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Officer - Bus Stations
Roads And Transport Authority
Plans, builds and operates Dubai’s road networks, public transit systems, marine transport and licensing services.
Overseeing safety, customer service, and staff performance at bus stations.
22d ago
Entry-level, Junior (1-3 years)
Full Time
Dubai, Dubai, United Arab Emirates
Onsite
Company Size
6,310 Employees
Service Specialisms
Public transport
Parking services
Vehicle licensing
Traffic fines processing
Marine transport
Bus services
Taxi services
Metro services
Sector Specialisms
Transport
Roads
Traffic Management
Commercial Transport
Public Transport
Rail and Metro Systems
Bus Services
Taxi and Ride-Hailing Services
Role
What you would be doing
field visits
survey response
lost item management
operational reporting
daily safety checks
performance evaluation
Attend during emergencies and crises, including field visits when needed 24/7.
Respond to comments from mystery shopper surveys and taking appropriate actions.
Responsible for lost items found including and communicate with relevant bodies and departments.
Prepare daily and operational reports periodically.
Execute fines on passengers in accordance with the approved and agreed procedures.
Carry out daily visits to ensure that safety standards and regulations are implemented and customer service standards are maintained.
Evaluate and verify the performance of employees by reviewing tasks for completed work and work methods.
Handle customer complaints and follow-up to avoid the repetition.
What you bring
software proficient
analytical thinking
entry level
team player
flexible
effective communication
Computer-literate performer with extensive software proficiency covering wide variety of applications.
Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.
0-2 years of relevant working experience
Resourceful team player who excels at building trusting relationships with customers and colleagues.
Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.
Exceptional listener and communicator who effectively conveys information verbally and in writing.
Innovative problem-solver who can generate workable solutions and resolve complaints.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
performance and work method evaluations for employees
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