National Director of Lifestyle Services

Description

• Monitor program performance, track metrics, and report results to executive leadership.
• Serve as the national point of contact for lifestyle initiatives, ensuring alignment across departments.
• Oversee the implementation of lifestyle services in new communities and ensure smooth onboarding.
• Identify employees currently working in lifestyle capacities and provide ongoing support and development.
• Establish best practices, standards, and guidelines for lifestyle services across all branches.
• Ensure compliance with company policies and industry standards.
• Lead recurring calls and workshops to share best practices across branches.
• Develop and deliver training programs for Director of Community Growth and Development, new hires, and lifestyle staff.
• Design and implement a national lifestyle program framework aligned with Associa’s mission and values.
• Identify opportunities to expand lifestyle offerings and enhance community engagement.
• Partner with IBMCs and branch leadership to assess internal talent and identify potential leaders for lifestyle programs.
• Work closely with sales and marketing teams to create lifestyle collateral for proposals and client presentations.

Requirements

• Strong interpersonal skills to build relationships across diverse teams.
• 8+ years of experience in lifestyle programming, community engagement, or hospitality management.
• Excellent presentation and facilitation abilities.
• Bachelor’s degree in hospitality, Recreation Management, Business Administration, or related field.
• Strong leadership, communication, and organizational skills.
• Experience in training, talent development, and program design.
• Proven track record of leading large-scale programs across multiple locations.
• Ability to travel nationally as required.
• Strategic thinker with the ability to design and scale programs.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance