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Service Desk Analyst
Employer undisclosedRole managed by a recruiter
Provide Level 1 & 2 support across hardware, software, and networks in a fast-paced environment.
13d ago
Experienced (8-12 years), Expert & Leadership (13+ years), Junior (1-3 years), Intermediate (4-7 years)
Contractor
Auckland, Auckland, New Zealand
Onsite
Role
What you would be doing
resolve escalations
troubleshoot faults
support devices
customer support
level 2 support
- Work closely with colleagues and external providers to resolve escalations
- Troubleshoot, diagnose, and resolve faults to meet SLAs
- Support desktop devices, servers, printers, mobiles, and business apps
- Deliver excellent customer service and handle issues with professionalism
- Provide Level 1 & 2 support across hardware, software, and networks
What you bring
windows
microsoft
active
o365
troubleshooting
it support
- Solid knowledge of Windows environments, Microsoft Office, Active Directory & O365
- Strong troubleshooting skills and customer focus
- Previous experience in IT support/service desk (L1 & L2)
- ASAP start
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- background checks may be conducted during hiring process.
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Your recruiter
Your recruiting firm
- A recruitment specialist driven by Kiwi entrepreneurial spirit, starting from a single office in Wellington.
- Bridges top-tier talent with clients across Auckland and Wellington, serving both public and private sectors.
- Orchestrates diverse assignments, from executive searches to niche contract placements, for government, corporate, and industry clients.
- Specializes in six key sectors: IT & business transformation, finance & accounting, legal & policy, marketing & communications, procurement & supply chain, property & infrastructure.
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