Lead organizational process improvement initiatives, identifying inefficiencies and implementing optimized workflows or technology improvements. Assist with requirements gathering and data analysis in other areas on as needed basis
Provide training and guidance to power users and notification to Service Desk when there is significant change in functionality to one of the supported applications
Ensure that the functionality in the latest release for assigned Business applications are tested and compatible with the business groups process requirements, as well as keep informed on overall Yardi roadmap and development. Use data analysis to advocate for enhancements within the software with the vendor where needed to lead to process improvement and efficiencies. As well as persuading users to adopt additional functionality to gain efficiency and accuracy in transactions.
Build and foster relationships with key business stakeholders and technology partners.
Stay up to date on industry trends and 3rd party add ons for apps in use throughout the organization to influence Macerich roadmap to assist in creating efficiencies or create better visibility into the business.
Champion adoption of process changes and new functionality to improve accuracy, efficiency, and user experience across IT and business groups.
Assumes a leadership role in spearheading change management initiatives within the organization. Independently develop comprehensive change management strategies, including effective communication plans, stakeholder engagement strategies, and training programs.
Provide process documentation, training, guidance, and communication to ensure smooth transitions during system or process changes.
Applies a strategic mindset and analytical acumen to assess and improve business processes. Utilizes a combination of industry best practices, data analysis, and stakeholder input to develop streamlined and efficient processes.
Gather and translate business/user needs into process change suggestions, functional design specifications, including developer guidance.
Document and maintain standards, processes, and procedures for the applications and process improvements that the BSA is responsible for.
Requirements
yardi
elevate
ms-office
visio
senior ba
change management
Demonstrated effective communication skills essential for this role; emphasizes collaboration and clear dialogue within the team and with other colleagues; engages proactively with peers, department members, and any relevant stakeholders to ensure adoption and change management; fosters a cooperative and transparent work environment; committed to providing timely responses to inquiries and requests, recognizing the importance of prompt and attentive communication in achieving team goals.
Knowledge relevant to Commercial Real Estate or Accounting software and processes
Experience with ERP system; Yardi Voyager or Elevate highly preferred
Working knowledge of MS-Office, Visio, & Project/Task Management software.
Demonstrated ability to balance strategic vision with hands on execution and effectively manage and switch between competing tasks, aligning individual efforts with the team's priorities. Maintains focus and ensures timely progress without sacrificing quality. Keeps managers and co-workers apprised of task status, collaborating and communicating transparently where appropriate.
Minimum of 5 years in a Senior BA/BSA type role with proven expertise in change management and process improvement. Real Estate industry or Accounting process improvement experience is a plus. Self-motivation to take initiative and master new tasks quickly. Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail
Adheres to all company and department guidelines and operational processes, including project management, incident management, change management, and knowledge management protocols; possesses basic knowledge of risk management practices and maintains vigilant adherence to cyber and privacy requirements; ensures the integrity, confidentiality, and availability of information in alignment with organizational standards and regulatory mandates.
Must have working knowledge of core business applications/development environments, which would be focused in one or more of the following three areas:
Be well versed in Macerich Application landscape to question CRB changes that may impact the availability of Business Applications
Benefits
Comprehensive wellness program including a ClassPass membership
Ability to purchase company stock at a 15% discount
24 paid volunteer hours and employer charitable match
Paid time off, including vacation time, 12 paid holidays and 80 hours of sick time annually
Career-development resources
Best-in-class benefits with affordable employee contribution levels
Employee Assistance Program
401(k) match with immediate vesting
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
specializing in the ownership, management, and development of high-quality retail centers
diverse portfolio of premier shopping destinations strategically located in major metropolitan areas across the United States
creating vibrant shopping experiences, combining well-known retailers with unique entertainment, dining, and lifestyle options
expertise in property development and redevelopment, transforming sites into thriving community hubs
commitment to creating innovative, sustainable spaces, often partnering with national and international brands
standout projects include mixed-use developments integrating retail with residential and office spaces
continues to enhance portfolio through strategic acquisitions and partnerships, ensuring sustained growth and relevance in the evolving retail landscape
Culture + Values
Excellence: people strive for excellence by taking initiative, solving problems, and driving continuous innovation with perseverance.
Relationships: relationships are nurtured internally and externally through respect, collaboration, and open communication.
Optimism: a positive outlook is embraced while embarking on new strategies and overcoming challenges, fostering resilience.
Integrity: people are expected to follow through on commitments, demonstrating humility, honesty, and transparency.
Empowerment: individuals are encouraged to take ownership, make decisions, hold themselves accountable, and challenge the status quo.
Fun: joy and camaraderie are valued within the employee community, with celebrations of successes and the creation of lasting memories.
Environment + Sustainability
2030 Carbon Neutrality
Company Sustainability Goal
Commitment to achieving carbon neutrality for operations and supply chain by 2030.
60% Clean Energy
Energy Procurement Target
Target to generate or procure 60% of energy from clean and renewable sources by 2030.
10% Electricity Reduction
Energy Efficiency Achievement
10% reduction in electricity consumption since 2021, showcasing improved energy efficiency.
54M Gallon Water Reduction
Water Conservation Milestone
Reduction of 54 million gallons of water use since 2021, highlighting water conservation efforts.
Ranked #1 in U.S. Retail for GRESB disclosure (2023) – ninth straight year (now tenth in 2024).
Ranked #23 on EPA Green Power Partnership On‑Site Generation list.
LEED‑Gold and Silver certifications at multiple centers; multiple BREEAM and IREM certifications.
Science‑based carbon reduction: 12% year‑over‑year market‑based emissions drop (2022); 9% location‑based GHG reduction since 2019.
Inclusion & Diversity
Reported creating 'diverse, inclusive and equitable workplaces' but no specific numeric gender statistics publicly disclosed.
LinkedIn and careers page emphasize diversity of thoughts, voices, ideas and people; no data‑driven outcomes available.