Provides broadband, internet, and phone services to residential and business customers.
Install, splice, test, and repair aerial and underground fiber and copper cables.
4 days ago ago
$727 - $1,829
Junior (1-3 years), Intermediate (4-7 years)
Contractor
Parkersburg, WV
Field
Company Size
12,800 Employees
Service Specialisms
Internet Services
Fiber Optic Networks
Telecommunications
Broadband Solutions
Customer Support
Sector Specialisms
Residential
Commercial
Industrial
Utilities
Government
Energy
Infrastructure
Transport
Role
Description
splicing
testing
installation
repair
equipment ops
customer contact
Reading and interpreting engineering plans, vendor specifications for the installation and repair of optic and electronic equipment, and interacting with the Engineering Group
Testing, locating and repairing defects in wires for copper cables and fibers for fiber optic cables and digital carrier systems, using electrical and mechanical testing apparatus
Promoting the sale of services and products which the company is permitted to provide
Making necessary preparations required for splicing, rearranging and terminate cable conductors. Performing splicing operations in connection with the installation, rearrangement, and repair of outside plant facilities. This includes fiber/copper cable, wire, terminals, loop carrier electronics and light guide facilities and various fiber optic applications which may be aloft, underground, or buried
Contacting customers face-to-face to notify them of work being performed on their lines, and when service is restored. Also communicates Company policy and bills customer when appropriate
Identifying data base discrepancies by performing proactive preventive maintenance and providing corrected information to appropriate individuals
Using test equipment to check for gas in manholes and may have to empty water from manholes
Installing, repairing, inspecting and maintaining inside cables, wires and plug-in equipment to connect telecommunication systems and equipment, including dark fiber and fiber and/or equipment including but not limited to routers, video set-top boxes and PC related hardware
May work outdoors in all weather conditions
Occasionally work with torches and lead sleeves and iron cases. Placing and removing protective covering over sheath openings
Determine air flow and pressure in cables – aerial and underground. Preparing cables for pressurization and maintaining cable pressure
Operating and maintaining necessary trucks and equipment needed to perform work operations in a safe manner. Includes operating aerial lifts (buckets) and hydraulic lift ladders mounted on trucks
Reading and interpreting vendor specifications for optic and electronic equipment. Identifying and meeting individual customer requirements on provisioning and/or repair contacts
Works aloft; climbs ladders and poles; enter tunnels, buildings, trenches, crawl spaces, manholes, and other confined spaces to accomplish job tasks
Receiving work assignments from supervisor, other designated employees, or a lap top computer
Locating and clearing troubles in outside plant facilities (copper and/or fiber)
Performing light digging operations as required
Daily completion of all related administrative paperwork, time sheets, DOT log, etc
Requirements
physical
osha
cdl
dot training
computer skills
flexible schedule
Must be able to perform physical requirements of the job, with or without a reasonable accommodation, including, but not limited to, perceiving differences in wire cable colors, moving and/or lifting items such as ladders, tools, air tanks, cable reels, test equipment and other objects weighing up to 100 pounds, working aloft; climbing ladders and poles, and entering tunnels, buildings, trenches, crawl spaces, manholes, and other confined spaces to accomplish job tasks
Must meet safety-related requirements including but not limited to those standards of safety imposed by OSHA, state agencies, manufacturers and/or the company
Where a Commercial Driver's License (CDL) is required, the applicant must pass an alcohol and drug test
Basic computer skills, working with customers’ computer and equipment
Must be available to work scheduled tours designated by the Collective Bargaining Agreement and/or the needs of the business. Associates may be required to work evenings, weekends, holidays, and overtime as the needs of the business necessitate. Non-scheduled days will be required as needs of the business necessitate
Where a Commercial Driver's License (CDL) is required, the applicant will receive related, Company-provided Department of Transportation (D.O.T.) training. Upon completion of D.O.T. training, the applicant must qualify on D.O.T.'s Commercial Driver's License (CDL) written and skills qualifications tests to retain the job.*
Must meet applicable federal and state standards for operating the size vehicles covered by this job title
A valid state driver's license with a satisfactory driving record. Must have ability to drive vehicle with manual gearshift
Benefits
You will receive all the benefits to which regular (“permanent”) employees are entitled except for any contractual layoff or termination allowance.
You will remain in the same occupation into which you have been hired for the duration of your term of employment.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
company is not sponsoring any visas.
Security clearance
security background investigation may be required.
Company
Overview
Over 20 years
Operational History
The company has been providing services for over two decades, showcasing its experience and commitment to connectivity.
Specializes in delivering service to underserved and rural areas where connectivity options are limited.
Provides tailored solutions for both residential and business customers, focusing on reliability and speed.
Invests heavily in expanding fiber-optic networks to provide cutting-edge broadband services.
Notable for its commitment to improving internet access in remote and underserved regions of the U.S.
In addition to high-speed internet, the company offers bundled services including voice and TV packages.
One of the largest broadband providers in the U.S., with a growing presence in rural and suburban markets.
Culture + Values
“Hold your expertise lightly.” (Humility)
“Seek first to understand.” (Curiosity)
“Feedback makes us better!” (Constructive Feedback, Not Criticism)
“I can’t solve it all; we’ll iterate together.” (Demonstrate a Growth Mindset)
“Set world-class standards and seek every day to deliver radical value.” (Be Brave As You Seek Transformation)
“Be your best self.” (Empowerment & Autonomy)
“Assume generous intent and apply grace.” (Engage with Empathy)
“Be intentional; move out and make something.” (Bias for Action)
Environment + Sustainability
2M Customers
Fiber Customers Reached
Achieved over 2 million fiber customers in 2023, solidifying position as the largest U.S. pure-play fiber ISP.
~1.3M Passings
Fiber Passings Added
Expanded fiber network by adding approximately 1.3 million new passings in 2023 as part of deployment strategy.
Published greenhouse gas emissions baseline in 2023 to inform future reductions
Issued first green bond financing in 2023 to highlight energy efficiencies of fiber network
Launched 'Red Loves Green' fleet initiative, deploying EV installation vehicles
Fiber technology cited as inherently more energy-efficient than copper alternatives
Inclusion & Diversity
#1 Rank
Diversity Ranking
Recognized as the top-ranked company for diversity in Telecom/Broadband category by the California Public Utilities Commission.
Committed to making DE&I “part of the company’s DNA”, not just rhetoric
Leaders reflect workforce; workforce reflects customer base
Every teammate valued and treated equitably in rewards, promotions, pay
Inclusion defined as enabling employees to bring their ‘whole true self’ to work
Established Supplier Diversity Council and supplier tracking for diverse‑owned businesses
Gender representation unspecified–no public numeric breakdown available