Customer Support Call Taker

Description

• Calls Agreement Membership clients, as scheduled service appointments should be booked to make up for any shortfall of repair calls
• May require shift work (evenings, weekends, holidays) depending on service hours.
• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Notifies clients ahead of time if the electrician is not going to arrive at their home within the scheduled time window

Requirements

• Able to multitask, stay organized, and handle changing priorities.
• Above-average verbal and telephone communication skills are essential
• Office‑based role with phone/computer use.
• Fast‑paced environment, especially during high demand / emergency or after storms.
• Good interpersonal skills—team player mindset.
• Some experience handling phone calls in a busy environment.
• Previous experience in customer service or call taking/ dispatch roles.
• Reliable attendance, punctuality, and professionalism.
• Ability to pass background check and drug screening.
• Basic computer skills; ability to learn and use dispatching / scheduling software.
• Strong verbal and written communication skills.
• High school diploma or equivalent required
• Knowledge or interest in electrical/ home service industry (but not required).
• Prior customer service experience preferred
• Must have good computer software skills
• Familiarity with scheduling, routing, or dispatch tools (e.g., ServiceTitan or similar).
• Good communication with the client is essential! The ideal client care representative has a courteous and pleasant demeanor, whether on a phone call or not

Benefits

• Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
• Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
• Health insurance
• Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
• Paid time off
• Bonus based on performance

Training + Development

Interview process

Visa Sponsorship

Security clearance