Customer Services Specialist

Description

The Client Services Specialist will support a top-producing four-person leasing team in Miami, led by the Vice Chairman and Co-Head of Florida for the Miami Office. This person will play a central role in keeping the team organized and efficient, helping manage projects, client deliverables, and daily operations. The ideal candidate is a fast learner who thrives in a busy environment, takes initiative, and helps the team stay on track across all active assignments.

• Partner with other Client Services Specialists and Operations staff on office-wide initiatives.
• Lead all aspects of the team’s marketing efforts, from concept through execution, for property campaigns, client presentations, and new business pursuits.
• Maintain and organize the team’s contact database while improving marketing processes for better efficiency and results.
• Participate in client pitches as needed.
• Keep Salesforce and other CRM databases accurate and up to date.
• Set up conference rooms and prepare materials for client meetings.
• Update and maintain stacking plans and other financial tracking tools in Excel.
• Help prepare materials and presentations for client meetings.
• Develop, proof, and produce marketing materials including proposals, pitch decks, offering memorandums, and brochures that align with Savills’ brand standards.
• Manage incoming and outgoing mail and packages.
• Work closely with the team to manage all active projects and client assignments from start to finish.
• Handle billing, invoicing, and expense reports for the team.
• Anticipate next steps and help keep the team organized and accountable.
• Coordinate photography, floor plans, and other creative assets with vendors and internal teams.
• Lead Social Media Management efforts such as LinkedIn a plus
• Keep track of deliverables, deadlines, and follow-ups to ensure nothing falls through the cracks.
• Schedule meetings, conference calls, and team activities.
• Use Salesforce, LinkedIn, CoStar, and Exact Target to support prospecting, marketing outreach, and engagement tracking.
• Serve as the central point of coordination for ongoing projects and team priorities.
• Greet and assist guests; answer and route incoming calls.
• Coordinate communication and logistics between the team and clients.

Requirements

• Minimum of 3+ years of experience in marketing, administration, or commercial real estate preferred. Engagement and interaction with support of upper management is important.
• Strong organizational skills, attention to detail, and the ability to handle multiple priorities.
• Excellent written and verbal communication skills.
• Familiarity with Adobe InDesign, CRM, and email marketing tools such as SalesForce a plus.
• Professional, proactive, and able to work both independently and as part of a team.
• Strong skills in Microsoft Office (Namely: Excel, PowerPoint, Word) and Salesforce.
• Bachelor’s degree preferred (Business, Marketing, Communications, Real Estate, Finance, or related field).

Benefits

Join one of Miami’s most established office leasing teams at Savills. This position offers exposure to all sides of the business—marketing, financial analysis, and client strategy—and is a great opportunity for someone looking to build a long-term career in commercial real estate.

Financial Support

Training + Development

Interview process

Visa Sponsorship

Security clearance