A full‑service residential real estate firm integrating brokerage, mortgage, title/escrow, insurance and relocation.
Provide first-level IT support and troubleshooting for agents and staff.
11 days ago ago
$28 - $33
Junior (1-3 years)
Full Time
Eden Prairie, MN
Office Full-Time
Company Size
6,000 Employees
Service Specialisms
Real Estate
Property Management
Home Services
Construction Services
Design and Build
Remodeling
Project Management
Consulting
Sector Specialisms
Residential
Commercial
Brokerage
Mortgage
Franchising
Title
Escrow
Insurance
Role
Description
hardware maintenance
remote support
service desk
tech documentation
it projects
device support
Response to common requests for service by providing information to enable fulfilment.
Establish and maintain positive and productive work relationships with all staff, customers and business partners.
Log incidents and services requests and maintain relevant records:
Records incidents by cataloging them and escalating as needed.
Act systematically to respond to day-to-day operational needs and react to them, avoiding service disruptions and maintaining coherence to service level agreements and security requirements.
Provide hardware maintenance, repair and software upgrades and installation.
Respond to and analyze problems through discussions with users.
Shadow end-users with onsite and remote administration tools to determine and resolve hardware, software, and other technical issues.
Provide support and troubleshooting on company and real estate agent-owned IT devices.
Develop technical documentation for internal procedures.
Identify and classify the incident types and service interruptions.
Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.
Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
Plan and execute special project work relating to information technology products and tools. (5-10%)
Design, test, and modify technical documentation and procedures for end users and determine system functionality requirements.
Answer, prioritize, address and track service desk calls in a timely manner.
Provides a high level of customer service to all agents and employees who reach out for assistance.
Document and modify system requirements for end users.
Assist end user community with software/program training. Provide formal hands-on computer training to end users as needed. (5-10%)
Requirements
ms office
associate’s degree
help desk
customer service
problem solving
technical documentation
Technical documentation and procedures: (10-15%)
Prior customer service experience strongly preferred.
Effective oral and written communication
Associate’s degree in information systems, computer science or related field; or equivalent work experience and knowledge.
Effective analytical, research, and problem solving skills.
Able to work independently; resourceful and action-oriented.
Ability to work flexible schedule to include evenings, weekends and holidays.
Proficient technical knowledge of desktop applications, including all MS Office applications, and basic knowledge of networks, operating systems, and communication equipment.
Excellent customer service skills.
0-5 years related technical or help desk experience.
Ability to prioritize and handle multiple tasks and projects concurrently.
Benefits
Hybrid position
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
165B in Sales
Annual Residential Transaction Volume
The company processed over $165 billion in residential sales in 2022.
250M Settlement
Antitrust Resolution
Resolved a significant antitrust matter with a $250 million settlement.
Anchored under the Berkshire Hathaway umbrella, the company grew by weaving diverse home‑ownership services into a unified offering.
From its early days as AmerUs Home Services, a series of strategic acquisitions transformed it into the leading U.S. residential brokerage by transaction volume.
Operating through both company‑owned brokerages and franchise networks, it blends local expertise with national reach across hundreds of offices.
It integrates brokerage with mortgage origination, title and escrow services, insurance, home warranties, and relocation support into a seamless customer journey.
Unusually, the company is structured under Berkshire Hathaway Energy rather than the insurance arm, a legacy of its MidAmerican roots.
Despite recent legal challenges, it continues to pursue selective acquisitions and tuck‑ins to reinforce its local dominance.
Culture + Values
98% Satisfaction
Customer Commitment
Achieved a 98% customer satisfaction rate, reflecting dedication to meeting client needs.
100% Integrity
Ethical Practices
Maintained a flawless record of integrity in all business operations, ensuring transparency across the board.
35 Global Awards
Excellence Recognition
Earned 35 awards for excellence, underscoring industry-leading performance and innovation.
Innovation, fostering a culture of creativity and forward-thinking approaches.
Environment + Sustainability
2030 target
Net-Zero Emissions Goal
The company aims to achieve net-zero emissions by this year, demonstrating a strong commitment to combating climate change.
Committed to reducing carbon footprint across operations
Sustainability initiatives include energy-efficient practices and reducing waste in all facilities
Inclusion & Diversity
Women 35%
Representation in Leadership Roles
Reflecting a commitment to gender diversity and inclusive leadership.
Committed to fostering an inclusive and diverse workforce