Deep Clean Supervisor [Nights]

Description

• Ensure all staff have the relevant training as per their job as a DC operative.
• Ensure staffing levels are in accordance with works required.
• Ensure all applicants are contacted and interviewed in a timely manner.
• Monitor and maintain SLA’s set out within the contract.
• Ensure all fleet vehicles within your team are MOT and Serviced in accordance with CSS policy.
• Use hours allocated to ensure service delivery is maintained.
• Produce monthly/yearly periodic program in line with contract requirements.
• Work with CSS central to advertise and employ any vacancies within your team.
• Use the system provided [Timegate] to ensure staff receive hours worked.
• Work with support centre team to rota load program in PPM scheduler.
• Produce and provide a report outlining your teams performance for the rail period.
• Produce reports for management outlining works completed, ensuring before and after photos are ascertained.
• Manage long term sick, grievance hearings and investigations.
• Hold performance reviews with staff who report to you.
• Liaise with HR using system provided to ensure all HR challenges are dealt with in a timely manner.
• Work with suppliers, making sure the DC team have relevant and up to date PASMA/IPAF/PTS qualification.
• Visits stations pre work to ascertain tasks to assign via PPM scheduler.
• Work in partnership with the client to ensure desired outcomes are reached.
• All equipment that is assigned to the deep clean team to be kept clean, tidy, and ready for use.
• Keep matrix up to date and act on training requirements.
• Visit stations post work to assure standards have been met.
• Work with your team to respond to fault failures in a timely manner ensuring tickets raised are closed out.
• Ensure stations are audited on the Work-IT Application prior to deep clan and post deep clean to determine the scope has been completed.
• Carry out working days with the team to ensure standards are met, team members are following processes and to keep knowledge current.
• Close out all KPI requests within a timely manner, set out within SLA and KPIs.
• Complete all arbitrations and failed duties in a timely manner.
• Work with CSS central to ensure rota loads are completed.
• Ensure all vehicles are kept, clean, tidy, and fit for purpose.
• Finding solutions to cleaning challenges that may be faced.
• Provide data required by Contract Manager.
• Work with your team to allocate KPI requests accordingly dependant on geographical location of network.
• Manage staff performance using company policies and procedures.
• Ensure timeframes are correct to ensure standards are met.

Requirements

• New starters are to be inducted and all mandatory training complete within the set timeframes.
• All members of DC team to be trained - Pressure Washing, Reach and Wash, Glazing Cleaning, Floor Scrubbing, Washroom Deep Cleans, Carpet Cleaning, Upholstery Cleaning, Graffiti Removal, Steam Cleaning, High Level Cleaning, Gum Removal, Waste Removal, Station Deep Cleans, Lifts and Shifts, Cleans Sweeps, Bike Shelter Maintenance, Light Maintenance, and any other station cleaning duties.
• Full manual UK driving license [clean and 2 years minimum]
• IPAF, PASMA and PTS *Can be trained via Carlisle
• All equipment to be asset tagged, PAT tested in accordance with CSS policy.
• All new starters to be issued with a relevant JD.

Benefits

• Employee Assistance Program – supporting your mental, physical, and emotional wellbeing at all times.
• Long service and recognition awards - celebrating your achievements.
• Cover annual leave and sickness in line with hours allocated.
• Flexible financial support with instant access to earned and authorised wages.
• Excellent hourly pay rate
• Full induction, ongoing training, and structured career development to help you thrive in your role.
• Fully funded SIA top-up training from our own team of in-house trainers.
• Quality kit and uniform – so you feel comfortable and can perform your role effectively.
• Refer a Friend Scheme – earn £100 for every person you refer who starts with us.

Training + Development

Interview process

Visa Sponsorship

Security clearance