General Manager (Lease-Up Opportunity)

Description

• Develop excellent rapport with residents and guests so they always feel loved
• Ensure compliance with all company, local, state and federal regulations and safety rules
• Develop deployment strategies to market property and homesharing opportunity to increase market share
• Evaluate and recommend changes on rent/pricing strategies, and ensure websites and printed material are accurate and updated
• Foster an open-door policy environment and culture of trust and community
• Provide inspirational leadership, motivating team to achieve and exceed operational excellence
• Actively participate in daily meetings to uphold operational efficiencies and interdepartmental communication
• Introduce and monitor effective lease renewal programs
• Demonstrate dedication to acquiring, retaining, and developing talent by providing structure, direction, feedback and recognition while facilitating team processes and on-going training
• Accurately create, prepare and convey all operational and financial data to the Regional Manager in a timely manner
• Adhere to established company standards and operating procedures
• Create an environment that promotes team member engagement and growth
• Champion Sentral standards, best practices, policies and procedures, and value of excellent in customer service
• Work in a space that includes indoor and outdoor spaces, with and without covering
• Create and implement leasing goals, while managing an effective lease expiration program
• Analyze and evaluate monthly and/or quarterly financial statements; write clear and concise owner's reports to substantiate the analysis
• Observe details in surrounding areas and on a screen
• Transport boxes and equipment weighing up to 20 pounds
• Oversee all aspects of property condition and maintenance related to home share turn, common area cleaning and repair, service requests and preventative maintenance programs
• Establish appropriate presence in community to build relationships with key business partners and clients
• Analyze operational information for impact on NOI, identify trends and recommend appropriate strategies and adjustments
• Develop yearly operating budgets/forecasts and sales/marketing plans
• Manage a highly skilled on-site team with effective recruitment, training, motivation and development programs
• Promote and teach safe work practices among on-site team and ensure all safety programs are implemented and followed
• Achieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programs
• Work with the owners to identify community goals and objectives
• Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends; ensure leasing staff develops similar knowledge
• Implement programs for resident retention and service request follow-ups
• Move throughout the property for extended periods of time
• Create staffing schedules and ensure they are consistent with community needs
• Direct efforts to implement sales and marketing plans which effectively maximize rental income and result in high occupancy
• Respond to resident and guest questions and concerns in a timely manner
• Effectively show, lease, and move in prospective residents; implement methods to ensure sales associates achieve the highest standards with shopping report scores

Requirements

• Knowledgeable about OSHA laws and regulations
• A minimum of three years of experience in luxury residential property management or hotels
• Ability to work a flexible schedule, including evenings and weekends
• Computer literate with capability in PMS software, MS Office and related communication tools
• Must possess a positive attitude and the ability to smile under all circumstances
• Communicate with other persons in the building
• Willingness to participate in training in order to comply with new or existing laws
• High School Diploma or equivalent experience required; some college preferred
• Strong decision-making and problem-solving skills
• Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem
• Must possess strong attention to detail and sales ability
• Proven leadership experience required

Benefits

• Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more!
• Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals.
• Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars.
• Premiums apply for spouse, dependent, or family coverage plans
• Deep Savings: All team members are Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more!
• Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community.

Training + Development

Interview process

Visa Sponsorship

Security clearance