Security Service Agreement Renewal Rep
Johnson Controls
Maintain and grow sales of security service contracts, ensuring renewals and customer satisfaction.
2 days ago ago
Intermediate (4-7 years), Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Brampton, Ontario, Canada
Field
Company Size
94,000 Employees
Service Specialisms
Climate Control
HVAC
Facility Management
Fire Alarm and Suppression
Security Equipment
Building Systems
Engineering
Consulting
Sector Specialisms
Buildings
Commercial
Residential
Industrial
Energy
Infrastructure
Security
Safety
Role
What you would be doing
customer retention
sales strategy
contract management
service delivery
reporting metrics
relationship management
- Work closely with front sales team to address customer needs in terms of upgrades or expansion
- Interface effectively with district operations to deliver and improve service delivery.
- Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account (e.g., key decision-makers, equipment, service contract, history, etc.).
- Responsible for retention, customer satisfaction, and growth within the customer base.
- Report progress and metrics to operation and corporate teams on a weekly and monthly basis.
- Determine customer needs and develop sales strategies to meet those objectives.
- Adhere to current Johnson Controls policies, procedures, products, programs, and services.
- Identify opportunities to optimize contract terms, pricing, and service levels during renewals.
- Monitor contract expiration dates and proactively engage stakeholders to initiate renewal discussions.
- Manage all retention activities within an assigned service agreement customer base of $3M-$5M.
What you bring
physical security
fire alarm
high school
communication
negotiation
travel
- Excellent communication skills and ability to quickly qualify opportunities.
- 3 years or more in the physical security industry (maintenance or monitoring) in Canada
- High school diploma or professional training certification in the fire alarm domain.
- Ability to sell intangible services.
- Ability to travel up to 40%.
- High degree of self-discipline. Independent, creative thinker.
- Experience dealing and negotiating contracts
- Comprehensive benefits package including, medical, dental, and vision care - Available day one
- Paid vacation/holidays/sick time
- Competitive salary and commission Plan
- Paid vacation/holidays/sick time - Available from day one
- Competitive salary
- Company vehicle
- Extensive product and on the job/cross training opportunities
- Comprehensive benefits package including medical, dental, and vision care - Available from day one
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
1885
Year Founded
Pioneered the electric thermostat and launched the building controls industry.
2016
Year of Merger
Merged with Tyco International, expanding into fire protection and security.
$26.8B
Annual Revenue
Generates revenue across four global business segments.
Record Backlog
Project Demand
Maintains a strong backlog of digital and infrastructure projects.
- Pioneered the electric thermostat, launching the building controls industry.
- Evolved into a global leader in smart building systems through over a century of innovation.
- Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
- Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
- Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.
- N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.
43.8% reduction
Emissions reduction
Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.
56% reduction
GHG intensity
Achieved a 56% reduction in GHG intensity since 2017.
56% renewables
Global electricity
56% of global electricity was matched by renewables in 2024.
25% sites landfill-free
Manufacturing sites
23 manufacturing sites (25%) achieved zero-landfill in 2024.
Double women leaders by 2026
Global Leadership Diversity Target
Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.
>100k global workforce
Community Volunteering Impact
Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.
- Includes diversity targets in senior leaders’ performance metrics tied to compensation.
- Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
- Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.
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