Franchise Business Coach at Neighborly® in Irving, TX | Kablio

Role

Description

data analysis

compliance

coaching

operational support

communication

Gathering and analyzing data used to track franchisee performance and identify areas for improvement.
Communicate with the franchisor, keeping them updated on the status of franchisees and providing them with feedback on the franchise system.
Enforce franchise compliance, ensuring that franchise owners are following the franchisor's rules and regulations.
Motivate and coach franchisees. This could involve providing them with feedback, helping them to set goals, and celebrating their successes.
Providing operational support to franchise owners, including anything from helping them with day-to-day operations to providing guidance on strategic planning.

Requirements

ms office

bachelor's

5 years

home services

leadership

p&l

DVW Dryer Vent Wizard

Understanding of the business’s Profit & Loss, and how to drive profitability.

Mastery of MS Office
Outstanding communication skills
Leadership skills. Business acumen. Problem solving
Sense of humor
Proven experience building relationships
Experience: 5 years of franchise/business consulting/small business owner
Knowledge of a variety of field operation concepts, practices, and procedures is required.
A track record of setting goals and delivering results
Strong knowledge of the home services industry preferred.
Education: Bachelor’s degree

Benefits

Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your drive to the table as we unlock new doors together, taking your career to the next level.

Hybrid working model; Monday-Wednesday in the office, Thursday/Friday from home.
Benefits: Check out our benefits offerings here: Neighborly Benefits
Financial Benefits: Equity and bonus opportunities
Competitive Pay: Commensurate with experience

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

30+ Brands

Globally Operated

The company operates 30+ brands across six countries, showcasing its extensive global presence.

5,500 Franchises

System-Wide Network

The company has grown to manage over 5,500 franchises worldwide, marking significant expansion.

$4B Sales

Annual Revenue

In 2023, the company surpassed $4 billion in system-wide sales, highlighting strong financial performance.

7 #1 Brands

Top-Ranked Franchises

Seven of its brands, including Mr. Rooter and Glass Doctor, ranked #1 in Entrepreneur’s 2025 Franchise 500.

The company rebranded to Neighborly® to reflect its spirit of local service and community focus.
Local teams handle a wide range of home services, including HVAC, plumbing, electrical, landscaping, and handyman work.
The franchise model supports owners with training, marketing tools, and a commitment to quality service.
Major private-equity investment at the franchisee level in 2023 underscores confidence in its decentralized approach.
The acquisition of Lawn Pride expanded its services to include fertilization and weed control.
The company emphasizes a local, community-based approach, with every job performed by experts in the neighborhood.

Culture + Values

Treating others as they would like to be treated.
Listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.
Responding in a timely fashion.
Speaking calmly and respectfully, without profanity or sarcasm.
Acknowledging everyone as right from their own perspective.
Making only agreements that one is willing, able, and intends to keep.
Communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
Looking to the system for correction and proposing all possible solutions if something is not working.
Operating in a responsible manner: "Above the line…"
Communicating honestly and with purpose.
Asking clarifying questions if one disagrees or does not understand.
Never saying anything about anyone that one would not say to him or her.
Continuously striving to maximize internal and external customer loyalty.
Making one's best effort to understand and appreciate the customers' needs in every situation.
Having Fun in the Process

Environment + Sustainability

No public statements or detailed data on environmental, sustainability, or net-zero initiatives were found on official sources.
No net zero target date or quantitative sustainability goals/results were identified in publicly available documents.

Inclusion & Diversity

No publicly disclosed DEI strategy or gender-related statistics were found on official Neighborly® web or LinkedIn pages.
Unable to locate any data-driven outcomes or targets related to diversity, equity, or inclusion.

Articles

Chief Growth Officer appointment (Feb 2025)

Chief Financial Officer appointment (May 2025)

Careers at Neighborly®

Role

Description

data analysis

compliance

coaching

operational support

communication

Gathering and analyzing data used to track franchisee performance and identify areas for improvement.
Communicate with the franchisor, keeping them updated on the status of franchisees and providing them with feedback on the franchise system.
Enforce franchise compliance, ensuring that franchise owners are following the franchisor's rules and regulations.
Motivate and coach franchisees. This could involve providing them with feedback, helping them to set goals, and celebrating their successes.
Providing operational support to franchise owners, including anything from helping them with day-to-day operations to providing guidance on strategic planning.

Requirements

ms office

bachelor's

5 years

home services

leadership

p&l

DVW Dryer Vent Wizard

Understanding of the business’s Profit & Loss, and how to drive profitability.

Mastery of MS Office
Outstanding communication skills
Leadership skills. Business acumen. Problem solving
Sense of humor
Proven experience building relationships
Experience: 5 years of franchise/business consulting/small business owner
Knowledge of a variety of field operation concepts, practices, and procedures is required.
A track record of setting goals and delivering results
Strong knowledge of the home services industry preferred.
Education: Bachelor’s degree

Benefits

Hybrid working model; Monday-Wednesday in the office, Thursday/Friday from home.
Benefits: Check out our benefits offerings here: Neighborly Benefits
Financial Benefits: Equity and bonus opportunities
Competitive Pay: Commensurate with experience

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

30+ Brands

Globally Operated

The company operates 30+ brands across six countries, showcasing its extensive global presence.

5,500 Franchises

System-Wide Network

The company has grown to manage over 5,500 franchises worldwide, marking significant expansion.

$4B Sales

Annual Revenue

In 2023, the company surpassed $4 billion in system-wide sales, highlighting strong financial performance.

7 #1 Brands

Top-Ranked Franchises

Seven of its brands, including Mr. Rooter and Glass Doctor, ranked #1 in Entrepreneur’s 2025 Franchise 500.

The company rebranded to Neighborly® to reflect its spirit of local service and community focus.
Local teams handle a wide range of home services, including HVAC, plumbing, electrical, landscaping, and handyman work.
The franchise model supports owners with training, marketing tools, and a commitment to quality service.
Major private-equity investment at the franchisee level in 2023 underscores confidence in its decentralized approach.
The acquisition of Lawn Pride expanded its services to include fertilization and weed control.
The company emphasizes a local, community-based approach, with every job performed by experts in the neighborhood.

Culture + Values

Treating others as they would like to be treated.
Listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.
Responding in a timely fashion.
Speaking calmly and respectfully, without profanity or sarcasm.
Acknowledging everyone as right from their own perspective.
Making only agreements that one is willing, able, and intends to keep.
Communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
Looking to the system for correction and proposing all possible solutions if something is not working.
Operating in a responsible manner: "Above the line…"
Communicating honestly and with purpose.
Asking clarifying questions if one disagrees or does not understand.
Never saying anything about anyone that one would not say to him or her.
Continuously striving to maximize internal and external customer loyalty.
Making one's best effort to understand and appreciate the customers' needs in every situation.
Having Fun in the Process

Environment + Sustainability

No public statements or detailed data on environmental, sustainability, or net-zero initiatives were found on official sources.
No net zero target date or quantitative sustainability goals/results were identified in publicly available documents.

Inclusion & Diversity

No publicly disclosed DEI strategy or gender-related statistics were found on official Neighborly® web or LinkedIn pages.
Unable to locate any data-driven outcomes or targets related to diversity, equity, or inclusion.

Articles

Chief Growth Officer appointment (Feb 2025)

Chief Financial Officer appointment (May 2025)

Careers at Neighborly®