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IT Technician
Encore Fire Protection
Provide technical support and maintain hardware inventory for a fire protection company.
21d ago
Entry-level, Junior (1-3 years)
Full Time
Pawtucket, RI
Office Full-Time
Company Size
1,000 Employees
Service Specialisms
Fire Protection Services
Fire Suppression Systems
Design and Engineering
Consulting
Installation Services
Maintenance Services
Inspection and Testing
Emergency Services
Sector Specialisms
Commercial
Industrial
Marine
Role
What you would be doing
problem resolution
routine maintenance
record maintenance
team collaboration
equipment setup
technical support
- Troubleshoot and resolve common hardware and software problems for end-users.
- Perform routine maintenance tasks to keep systems running smoothly and securely.
- Maintain accurate records of support tickets and hardware inventory.
- Collaborate with team members to ensure a positive and efficient technology experience for all staff.
- Assist with setting up new equipment, installing software updates, and maintaining user accounts.
- Provide basic technical support for IT-related issues, including computers, mobile devices, printers, and applications.
What you bring
it ticketing
microsoft office
customer service
communication
teamwork
adaptability
- Ability to work both independently and as part of a team.
- Familiarity with Windows operating systems and Microsoft Office Suite.
- Experience with IT ticketing systems.
- Willingness to learn and adapt in a fast-paced environment.
- Strong communication and customer service skills.
- 0-2 years of experience working in an IT support or help desk environment (internships or school projects count!).
- Basic understanding of computer hardware, networking, and troubleshooting concepts.
- Exposure to mobile device management or cloud services (like AWS).
- Life Insurance : Company-paid life insurance policy of $50,000 to give you peace of mind.
- Retirement Planning : Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.
- Innovative Culture : We encourage a culture of experimentation and improvement. You’ll have the freedom to express your ideas and be part of a company that is always looking to improve and grow.
- Purpose-Driven Work Environment : We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work.
- Health and Wellness : Comprehensive medical, dental, and vision coverage through Blue Cross to keep you and your family healthy.
- Flexible Dress Code : Upon joining, you’ll receive branded Encore gear and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we’ll dress up when the situation calls for it.
- Competitive Salary : Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.
- Tools for Success: Access to leading-edge web-based productivity tools.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- comprehensive background checks may be conducted
Company
Overview
- Began with a vision to enhance fire safety through reliable and innovative solutions.
- Provides top-notch fire protection systems, including installation, inspection, and maintenance.
- Delivers fire protection to a broad range of industries with years of experience in diverse sectors.
- Works with clients in both commercial and industrial sectors, ensuring safety through tailored fire suppression systems.
- Known for offering timely and effective fire protection solutions for new constructions and existing facilities.
- Committed to quality, offering cutting-edge technologies and a customer-first approach.
- Known for large-scale installations in commercial buildings, factories, and warehouses, ensuring safety and compliance.
- Dedicated to continuous improvement and able to adapt to evolving industry needs.
- We are customer-focused and passionate about providing quality service.
- We foster a culture of teamwork, accountability, and continuous improvement.
- We prioritize safety and integrity in everything we do.
- We value innovation and aim to stay ahead of industry trends.
- We are committed to providing our employees with growth and development opportunities.
by 2050
Net-Zero Emissions Target
Aim to achieve net-zero emissions through strategic efforts and sustainable practices.
- Committed to reducing carbon footprint and environmental impact.
- Actively seeks sustainable solutions in operations and projects.
- Implemented eco-friendly practices in product selection, transportation, and waste management.
- Committed to fostering an inclusive work environment.
- Promotes gender equality with initiatives supporting women in leadership.
- Aims for a diverse workforce, striving to reflect the communities it serves.
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