered leaders who deliver personalized service.
Rigorous behavioral-based interview process to align candidate values with mission and vision.
Associates celebrated for unity, unique contributions, and teamwork.
Environment + Sustainability
Purposeful, biophilic 'LifeBUILT' design focused on security, comfort, health, happiness, and independence.
Implementation of therapeutic environments with natural materials, walking paths, water walls, atriums, and moss walls.
Live Exhilarated™ programming aligned with seven facets of wholeness promoting physical, mental, and social wellness.
Integration of energy-efficient design features in new communities (e.g., purposeful design to minimize travel distances).
Inclusion & Diversity
Behavioral‑based hiring to align values; no disclosed gender ratios or specific DEI targets.
No publicly available DEI strategy or gender statistics found on provided sources.