Description

The Director, Regional IT Support leads all regional IT operations and site support functions across IEM’s manufacturing, engineering, and corporate locations. Reporting to senior leadership, the role ensures reliable, secure and responsive technology services while aligning local delivery with centrally governed infrastructure standards and ITSM processes. The director partners with Infrastructure Operations, Service Desk, Architecture, Security and Business Leadership to enable resilient site operations.

• Provide executive leadership for regional IT support and site operations.
• Ensure consistent site uptime, service delivery and positive user experience.
• Lead regional IT managers, site leads and field support teams.
• Act as senior IT partner to regional and plant leadership.
• Enforce site‑level adherence to enterprise ITSM processes and standards.
• Drive consistent support models across all regions.
• Align local execution with enterprise architecture and security standards.
• Lead operational readiness for site expansions, relocations and consolidations.
• Partner with Infrastructure Operations on onsite infrastructure needs.
• Support deployment and operation of network, server and platform services at regional sites.
• Ensure site environments meet reliability, security and compliance requirements.
• Support manufacturing, engineering and plant‑floor technology environments.
• Lead local outage response and recovery efforts.
• Collaborate with Infrastructure Operations on root‑cause remediation.
• Ensure site participation in disaster recovery and business continuity planning.
• Partner with Service Desk & ITSM on service intake, escalation and performance.
• Collaborate with Infrastructure Architecture on site design standards and future‑state planning.
• Work with Security on site security controls and compliance.
• Coordinate with Finance and business partners on site investment planning.
• Build and lead a high‑performing regional IT support organization.
• Develop regional IT leaders and future site IT managers.
• Foster a culture of accountability, customer focus and operational excellence.
• Drive continuous improvement across site operations and support models.
• Directly lead regional IT managers, site leads and onsite IT support teams.

Requirements

• Own regional service delivery performance and manage escalations.
• Own regional incident response and site‑level crisis management.
• 10+ years of IT operations or regional IT support experience.
• 5+ years leading regional or multi‑site IT organizations.
• Experience in manufacturing, industrial or operationally critical environments.
• Background supporting plant floor, engineering and corporate technology environments.
• Strong expertise in onsite and field IT operations.
• Demonstrated executive‑level communication and stakeholder engagement.
• Proven ability to lead distributed, multi‑site IT teams with strong customer service mindset.
• Bachelor’s degree in Information Technology, Engineering or related field (preferred).
• Experience with mergers, acquisitions and site integrations (preferred).
• ITIL or similar operational framework experience (preferred).
• Experience in highly regulated or safety‑critical environments (preferred).

Benefits

This position is remote with up to 25% travel for site visits, executive reviews and operational initiatives. IEM offers a comprehensive, competitive benefits package and a culture that values collaboration, innovation and accountability. Candidates who are driven, customer‑focused and eager to make an impact are encouraged to apply.

• Own onsite IT services across manufacturing, engineering, and corporate locations.

Training + Development

Interview process

Visa Sponsorship

Security clearance