Service Drain Technician

Description

• Respond to drainage emergencies swiftly and steadily
• Diagnose both common and uncommon drainage problems and effectively educate customers on your findings and solution options
• Execute inspections of sewer and drain systems with keen attention to detail
• Maintain company equipment and company vehicle with care
• Perform repairs and preventative maintenance on drainage systems, including clearing blockages
• Document all quotes, invoices, and work performed with in-depth precision
• Uphold and comply with quality, safety, and regulatory standards at all times
• Foster and build lasting relationships with customers through outstanding service
• Operate specialized drainage equipment such as drain snakes, hydro-jetters, and drainage cameras

Requirements

• Communicate professionally and conscientiously in all customer and team interactions
• Excellent communication and customer service skills with a focus on active listening
• Capability to pass background check and drug screening
• A thorough understanding of plumbing systems with proficiency in diagnosing and resolving most drainage issues autonomously
• Self-starter mentality with great time management skills
• Flexibility, adaptability, and reliability in the field
• Availability to work Monday-Friday with a mandatory weekend and overnight on-call rotation
• Eagerness to learn and apply new drainage techniques and technologies
• Ability to perform all necessary physical aspects of the job, including, but not limited to, lifting, moving, pushing, pulling, and carrying at least 60 pounds; standing, kneeling, and crawling for extending periods of time; and working in a variety of environments including expose to heat, cold, rain, dust, sewage, rodents/pests, small/tight spaces, and heights; and the ability to pass the DOT physical exam annually (as applicable)
• Basic computer and smartphone skills
• Friendly demeanor with a positive go-getter personality
• Proficiency in English, including reading, writing, understanding, and speaking
• Valid driver's license with a minimum of three years of driving experience and satisfactory driving record
• Minimum of 1 year of dedicated experience in servicing drains
• Skilled at creative problem-solving and critical analysis
• Adept at working both independently and collaboratively within a team setting and courteously interacting with a variety of personalities
• At least 21 years of age (for insurance purposes)

Benefits

• On-the-job training for your professional development
• Access to exclusive employee discounts with entertainment, travel, and major brands
• Paid time off (PTO) and paid holidays
• Company vehicle, gas card, smartphone, and state-of-the-art equipment
• Comprehensive insurance options including health, dental, vision, life, disability, accident, and more
• Retirement savings plan with company match and immediate vesting
• Full time employment with weekly pay

Training + Development

Interview process

Visa Sponsorship

Security clearance