Customer Service Rep. (Manufacturing - Account Management) at Airtech Advanced Materials Group in Huntington Beach, CA | Kablio

Role

Identify complex documents and customer requirements for correct management, such as Terms and Conditions and specifications.
Manage a Customer Portfolio of diverse domestic and/or international accounts.
Manage order changes, adjustments, cancellations, credits, and return authorizations.
Notify supervisor or manager of potential safety hazards and comply with all necessary ISO procedures.
The primary responsibility is to deliver excellent service to all customers.
Work with Manufacturing, Engineering, Quotations, Sales, and Shipping to achieve customer satisfaction.
Input a high volume of Purchase Orders into the ERP system with accuracy and efficiency.
Supply product pricing, availability, and lead times within predefined criteria.
Handle customer concerns, present acceptable solutions and alternatives quickly, follow up to assure resolution.
Assist Shipping and Logistics teams with domestic and international order fulfillment.

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Company

Founded with a vision to revolutionize advanced materials, the company quickly became a leader in high-performance solutions.
Known for its innovative approach, it manufactures composite materials, vacuum bagging systems, and related products.
Serving a broad array of industries, the company’s expertise spans from aerospace to renewable energy solutions.
The company excels in delivering lightweight and durable materials used in high-stress environments like aerospace, automotive, and marine.
Projects range from developing materials for space exploration to creating cutting-edge components for electric vehicles and renewable energy infrastructure.
Its products help clients optimize performance, reduce weight, and enhance efficiency, contributing to advancements in technology and sustainability.
With a history of consistent growth, the company’s material science and manufacturing capabilities continue to set new industry standards.