IT Technician

Description

• Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician
• Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
• Perform post-resolution follow-ups to help requests
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Occasionally climb, stoop, bend, kneel, crouch, reach, and twist
• Occasionally lift, carry, push, and pull light to moderate amounts of weight
• Apply diagnostic utilities to aid in troubleshooting
• Install anti-virus software
• May be required to wear Personal Protection Equipment (PPE) including but not limited to, flame resistant clothing, hard hat, and protective footwear
• Identify and learn appropriate software and hardware used and supported by the organization
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
• Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
• Field incoming help requests from end users via both telephone and e-mail in a courteous manner
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
• Develop help sheets and frequently asked questions lists for end users

Requirements

• Good understanding of cell phones, phone systems, tablets, including iPAD and Surface
• A+ Certification or ability to obtain in 6 months
• College diploma or university degree in the field of computer science and/or 4 years equivalent work experience
• Knowledge of basic computer hardware, including laptops, desktops, and printers
• May require lifting and carrying up to 20 pounds, with rare lifting of up to 50 pounds
• Extensive experience with audio/visual systems including Polycom
• May be required to travel to off-site locations including occasional overnight stays out of town
• Extensive application support experience with Microsoft Office
• Ability to walk up to 3-miles on uneven terrain
• Experience with desktop and server operating systems, including Mac, PC, and Linux
• Ability to stand or sit for prolonged periods of time
• Ability to inspect equipment, structures, or materials to identify the cause of errors or other problems or defects.
• Knowledge of Database languages, including SQL
• All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

Benefits

• Matching 401(k) Contributions with Discretionary Profit Sharing Contributions
• Wellness Program
• Paid Parental Leave
• Significant Opportunities to Grow and Advance
• Family-Friendly with Flexibility and Work-Life Balance
• 100-percent Employee Owned
• 100-percent paid Employee Dental, Short- & Long-Term Disability, and Vision Insurance
• Paid Time Off (PTO) Credits for Past Experience
• Discretionary Bonus Plan
• Employee Stock Ownership Plan (ESOP)
• 100-percent paid Family Health Insurance

Training + Development

Interview process

Visa Sponsorship

Security clearance