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Roads And Transport Authority

Officer - Bus Stations

Company logo
Roads And Transport Authority
Plans, builds and operates Dubai’s road networks, public transit systems, marine transport and licensing services.
Overseeing safety, customer service, and staff performance at bus stations.
22d ago
Entry-level, Junior (1-3 years)
Full Time
Dubai, Dubai, United Arab Emirates
Onsite
Company Size
6,310 Employees
Service Specialisms
Public transport
Parking services
Vehicle licensing
Traffic fines processing
Marine transport
Bus services
Taxi services
Metro services
Sector Specialisms
Transport
Roads
Traffic Management
Commercial Transport
Public Transport
Rail and Metro Systems
Bus Services
Taxi and Ride-Hailing Services
Role
What you would be doing
field visits
survey response
lost item management
operational reporting
daily safety checks
performance evaluation
  • Attend during emergencies and crises, including field visits when needed 24/7.
  • Respond to comments from mystery shopper surveys and taking appropriate actions.
  • Responsible for lost items found including and communicate with relevant bodies and departments.
  • Prepare daily and operational reports periodically.
  • Execute fines on passengers in accordance with the approved and agreed procedures.
  • Carry out daily visits to ensure that safety standards and regulations are implemented and customer service standards are maintained.
  • Evaluate and verify the performance of employees by reviewing tasks for completed work and work methods.
  • Handle customer complaints and follow-up to avoid the repetition.
What you bring
software proficient
analytical thinking
entry level
team player
flexible
effective communication
  • Computer-literate performer with extensive software proficiency covering wide variety of applications.
  • Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.
  • 0-2 years of relevant working experience
  • Resourceful team player who excels at building trusting relationships with customers and colleagues.
  • Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.
  • Exceptional listener and communicator who effectively conveys information verbally and in writing.
  • Innovative problem-solver who can generate workable solutions and resolve complaints.
Benefits
Information not given or found
Training + Development
Information not given or found
Company
Overview
2005 Founded
Year Founded
The organization was established to oversee Dubai’s integrated transport infrastructure and public transit evolution.
821M+ Transactions
Annual Digital Transactions
Generated AED 3.7 billion in digital revenue across over 821 million transactions in 2023.
AED 3.7B Revenue
Digital Revenue
The organization generated AED 3.7 billion in digital revenue in 2023.
Ten Zones
Bus-On-Demand Zones
Smart services include Bus-On-Demand across ten zones for improved public transport efficiency.
  • Manages iconic projects like the driverless Dubai Metro, Dubai Tram, Water Bus, ferries and taxi services across the emirate.
  • Leads major road and bridge design, construction and traffic‑management initiatives including Sheikh Zayed Road upgrades.
  • Pioneering smart services such as Bus‑On‑Demand in ten zones and solar‑powered rail buses for eco‑friendly mobility.
  • Operates through specialized agencies in traffic & roads, public and marine transport, rail, licensing and tech services.
Culture + Values
  • Customer-centricity
  • Innovation and excellence
  • Transparency and integrity
  • Collaboration and teamwork
  • Accountability
  • Sustainability
Environment + Sustainability
Net-Zero Emissions
Long-Term Goal
Aiming to achieve net-zero emissions by 2050.
15% Energy Reduction
Energy Efficiency Target
Striving to reduce energy consumption by 2025.
  • Focusing on reducing carbon emissions, improving energy efficiency, and promoting clean technologies.
  • 'Green Mobility Strategy' enhancing eco-friendly transport adoption.
  • Deploying electric buses and expanding the green vehicle fleet.
  • Encouraging the use of electric vehicles.
Inclusion & Diversity
2023: 20%
Female Representation in Leadership
Women hold 20% of senior leadership positions.
  • Committed to creating an inclusive environment that respects and values diversity in all forms.
  • Aims to increase female representation, with a focus on leadership roles.
  • Regularly conducts training programs to foster diversity and inclusion.
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